# Amazon SES Connect Error **URL:** \ **Category:** General Discussion\ **Created:** [June 11, 2015, 9:21pm UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951 "2015-06-11T21:21:46Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![onlineth](https://avatars.discourse-cdn.com/v4/letter/o/c6cbf5/32.png) [@onlineth](https://forum.mautic.org/u/onlineth)\ **Post date:** [June 11, 2015, 9:21pm UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/1 "2015-06-11T21:21:46Z")
Hello, I am trying to integrate amazon SES and I keep getting this error, does anyone know why? Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] Thank you for your help ---
**Author:** ![onlineth](https://avatars.discourse-cdn.com/v4/letter/o/c6cbf5/32.png) [@onlineth](https://forum.mautic.org/u/onlineth)\ **Post date:** [June 11, 2015, 9:21pm UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/2 "2015-06-11T21:21:47Z")
Hello, I am trying to integrate amazon SES and I keep getting this error, does anyone know why? Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] Thank you for your help ---
**Author:** ![gmillard](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gmillard/32/5_2.png) [@gmillard](https://forum.mautic.org/u/gmillard)\ **Post date:** [June 11, 2015, 9:25pm UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/3 "2015-06-11T21:25:59Z")
It’s likely your host has port 587 blocked. Check with them to see if they’ll open the port for you. Thanks, Alan ---
**Author:** ![onlineth](https://avatars.discourse-cdn.com/v4/letter/o/c6cbf5/32.png) [@onlineth](https://forum.mautic.org/u/onlineth)\ **Post date:** [June 11, 2015, 9:45pm UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/4 "2015-06-11T21:45:34Z")
It’s allowed on both outgoing and incoming TCP ports ---
**Author:** ![onlineth](https://avatars.discourse-cdn.com/v4/letter/o/c6cbf5/32.png) [@onlineth](https://forum.mautic.org/u/onlineth)\ **Post date:** [June 11, 2015, 10:32pm UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/5 "2015-06-11T22:32:58Z")
Hmm, I tried the Other SMTP Server method and it doesn’t work on 465 or 25, I’ll contact CPanel ---
**Author:** ![onlineth](https://avatars.discourse-cdn.com/v4/letter/o/c6cbf5/32.png) [@onlineth](https://forum.mautic.org/u/onlineth)\ **Post date:** [June 11, 2015, 11:42pm UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/6 "2015-06-11T23:42:16Z")
It seems it can connect to Mandrill but it fails when it tries to send an email ---
**Author:** ![onlineth](https://avatars.discourse-cdn.com/v4/letter/o/c6cbf5/32.png) [@onlineth](https://forum.mautic.org/u/onlineth)\ **Post date:** [June 12, 2015, 8:08pm UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/7 "2015-06-12T20:08:52Z")
It was something wrong with port 587, thanks alanhartless ---
**Author:** ![Roberto](https://avatars.discourse-cdn.com/v4/letter/r/8baadc/32.png) [@Roberto](https://forum.mautic.org/u/Roberto)\ **Post date:** [January 23, 2016, 8:11am UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/8 "2016-01-23T08:11:06Z")
I have the same problem. Could anyone solve this? The 587 port is already open!!! ---
**Author:** ![Edsantos70](https://avatars.discourse-cdn.com/v4/letter/e/71c47a/32.png) [@Edsantos70](https://forum.mautic.org/u/Edsantos70)\ **Post date:** [March 26, 2016, 2:59am UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/9 "2016-03-26T02:59:51Z")
And the problems were solve guys? I´m working hard to connect Mautic on Digital Ocean hosting and until now, nothing for solutions… I´ve read a lot of articles, sites, blogs, and nothing to solve this question. I´m frustrated with Mautic support… Ed ---
**Author:** ![Edsantos70](https://avatars.discourse-cdn.com/v4/letter/e/71c47a/32.png) [@Edsantos70](https://forum.mautic.org/u/Edsantos70)\ **Post date:** [March 26, 2016, 4:11am UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/10 "2016-03-26T04:11:49Z")
Guys, Finally I discovered a solution for Digital Ocean hosting. You need to use another port to open a TLS tunnel between your server and AmazonAWS. Here you are what I did… On configuration for Amazon SES on Mautic I put the following data: Server: [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) (It worked fine also with other Amazon SMTP endpoint) Port SMTP: 2587 Protocol: TLS After that, the connection test worked and sending email test also worked. I hope you can apply this solution to your Mautic hosted on Digital Ocean. Ed ---
**Author:** ![yavarpower](https://avatars.discourse-cdn.com/v4/letter/y/8e7dd6/32.png) [@yavarpower](https://forum.mautic.org/u/yavarpower)\ **Post date:** [November 26, 2016, 6:51am UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/11 "2016-11-26T06:51:34Z")
Hey even i was having problem so 1. I had to contact amazon and tell them to remove me from sandbox 2. Had to tell my hosting provider to whitelist the amazon servers 3.Use the setting in the image Vola u are done. ![](https://postimg.org/image/f24593i19/) ---
**Author:** ![yavarpower](https://avatars.discourse-cdn.com/v4/letter/y/8e7dd6/32.png) [@yavarpower](https://forum.mautic.org/u/yavarpower)\ **Post date:** [November 26, 2016, 6:52am UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/12 "2016-11-26T06:52:40Z")
Hey even i was having problem so 1. I had to contact amazon and tell them to remove me from sandbox 2. Had to tell my hosting provider to whitelist the amazon servers 3.Use the setting in the image Vola u are done. ![](https://postimg.org/image/f24593i19/) ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:59pm UTC](https://forum.mautic.org/t/amazon-ses-connect-error/1951/13 "2020-02-02T22:59:36Z")