# Amazon Configuration Problem
**URL:** https://forum.mautic.org/t/amazon-configuration-problem/2161
**Category:** Product Support
**Created:** [August 8, 2015, 3:17pm UTC](https://forum.mautic.org/t/amazon-configuration-problem/2161 "2015-08-08T15:17:36Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@logixbytes](https://forum.mautic.org/u/logixbytes)
#### Post date: [August 8, 2015, 3:17pm UTC](https://forum.mautic.org/t/amazon-configuration-problem/2161/1 "2015-08-08T15:17:36Z")
Hi,
I have been trying to configure AMAZON SES for Mautic, but i am getting the below given error for quiet sometime. I am not able to figure out what is the problem. Can anyone help me with this:
Connection could not be established with host [email-smtp.us-east-1.amazonaws.com](http://email-smtp.us-east-1.amazonaws.com) [Connection timed out #110] Log data: ++ Starting MauticCoreBundleSwiftmailerTransportAmazonTransport !! Connection could not be established with host [email-smtp.us-east-1.amazonaws.com](http://email-smtp.us-east-1.amazonaws.com) [Connection timed out #110]
++ Starting MauticCoreBundleSwiftmailerTransportAmazonTransport !! Connection could not be established with host [email-smtp.us-east-1.amazonaws.com](http://email-smtp.us-east-1.amazonaws.com) [Connection timed out #110]
Warm Regards,
Venkatesha
---
### Author:  [@logixbytes](https://forum.mautic.org/u/logixbytes)
#### Post date: [August 8, 2015, 3:17pm UTC](https://forum.mautic.org/t/amazon-configuration-problem/2161/2 "2015-08-08T15:17:36Z")
Hi,
I have been trying to configure AMAZON SES for Mautic, but i am getting the below given error for quiet sometime. I am not able to figure out what is the problem. Can anyone help me with this:
Connection could not be established with host [email-smtp.us-east-1.amazonaws.com](http://email-smtp.us-east-1.amazonaws.com) [Connection timed out #110] Log data: ++ Starting MauticCoreBundleSwiftmailerTransportAmazonTransport !! Connection could not be established with host [email-smtp.us-east-1.amazonaws.com](http://email-smtp.us-east-1.amazonaws.com) [Connection timed out #110]
++ Starting MauticCoreBundleSwiftmailerTransportAmazonTransport !! Connection could not be established with host [email-smtp.us-east-1.amazonaws.com](http://email-smtp.us-east-1.amazonaws.com) [Connection timed out #110]
Warm Regards,
Venkatesha
---
### Author:  [@dbhurley](https://forum.mautic.org/u/dbhurley)
#### Post date: [August 10, 2015, 11:43am UTC](https://forum.mautic.org/t/amazon-configuration-problem/2161/3 "2015-08-10T11:43:18Z")
I hate to be obnoxious and ask the obvious question…but have you verified you are entering the correct credentials? Just a good step one to check. However, the connection time out usually means that the request is not getting routed correctly to the proper final destination. Do you have error logging enabled on your server and can you check to see where the problem is actually occurring? You can also try (from SSH) to telnet to the final destination and seeing where your ping gets stuck. It sounds more like a server issue than a Mautic issue based on the above description but we can try to help sort it out!
Thanks,
David
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### Author:  [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)
#### Post date: [September 21, 2015, 12:37am UTC](https://forum.mautic.org/t/amazon-configuration-problem/2161/4 "2015-09-21T00:37:22Z")
I’m also having the same issue. I checked my error logs on my server and nothing seems to be going on there. Did you fix your issue? If so, what ended up being the problem and solution?
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### Author:  [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)
#### Post date: [September 21, 2015, 2:47am UTC](https://forum.mautic.org/t/amazon-configuration-problem/2161/5 "2015-09-21T02:47:59Z")
I just fixed my issue. My server was unable to connect to Amazon’s North Virgina server but was able to connect to the Oregon server. I had to edit /app/bundles/EmailBundle/Swiftmailer/Transport/AmazonTransport.php and change the server address. From there everything is able to connect.
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### Author:  [@dbhurley](https://forum.mautic.org/u/dbhurley)
#### Post date: [September 24, 2015, 3:27pm UTC](https://forum.mautic.org/t/amazon-configuration-problem/2161/6 "2015-09-24T15:27:31Z")
Thanks for taking the time to follow up and share what solved it for you! That hopefully will help others as well.
-
David
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/amazon-configuration-problem/2161/7 "2020-02-02T22:58:08Z")