# Amazon SES settings & where to set bounces **URL:** \ **Category:** Product Support\ **Created:** [August 10, 2016, 3:49pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833 "2016-08-10T15:49:44Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Olga22](https://avatars.discourse-cdn.com/v4/letter/o/e5b9ba/32.png) [@Olga22](https://forum.mautic.org/u/Olga22)\ **Post date:** [August 10, 2016, 3:49pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/1 "2016-08-10T15:49:44Z")
Hello, So glad I found Mautic. Thank you very much to those who make it nice and easy. For the moment, it’s not working for me though. Long message, sorry, but I can’t go any further by myself. Any help/explanation is welcome ! ![:-)]( ":-)") Olga 1. Amazon SES SMTP settings So, my Amazon SES SMTP settings won’t say ‘Success !’ I think the settings are good though because I can send emails from Mac Mail with them. It’s only in Mautic when I hit ‘test connexion’ that the wheel turns and turns, never stops. When I fill out a campaign form on my website (I log out of Mautic first and use a different location thanks to a VPN), here is the result : - in Mautic the contact goes to the pending segment - it says the first email has been sent - I don’t receive the email - the CRON results say: /usr/local/php56/bin/php-cli /home/xxx/public\_html/xxx/telegram/app/console mautic:campaigns:trigger --force Triggering events for campaign 2 Triggering first level events 2 total events(s) to be processed in batches of 100 0/2 [\>---------------------------] 0% 1/2 [==============\>-------------] 50% [Swift\_RfcComplianceException] Address set in PathHeader does not comply with addr-spec of RFC 2822. mautic:campaigns:trigger [-i|–campaign-id [CAMPAIGN-ID]] [-l|–batch-limit [BATCH-LIMIT]] [-m|–max-events [MAX-EVENTS]] [-f|–force] [-h|–help] [-q|–quiet] [-v|vv|vvv|–verbose] [-V|–version] [-n|–no-interaction] [-s|–shell] [-e|–env ENV] /usr/local/php56/bin/php-cli /home/xxx/public\_html/xxx/telegram/app/console mautic:campaigns:rebuild --env=prod Rebuilding contacts for campaign 2 0 total contact(s) to be added in batches of 300 0 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for campaign 3 0 total contact(s) to be added in batches of 300 0 total contact(s) to be removed in batches of 300 0 contact(s) affected /usr/local/php56/bin/php-cli /home/xxx/public\_html/xxx/telegram/app/console mautic:segments:update --env=prod Rebuilding contacts for segment 2 0 total contact(s) to be added in batches of 300 0 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for segment 8 0 total contact(s) to be added in batches of 300 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for segment 6 0 total contact(s) to be added in batches of 300 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for segment 9 0 total contact(s) to be added in batches of 300 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for segment 7 0 total contact(s) to be added in batches of 300 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for segment 3 0 total contact(s) to be added in batches of 300 0 total contact(s) to be removed in batches of 300 0 contact(s) affected /usr/local/php56/bin/php-cli /home/xxx/public\_html/xxx/telegram/app/console mautic:email:fetch --env=prod 0 emails processed for {[xxx.com:993/imap/ssl](http://xxx.com:993/imap/ssl)}INBOX.bounces\_telegram@mywebsite.com 0 emails processed for {[xxx.com:993/imap/ssl](http://xxx.com:993/imap/ssl)}INBOX.complaints\_telegram@mywebsite.com - the logs (in app/logs) say: [2016-08-10 16:00:02] mautic.NOTICE: Swift\_RfcComplianceException: Address set in PathHeader does not comply with addr-spec of RFC 2822. (uncaught exception) at /home/xxx/public\_html/xxx/telegram/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/PathHeader.php line 138 while running console command `mautic:campaigns:trigger` [] [] Here are my email settings in Mautic (again, the same that work with Mac Mail) : Other SMTP settings / Amazon SES (I tried both) [email-smtp.eu-west-1.amazonaws.com](http://email-smtp.eu-west-1.amazonaws.com) Port 587 TLS with login In Amazon SES, I’ve verified my website and my email address. Everything is set up for the Ireland region ([email-smtp.eu-west-1.amazonaws.com](http://email-smtp.eu-west-1.amazonaws.com)). 1. Where to set bounces and complaints Here is how I set it up : In cPanel, I set up two email accounts : [bounces@mywebsite.com](mailto:bounces@mywebsite.com) and [complaints@mywebsite.com](mailto:complaints@mywebsite.com) (in addition to the [telegram@mywebsite.com](mailto:telegram@mywebsite.com) where I received the verification email from Amazon SES). In Amazon SES, I also set up SNS notifications for bounces and complaints. And in Mac Mail, I set up two files: one bounces, one complaints. Something redundant here, no ? ---
