# An error occurred while checking for updates
**URL:** https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759
**Category:** Product Support
**Created:** [March 29, 2021, 1:41pm UTC](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759 "2021-03-29T13:41:23Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@gregy1](https://forum.mautic.org/u/gregy1)
#### Post date: [March 29, 2021, 1:41pm UTC](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759/1 "2021-03-29T13:41:23Z")
**Your software**
My Mautic version is: 3.3.1
My PHP version is: 7.3.27
My Database type and version is:
**Your problem**
My problem is: When I try to update via Update Now button to 3.3.2 this error keeps on occuring: “An error occurred while checking for updates. Please try again later.”
These errors are showing in the log:
[2021-03-29 14:42:39] mautic.ERROR: UPDATE CHECK: Could not fetch a release list: 403 (rate limit exceeded)
[2021-03-29 14:52:22] mautic.ERROR: UPDATE CHECK: Could not fetch a release list: 403 (rate limit exceeded)
[2021-03-29 14:52:33] mautic.ERROR: UPDATE CHECK: Could not fetch a release list: 403 (rate limit exceeded)
[2021-03-29 15:07:50] mautic.ERROR: UPDATE CHECK: Could not fetch a release list: 403 (rate limit exceeded)
[2021-03-29 15:33:48] mautic.ERROR: UPDATE CHECK: Could not fetch a release list: 403 (rate limit exceeded)
Steps I have tried to fix the problem: I clear the cache but it doesn’t work. Don’t know what else can I do.
Can anyone show me a way where is the problem? My mautic installation address is [https://mautic.leasing.sos.pl/](https://mautic.leasing.sos.pl/)
Will be grateful for any help.
Regards,
Greg
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### Author:  [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [March 30, 2021, 7:15am UTC](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759/2 "2021-03-30T07:15:37Z")
Hey @gregy1 do you have access to terminal via ssh ?
If so I would recommend trying to do the update via command line
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### Author:  [@gregy1](https://forum.mautic.org/u/gregy1)
#### Post date: [March 30, 2021, 11:56am UTC](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759/3 "2021-03-30T11:56:59Z")
Thank you @mikew
I will try but never do this via SSH.
My hosting administrator sais that this problem must be somewhere on the mautic server, not mine. Is that correct or if I would like to dig deeper the problem in on my server side?
If on my server - where you would look for the problem?
Kind regards,
Greg
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### Author:  [@gregy1](https://forum.mautic.org/u/gregy1)
#### Post date: [March 30, 2021, 1:49pm UTC](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759/4 "2021-03-30T13:49:01Z")
I’ve managed to enter via SSH and run this command:
php bin/console mautic:update:find
but it shows me there is nothing to update.
I’m on 3.3.1 and as far as I know there is 3.3.2 version available.
Do you know where is the problem with updating?
Hope I am not the only one with this inconvinience.
🙂
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### Author:  [@mojo](https://forum.mautic.org/u/mojo)
#### Post date: [November 2, 2021, 11:53am UTC](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759/5 "2021-11-02T11:53:43Z")
Has your problem been resolved?
I also have an identical problem only when I changed from 3.2.4 to 3.3.4 and i need help.
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### Author:  [@gregy1](https://forum.mautic.org/u/gregy1)
#### Post date: [November 3, 2021, 12:40pm UTC](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759/6 "2021-11-03T12:40:25Z")
No. Sorry. I have to deal with it all the time:(
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### Author:  [@mojo](https://forum.mautic.org/u/mojo)
#### Post date: [November 4, 2021, 4:08pm UTC](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759/7 "2021-11-04T16:08:32Z")
> [@gregy1](#):
>
> I clear the cache
Ok, I did it.
I have now v3.3.4
I clear the cache, I logged out of Mautic, logged in. I click on the Update Now button. Managed to.
I just don’t know if it’s because I logged out, because it shouldn’t change anything.
A strange situation.
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### Author:  [@mojo](https://forum.mautic.org/u/mojo)
#### Post date: [November 26, 2021, 12:33pm UTC](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759/8 "2021-11-26T12:33:30Z")
As I wrote earlier, I was able to upgrade from 3.2.4 to 3.3.4
So I have 3.3.4 but I have a log error all the time
[11/26/2021 13:17:18] mautic.ERROR: UPDATE CHECK: Could not fetch a release list: 403 (rate limit exceeded)
☹