# Application stopped working after attempt to install plugin
**URL:** https://forum.mautic.org/t/application-stopped-working-after-attempt-to-install-plugin/30240
**Category:** Product Support
**Created:** [December 17, 2023, 3:58pm UTC](https://forum.mautic.org/t/application-stopped-working-after-attempt-to-install-plugin/30240 "2023-12-17T15:58:01Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@ramiavi](https://forum.mautic.org/u/ramiavi)
#### Post date: [December 17, 2023, 3:58pm UTC](https://forum.mautic.org/t/application-stopped-working-after-attempt-to-install-plugin/30240/1 "2023-12-17T15:58:01Z")
**Your software**
My Mautic version is: 4.4.10
My PHP version is: 8.0.3
My Database type and version is: 10.5.16-MariaDB
**Your problem**
My problem is:
web application is not loading anymore, i get either “to many redirects” or 404
depend on the URL path
it all started after i tried to install SMS plugin
> **[GitHub - ShareBtech/SurgeSMSBundle](https://github.com/ShareBtech/SurgeSMSBundle)**
>
> Contribute to ShareBtech/SurgeSMSBundle development by creating an account on GitHub.
i did the following steps:
1. unzipped the plugin file
2. Clear the cache either by using mautic:cache:clear + cd /var/www/mautic/var/cache and rm -rf \*
3. Run the following command from your root directory of Mautic: php bin/console mautic:assets:generate
after the following steps the the web application stopped working …
i removed the plugin nothing help
i get either 404 or to many redirects (behind cloudflare)
please help … ☹
These errors are showing in the log:
no errors
Steps I have tried to fix the problem:
remove the plugin
remove cloudflare proxy
play with htaccess and apache conf
no success …
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### Author:  [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [December 17, 2023, 4:34pm UTC](https://forum.mautic.org/t/application-stopped-working-after-attempt-to-install-plugin/30240/2 "2023-12-17T16:34:26Z")
Hi
Firstly you can just delete the plugin from the plugin directories and delete the cache - everything will be working again.
Secondly regarding the app - did you generate assets and delete cache?
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### Author:  [@ramiavi](https://forum.mautic.org/u/ramiavi)
#### Post date: [December 17, 2023, 6:14pm UTC](https://forum.mautic.org/t/application-stopped-working-after-attempt-to-install-plugin/30240/3 "2023-12-17T18:14:51Z")
Yes I tried all that
Didn’t work
What actually it do ? Build assets?
Could it change the httpd conf ?
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### Author:  [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [December 18, 2023, 10:48am UTC](https://forum.mautic.org/t/application-stopped-working-after-attempt-to-install-plugin/30240/4 "2023-12-18T10:48:08Z")
no it will not change the http conf.
I know it has only been tested up to 4.4.6 and only now I see you are on 4.4.10.
PM me with the url of your site, will have a look.
Can you see what is happening on your web server logs ?