**Author:** ![Olga22](https://avatars.discourse-cdn.com/v4/letter/o/e5b9ba/32.png) [@Olga22](https://forum.mautic.org/u/Olga22)\ **Post date:** [August 10, 2016, 3:49pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/2 "2016-08-10T15:49:45Z")
Hello, So glad I found Mautic. Thank you very much to those who make it nice and easy. For the moment, it’s not working for me though. Long message, sorry, but I can’t go any further by myself. Any help/explanation is welcome ! 🙂 Olga 1. Amazon SES SMTP settings So, my Amazon SES SMTP settings won’t say ‘Success !’ I think the settings are good though because I can send emails from Mac Mail with them. It’s only in Mautic when I hit ‘test connexion’ that the wheel turns and turns, never stops. When I fill out a campaign form on my website (I log out of Mautic first and use a different location thanks to a VPN), here is the result : - in Mautic the contact goes to the pending segment - it says the first email has been sent - I don’t receive the email - the CRON results say: /usr/local/php56/bin/php-cli /home/xxx/public\_html/xxx/telegram/app/console mautic:campaigns:trigger --force Triggering events for campaign 2 Triggering first level events 2 total events(s) to be processed in batches of 100 0/2 [\>---------------------------] 0% 1/2 [==============\>-------------] 50% [Swift\_RfcComplianceException] Address set in PathHeader does not comply with addr-spec of RFC 2822. mautic:campaigns:trigger [-i|–campaign-id [CAMPAIGN-ID]] [–scheduled-only] [–negative-only] [-l|–batch-limit [BATCH-LIMIT]] [-m|–max-events [MAX-EVENTS]] [-f|–force] [-h|–help] [-q|–quiet] [-v|vv|vvv|–verbose] [-V|–version] [–ansi] [–no-ansi] [-n|–no-interaction] [-s|–shell] [–process-isolation] [-e|–env ENV] [–no-debug] [–] /usr/local/php56/bin/php-cli /home/xxx/public\_html/xxx/telegram/app/console mautic:campaigns:rebuild --env=prod Rebuilding contacts for campaign 2 0 total contact(s) to be added in batches of 300 0 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for campaign 3 0 total contact(s) to be added in batches of 300 0 total contact(s) to be removed in batches of 300 0 contact(s) affected /usr/local/php56/bin/php-cli /home/xxx/public\_html/xxx/telegram/app/console mautic:segments:update --env=prod Rebuilding contacts for segment 2 0 total contact(s) to be added in batches of 300 0 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for segment 8 0 total contact(s) to be added in batches of 300 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for segment 6 0 total contact(s) to be added in batches of 300 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for segment 9 0 total contact(s) to be added in batches of 300 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for segment 7 0 total contact(s) to be added in batches of 300 total contact(s) to be removed in batches of 300 0 contact(s) affected Rebuilding contacts for segment 3 0 total contact(s) to be added in batches of 300 0 total contact(s) to be removed in batches of 300 0 contact(s) affected /usr/local/php56/bin/php-cli /home/xxx/public\_html/xxx/telegram/app/console mautic:email:fetch --env=prod 0 emails processed for {[xxx.com:993/imap/ssl](http://xxx.com:993/imap/ssl)}INBOX.bounces\_telegram@mywebsite.com 0 emails processed for {[xxx.com:993/imap/ssl](http://xxx.com:993/imap/ssl)}INBOX.complaints\_telegram@mywebsite.com - the logs (in app/logs) say: [2016-08-10 16:00:02] mautic.NOTICE: Swift\_RfcComplianceException: Address set in PathHeader does not comply with addr-spec of RFC 2822. (uncaught exception) at /home/xxx/public\_html/xxx/telegram/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/PathHeader.php line 138 while running console command `mautic:campaigns:trigger` [] [] Here are my email settings in Mautic (again, the same that work with Mac Mail) : Other SMTP settings / Amazon SES (I tried both) [email-smtp.eu-west-1.amazonaws.com](http://email-smtp.eu-west-1.amazonaws.com) Port 587 TLS with login In Amazon SES, I’ve verified my website and my email address. Everything is set up for the Ireland region ([email-smtp.eu-west-1.amazonaws.com](http://email-smtp.eu-west-1.amazonaws.com)). 1. Where to set bounces and complaints Here is how I set it up : In cPanel, I set up two email accounts : [bounces@mywebsite.com](mailto:bounces@mywebsite.com) and [complaints@mywebsite.com](mailto:complaints@mywebsite.com) (in addition to the [telegram@mywebsite.com](mailto:telegram@mywebsite.com) where I received the verification email from Amazon SES). In Amazon SES, I also set up SNS notifications for bounces and complaints. And in Mac Mail, I set up two files: one bounces, one complaints. Something redundant here, no ? ---
