# Anonymous Contact to Known User After Form Submit. Chrome/Safari don't work, Firefox works?
**URL:** https://forum.mautic.org/t/anonymous-contact-to-known-user-after-form-submit-chrome-safari-dont-work-firefox-works/24463
**Category:** Product Support
**Created:** [June 15, 2022, 10:26am UTC](https://forum.mautic.org/t/anonymous-contact-to-known-user-after-form-submit-chrome-safari-dont-work-firefox-works/24463 "2022-06-15T10:26:27Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [June 15, 2022, 10:26am UTC](https://forum.mautic.org/t/anonymous-contact-to-known-user-after-form-submit-chrome-safari-dont-work-firefox-works/24463/1 "2022-06-15T10:26:27Z")
Hi
I am really hoping that someone can shed some light on this strange behaviour.
We have a client that is running all of their sites hosted on SiteGround, they are all Wordpress sites. We have gone ahead and installed wp-mautic plugin and when testing to see that anonymous users are converted to known users and being tracked it is just not working.
Now we have over 50+ other clients with Wordpress sites and everything is working like a dream… converting, tracking.
On these sites if I try in chrome or safari, it is not picking up the user, however if I do it in Firefox it converts the anonymous user to the known user and takes all the tracking history as well.
Anyone can shed some light, or point me how to debug. Maybe a plugin issue ?
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [June 15, 2022, 10:30am UTC](https://forum.mautic.org/t/anonymous-contact-to-known-user-after-form-submit-chrome-safari-dont-work-firefox-works/24463/2 "2022-06-15T10:30:42Z")
Are you trying this incognito in Chrome? Worth checking in case you have any Chrome plugins which might be blocking something?
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### Author:  [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [June 15, 2022, 10:35am UTC](https://forum.mautic.org/t/anonymous-contact-to-known-user-after-form-submit-chrome-safari-dont-work-firefox-works/24463/3 "2022-06-15T10:35:02Z")
we have tried every variation possible.
incognito mode both chrome and safari
non-incognito mode both chrome and safari on new browsers without Mautic being logged in.
and I do not think it is a browser blocking issues as we are not seeing this behaviour on any other site.
Very frustrating :-(. So strange that Firefox works, I am guessing it might be a Wordpress plugin or something, but have no idea where or how to start looking
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [June 15, 2022, 10:55am UTC](https://forum.mautic.org/t/anonymous-contact-to-known-user-after-form-submit-chrome-safari-dont-work-firefox-works/24463/4 "2022-06-15T10:55:30Z")
First thing, check for Wordfence? I see a lot of folks having issues with that plugin. Otherwise hopefully some WordPress gurus will chime in with some ideas!
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### Author:  [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [June 15, 2022, 11:45am UTC](https://forum.mautic.org/t/anonymous-contact-to-known-user-after-form-submit-chrome-safari-dont-work-firefox-works/24463/5 "2022-06-15T11:45:24Z")
no word fence installed ☹