# Anyone know why outlook.com email are automatically unsubscribing members
**URL:** https://forum.mautic.org/t/anyone-know-why-outlook-com-email-are-automatically-unsubscribing-members/25025
**Category:** General Discussion
**Created:** [August 11, 2022, 3:00pm UTC](https://forum.mautic.org/t/anyone-know-why-outlook-com-email-are-automatically-unsubscribing-members/25025 "2022-08-11T15:00:39Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@techbill](https://forum.mautic.org/u/techbill)
#### Post date: [August 11, 2022, 3:00pm UTC](https://forum.mautic.org/t/anyone-know-why-outlook-com-email-are-automatically-unsubscribing-members/25025/1 "2022-08-11T15:00:39Z")
Our members with [outlook.com](http://outlook.com) email addresses automatically get unsubscribed by [Outlook.com](http://Outlook.com) each time they received an email from Mautic.
We are not talking about Outlook client … but the [outlook.com](http://outlook.com) email addresses itself.
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [August 11, 2022, 3:02pm UTC](https://forum.mautic.org/t/anyone-know-why-outlook-com-email-are-automatically-unsubscribing-members/25025/2 "2022-08-11T15:02:50Z")
Are you using a preference centre? Could it be that the mail scanner checks all links and hits an unsubscribe link which directly unsubscribes them? A preference centre might stop that as you have to interact with it to be removed. Worth a look, at least!
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### Author:  [@techbill](https://forum.mautic.org/u/techbill)
#### Post date: [August 11, 2022, 3:06pm UTC](https://forum.mautic.org/t/anyone-know-why-outlook-com-email-are-automatically-unsubscribing-members/25025/3 "2022-08-11T15:06:33Z")
We’re not using preference center.
And it’s possible that your theory could be spot on. Thank you!
I am waiting on @joeyk to release his next video before building our preference center 🙂
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### Author:  [@techbill](https://forum.mautic.org/u/techbill)
#### Post date: [August 11, 2022, 3:31pm UTC](https://forum.mautic.org/t/anyone-know-why-outlook-com-email-are-automatically-unsubscribing-members/25025/4 "2022-08-11T15:31:06Z")
It’s not the unsubscribe link.
I completely edit out the unsubscribe link from template and I did another sent test.
The [Outlook.com](http://Outlook.com) unsubscribe the contact again and there were no unsubscribe link anywhere in the email source.
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### Author:  [@techbill](https://forum.mautic.org/u/techbill)
#### Post date: [August 11, 2022, 4:00pm UTC](https://forum.mautic.org/t/anyone-know-why-outlook-com-email-are-automatically-unsubscribing-members/25025/5 "2022-08-11T16:00:06Z")
I checked all [Outlook.com](http://Outlook.com) setting to make sure I didn’t have anything that would automatically unsubscribe my [outlook.com](http://outlook.com) email from listserv or email marketing and I did not find anything in the [outlook.com](http://outlook.com) settings.
But …
We do have hundreds of subscribers with an [outlook.com](http://outlook.com) email address that are receiving out weekly newsletter without being unsubscribed.
It’s several subscribers including one of my [outlook.com](http://outlook.com) email that is being automatically unsubscribed as soon the email lands in the inbox.
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [August 11, 2022, 5:17pm UTC](https://forum.mautic.org/t/anyone-know-why-outlook-com-email-are-automatically-unsubscribing-members/25025/6 "2022-08-11T17:17:30Z")
That is a huge pressure on me 😃
On it…