**Author:** ![Olga22](https://avatars.discourse-cdn.com/v4/letter/o/e5b9ba/32.png) [@Olga22](https://forum.mautic.org/u/Olga22)\ **Post date:** [August 10, 2016, 6:42pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/3 "2016-08-10T18:42:26Z")
No, it’s on Siteground. ---
**Author:** ![Olga22](https://avatars.discourse-cdn.com/v4/letter/o/e5b9ba/32.png) [@Olga22](https://forum.mautic.org/u/Olga22)\ **Post date:** [August 11, 2016, 9:32am UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/4 "2016-08-11T09:32:35Z")
Thank you Mxyzp but I would prefer if someone could tell me why I’m getting this Swift\_RfcComplianceException message. Is it explaining why my SMTP won’t register in Mautic ? ---
**Author:** ![Olga22](https://avatars.discourse-cdn.com/v4/letter/o/e5b9ba/32.png) [@Olga22](https://forum.mautic.org/u/Olga22)\ **Post date:** [August 11, 2016, 2:32pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/5 "2016-08-11T14:32:35Z")
My problem is that it doesn’t authenticate, yes. I guess I’ll go ask Amazon SES. Thank you anyway ! 🙂 Olga ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [August 11, 2016, 7:30pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/6 "2016-08-11T19:30:03Z")
Olga - please double check, that you selected the correct region. It needs to match with the one you use in Amazon SES. ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [August 11, 2016, 8:24pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/7 "2016-08-11T20:24:49Z")
Strange im using Siteground without a problem. ---
**Author:** ![Olga22](https://avatars.discourse-cdn.com/v4/letter/o/e5b9ba/32.png) [@Olga22](https://forum.mautic.org/u/Olga22)\ **Post date:** [August 12, 2016, 1:11pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/8 "2016-08-12T13:11:42Z")
Thank you for your answers. They’re telling me it should be working. dirk\_s - I checked one more time just for you ! It’s all set up for Ireland. Below my domain settings in SES : Email Feedback Forwarding:enabled DKIM Settings Generated:yes Bounce Notifications SNS Topic:arn:aws:sns:eu-west-1:023270985500:xxx\_bounces DKIM Verification Status:verified Complaint Notifications SNS Topic:arn:aws:sns:eu-west-1:023270985500:xxx\_complaints DKIM Signing:enabled Delivery Notifications SNS Topic:none MAIL FROM Domain:eu-west-1.amazonses.com And my email address settings : Email Feedback Forwarding:enabled DKIM Settings Generated:yes Bounce Notifications SNS Topic:arn:aws:sns:eu-west-1:023270985500:xxx\_bounces DKIM Verification Status:verified Complaint Notifications SNS Topic:arn:aws:sns:eu-west-1:023270985500:xxx\_complaints DKIM Signing:enabled Delivery Notifications SNS Topic:none MAIL FROM Domain:eu-west-1.amazonses.com ninjoan - OK, that’s nice to know. I’m gonna get there too then ! I am about to contact Amazon SES and I’ll tell you afterwards what they tell me. They tend to answer after a few days, so be patient with me. (I just hope it’s not gonna be some little thing I’ll feel stupid to tell you about, that’s all …) ---
**Author:** ![loanatik](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/loanatik/32/1923_2.png) [@loanatik](https://forum.mautic.org/u/loanatik)\ **Post date:** [August 12, 2016, 7:39pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/9 "2016-08-12T19:39:41Z")
One of the issues with SES is that you have to send from verified email addresses or they will not authenticate. Have you check that the email address you’re sending from is authenticated at SES? ---
**Author:** ![Olga22](https://avatars.discourse-cdn.com/v4/letter/o/e5b9ba/32.png) [@Olga22](https://forum.mautic.org/u/Olga22)\ **Post date:** [August 14, 2016, 12:21pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/10 "2016-08-14T12:21:15Z")
Yes, I did Ioanatik. I’ve given up Amazon SES now though because I don’t want to pay for their support before it even starts working. I switched to Zoho and am getting the same RFC 2822 problem. I am currently trying different ways to write my cron jobs. My last try was with /usr/local/php56/bin/php-cli /home/xxx/public\_html/xxx/telegram/app/console mautic:campaigns:trigger \> /dev/null And the answer was : 0/2 [\>---------------------------] 0% 1/2 [==============\>-------------] 50% [Swift\_RfcComplianceException] Address set in PathHeader does not comply with addr-spec of RFC 2822. mautic:campaigns:trigger [-i|–campaign-id [CAMPAIGN-ID]] [–scheduled-only] [–negative-only] [-l|–batch-limit [BATCH-LIMIT]] [-m|–max-events [MAX-EVENTS]] [-f|–force] [-h|–help] [-q|–quiet] [-v|vv|vvv|–verbose] [-V|–version] [–ansi] [–no-ansi] [-n|–no-interaction] [-s|–shell] [–process-isolation] [-e|–env ENV] [–no-debug] [–] ---
