# Amazon SES Setup **URL:** \ **Category:** Product Support\ **Created:** [August 20, 2016, 5:35pm UTC](https://forum.mautic.org/t/amazon-ses-setup/4997 "2016-08-20T17:35:11Z")\ **Posts on this page:** 5\ **Page:** 1

**Author:** ![psnabe](https://avatars.discourse-cdn.com/v4/letter/p/cdc98d/32.png) [@psnabe](https://forum.mautic.org/u/psnabe)\ **Post date:** [August 20, 2016, 5:35pm UTC](https://forum.mautic.org/t/amazon-ses-setup/4997/1 "2016-08-20T17:35:11Z")

Hi I’m trying to use Mautic with Amazon SES. I have added a verified mail address [news@xxx.com](mailto:news@xxx.com) and setup a custom mail from domain [bounce.xxx.com](http://bounce.xxx.com) - however I see an error message in the log when trying to send: _"mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region EU-WEST-1: [news.bounce+bounce\_57b899cfe5aad@xxx.com](mailto:news.bounce+bounce_57b899cfe5aad@xxx.com)… " Log data: \>\> MAIL FROM:[news.bounce+bounce\_57b899cfe5aad@xxx.com](mailto:news.bounce+bounce_57b899cfe5aad@xxx.com) \<\< 250 Ok \>\> RCPT TO:[mymail@address.com](mailto:mymail@address.com) \<\< 250 Ok \>\> DATA \<\< 354 End data with . \>\> . \<\< 554 Message rejected: Email address is not verified. The following identities failed the check in region EU-WEST-1: [news.bounce+bounce\_57b899cfe5aad@xxx.com](mailto:news.bounce+bounce_57b899cfe5aad@xxx.com)… !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region EU-WEST-1: [news.bounce+bounce\_57b899cfe5aad@xxx.com](mailto:news.bounce+bounce_57b899cfe5aad@xxx.com)… " (code: 554) [] []_ I guess Mautic creates a custom bounce address. How should I set it up - so it uses the [bounce.xxx.com](http://bounce.xxx.com) address registered with Amazon? ---

Hi I’m trying to use Mautic with Amazon SES. I have added a verified mail address [news@xxx.com](mailto:news@xxx.com) and setup a custom mail from domain [bounce.xxx.com](http://bounce.xxx.com) - however I see an error message in the log when trying to send: "mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region EU-WEST-1: [news.bounce+bounce\_57b899cfe5aad@xxx.com](mailto:news.bounce+bounce_57b899cfe5aad@xxx.com)… " Log data: \>\> MAIL FROM:[news.bounce+bounce\_57b899cfe5aad@xxx.com](mailto:news.bounce+bounce_57b899cfe5aad@xxx.com) \<\< 250 Ok \>\> RCPT TO:[mymail@address.com](mailto:mymail@address.com) \<\< 250 Ok \>\> DATA \<\< 354 End data with . \>\> . \<\< 554 Message rejected: Email address is not verified. The following identities failed the check in region EU-WEST-1: [news.bounce+bounce\_57b899cfe5aad@xxx.com](mailto:news.bounce+bounce_57b899cfe5aad@xxx.com)… !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region EU-WEST-1: [news.bounce+bounce\_57b899cfe5aad@xxx.com](mailto:news.bounce+bounce_57b899cfe5aad@xxx.com)… " (code: 554) [] [] I guess Mautic creates a custom bounce address. How should I set it up - so it uses the [bounce.xxx.com](http://bounce.xxx.com) address registered with Amazon? ---

**Author:** ![psnabe](https://avatars.discourse-cdn.com/v4/letter/p/cdc98d/32.png) [@psnabe](https://forum.mautic.org/u/psnabe)\ **Post date:** [August 21, 2016, 6:35am UTC](https://forum.mautic.org/t/amazon-ses-setup/4997/3 "2016-08-21T06:35:25Z")

> [@14815:@MxyzptlkFishStix](#): > > It’s telling you that your email address isn’t verified. The verified address must match the zone it was created it. Yes - the problem is that it seems that the bounce (Mail From) address is generated automatic by Mautic. The main address is verified by Amazon - [news@xxx.com](mailto:news@xxx.com) - and when the bouce (Mail From) domain. [bounce.xxx.com](http://bounce.xxx.com). Apparently I’m setting it up wrong somehow - if I somehow could get it to use [bounce.xxx.com](http://bounce.xxx.com) as the bounce (Mail From) domain - it might work. Any ideas? ---

**Author:** ![caleb.hurd](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)\ **Post date:** [August 22, 2016, 10:00am UTC](https://forum.mautic.org/t/amazon-ses-setup/4997/4 "2016-08-22T10:00:54Z")

FishStix is correct… I don’t have a specific bounce email verified with SES, but rather the entire domain through their domain verification process. I do vaguely recall having to reach out to their support team because I hit a snag verifying. ---

**Author:** ![psnabe](https://avatars.discourse-cdn.com/v4/letter/p/cdc98d/32.png) [@psnabe](https://forum.mautic.org/u/psnabe)\ **Post date:** [August 24, 2016, 4:35am UTC](https://forum.mautic.org/t/amazon-ses-setup/4997/5 "2016-08-24T04:35:27Z")

It worked 🙂