# Amazon SES not sending my emails. **URL:** \ **Category:** General Discussion\ **Created:** [October 13, 2016, 5:13am UTC](https://forum.mautic.org/t/amazon-ses-not-sending-my-emails/6207 "2016-10-13T05:13:56Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![abhay](https://avatars.discourse-cdn.com/v4/letter/a/b77776/32.png) [@abhay](https://forum.mautic.org/u/abhay)\ **Post date:** [October 13, 2016, 5:13am UTC](https://forum.mautic.org/t/amazon-ses-not-sending-my-emails/6207/1 "2016-10-13T05:13:56Z")
I’ve read a lot of articles and watched a few videos but still can’t figure this out. My amazon SES account is not sending mautic campaign emails for some reason. When I test my opt-in form (single opt-in), I see that the email subscribers are getting added to my mautic **Contacts** list. But I’m not getting the welcome email that I’ve setup in my campaign. I’ve configured **Email Settings** to use Amazon SES. When I click on **Test Connection** and **Send Test Email** , it works fine. I’ve also setup **Monitored Inbox Settings**. In SES dashboard, I’ve verified my domain and email address. Also, in SES, I’ve updated settings under **Domains \>\> Notifications** , for Bounce Notifications SNS Topic and Complaint Notifications SNS Topic. I’ve also submitted a case to amazon to increase my SES sending limits and the **case has been approved** (with my new sending quota of 50,000 messages per day). I’m not sure what I’m doing wrong. ---
**Author:** ![abhay](https://avatars.discourse-cdn.com/v4/letter/a/b77776/32.png) [@abhay](https://forum.mautic.org/u/abhay)\ **Post date:** [October 13, 2016, 5:13am UTC](https://forum.mautic.org/t/amazon-ses-not-sending-my-emails/6207/2 "2016-10-13T05:13:56Z")
I’ve read a lot of articles and watched a few videos but still can’t figure this out. My amazon SES account is not sending mautic campaign emails for some reason. When I test my opt-in form (single opt-in), I see that the email subscribers are getting added to my mautic Contacts list. But I’m not getting the welcome email that I’ve setup in my campaign. I’ve configured Email Settings to use Amazon SES. When I click on Test Connection and Send Test Email, it works fine. I’ve also setup Monitored Inbox Settings. In SES dashboard, I’ve verified my domain and email address. Also, in SES, I’ve updated settings under Domains \>\> Notifications, for Bounce Notifications SNS Topic and Complaint Notifications SNS Topic. I’ve also submitted a case to amazon to increase my SES sending limits and the case has been approved (with my new sending quota of 50,000 messages per day). I’m not sure what I’m doing wrong. ---
**Author:** ![amagdy](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@amagdy](https://forum.mautic.org/u/amagdy)\ **Post date:** [October 14, 2016, 9:56am UTC](https://forum.mautic.org/t/amazon-ses-not-sending-my-emails/6207/3 "2016-10-14T09:56:27Z")
In the Configurations -\> Email screen, have you sent the Email sending method to “Send Immediately” or “Queue Sending”? ---
**Author:** ![abhay](https://avatars.discourse-cdn.com/v4/letter/a/b77776/32.png) [@abhay](https://forum.mautic.org/u/abhay)\ **Post date:** [October 14, 2016, 11:35am UTC](https://forum.mautic.org/t/amazon-ses-not-sending-my-emails/6207/4 "2016-10-14T11:35:03Z")
> [@16492:@amagdy](#): > > In the Configurations → Email screen, have you sent the Email sending method to “Send Immediately” or “Queue Sending”? It’s “Send Immediately”. That was the default option so I didn’t change it. Should I use Queue? ---
**Author:** ![Uzletiblog](https://avatars.discourse-cdn.com/v4/letter/u/cc9497/32.png) [@Uzletiblog](https://forum.mautic.org/u/Uzletiblog)\ **Post date:** [September 7, 2017, 2:55pm UTC](https://forum.mautic.org/t/amazon-ses-not-sending-my-emails/6207/5 "2017-09-07T14:55:10Z")
Same problem ☹ Has anyone found a solution? ---
**Author:** ![poshaq](https://avatars.discourse-cdn.com/v4/letter/p/b2d939/32.png) [@poshaq](https://forum.mautic.org/u/poshaq)\ **Post date:** [November 1, 2017, 1:43pm UTC](https://forum.mautic.org/t/amazon-ses-not-sending-my-emails/6207/6 "2017-11-01T13:43:19Z")
Same problem guys. Looking forward to a solution… ---
**Author:** ![jimhill10](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jimhill10/32/222_2.png) [@jimhill10](https://forum.mautic.org/u/jimhill10)\ **Post date:** [December 13, 2017, 12:15pm UTC](https://forum.mautic.org/t/amazon-ses-not-sending-my-emails/6207/7 "2017-12-13T12:15:29Z")
Doing that for me too. Seemed like it came after the recent upgrade. I can send mail to unconfirmed users through the SES panel. And I can send mail to confirmed users through Mautic, and can send mail when to anyone when I use PHPMail. No errors show in the logs. SES is in production not sandbox. ---
**Author:** ![cseguenot](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/cseguenot/32/5629_2.png) [@cseguenot](https://forum.mautic.org/u/cseguenot)\ **Post date:** [August 13, 2021, 3:18pm UTC](https://forum.mautic.org/t/amazon-ses-not-sending-my-emails/6207/8 "2021-08-13T15:18:52Z")
Same problem with release 3.3.3. Looking forward to a solution… ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 14, 2021, 7:00am UTC](https://forum.mautic.org/t/amazon-ses-not-sending-my-emails/6207/9 "2021-08-14T07:00:33Z")
Did it work ever? If not - did you configure it right? Look for solution on youtube: “this is how email sending works mautic youtube”