**Author:** ![Olga22](https://avatars.discourse-cdn.com/v4/letter/o/e5b9ba/32.png) [@Olga22](https://forum.mautic.org/u/Olga22)\ **Post date:** [August 14, 2016, 4:39pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/11 "2016-08-14T16:39:53Z")
Well, it’s eventually working with Zoho and --env=prod at the end of my cron jobs … ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [August 15, 2016, 6:32am UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/12 "2016-08-15T06:32:53Z")
@Olga22 The error message "Address set in PathHeader does not comply with addr-spec of RFC 2822. " points to this part of the specification: [https://tools.ietf.org/html/rfc2822#section-3.4.1](http://example.com) Could you please double check your email setup fields? Especially: “Custom return path (bounce) address”. Are thos valid email adresses? ---
**Author:** ![Olga22](https://avatars.discourse-cdn.com/v4/letter/o/e5b9ba/32.png) [@Olga22](https://forum.mautic.org/u/Olga22)\ **Post date:** [August 16, 2016, 12:49pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/13 "2016-08-16T12:49:46Z")
Hi dirk\_s, Your link opens on [example.com](http://example.com). I tried to find the section you’re refering to on [tools.ietf.org](http://tools.ietf.org) but couldn’t find it. In my last message, I said the problem was solved because I didn’t see any error any more in the cron jobs. I discovered afterwards though that the emails were sending BUT I was still not receiving them. So, I eventually took a few hours to set up a new Mautic install from scratch and I re-entered all the emails, forms, campaigns, settings, etc. Now, it’s working, really working and it feels so great ! I’m occupied at customizing the unsubscribe page now. I still don’t know why I was getting this error. I guess the problem was in the database but I wouldn’t know how, why, what. So, sorry for those who encounter the same obstacle : the only thing I could find was to re-install Mautic. But that’s a solution. Thank you all for the help and support. And again, bravo to all who work at making Mautic evolve. Every time, the improvements are a good surprise. ---
**Author:** ![hgdeveloper](https://avatars.discourse-cdn.com/v4/letter/h/50afbb/32.png) [@hgdeveloper](https://forum.mautic.org/u/hgdeveloper)\ **Post date:** [February 21, 2017, 5:11am UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/14 "2017-02-21T05:11:02Z")
@Olga22 There are bugs with SES integration in Mautic. Try to use "Other SMTP settings and put your SES settings there. It works for me. ---
**Author:** ![autoize](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/autoize/32/105_2.png) [@autoize](https://forum.mautic.org/u/autoize)\ **Post date:** [February 22, 2017, 3:15am UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/15 "2017-02-22T03:15:29Z")
Although @Olga22 has decided not to use Amazon SES for now, the information on this [Mautic documentation page](https://www.mautic.org/docs/en/emails/bounce_management.html) walks you through how to set up Bounce and Complaint notifications through a webhook with Mautic. ![](https://www.mautic.org/docs/en/emails/media/amazon_webhook_8.png) ---
**Author:** ![nickbuc](https://avatars.discourse-cdn.com/v4/letter/n/e36b37/32.png) [@nickbuc](https://forum.mautic.org/u/nickbuc)\ **Post date:** [July 30, 2017, 2:27pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/16 "2017-07-30T14:27:58Z")
If we configure a dedicated email box to monitor bounces, as describe in this tutorial: [https://medium.com/@AndreiVoica/how-to-integrate-mautic-with-amazon-ses-7fe066e9131c](https://medium.com/@AndreiVoica/how-to-integrate-mautic-with-amazon-ses-7fe066e9131c) and configure an SNS notification for bounces to send an email to that box, Do we also need to configure the webhook described above? It seems that we only need one or the other… Thanks for much for Mautic!!! ---
**Author:** ![chris0928](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris0928/32/118_2.png) [@chris0928](https://forum.mautic.org/u/chris0928)\ **Post date:** [July 31, 2017, 11:09pm UTC](https://forum.mautic.org/t/amazon-ses-settings-where-to-set-bounces/4833/17 "2017-07-31T23:09:05Z")
Right - you should use monitored inbox or webhooks, but not both.