# Are My Cron Jobs The Problem?

**URL:** <https://forum.mautic.org/t/are-my-cron-jobs-the-problem/9870>\
**Category:** Product Support\
**Created:** [November 9, 2017, 2:36am UTC](https://forum.mautic.org/t/are-my-cron-jobs-the-problem/9870 "2017-11-09T02:36:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Riksta](https://avatars.discourse-cdn.com/v4/letter/r/dec6dc/32.png) [@Riksta](https://forum.mautic.org/u/Riksta)\
**Post date:** [November 9, 2017, 2:36am UTC](https://forum.mautic.org/t/are-my-cron-jobs-the-problem/9870/1 "2017-11-09T02:36:35Z")

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Hi Folks  
  
  
  
I recently discovered Mautic and decided to see if I could figure out how to set it up on my own.  
  
  
  
I’ve reached as far as getting things set up (thanks to Adam Preiser’s awesome tutorials on YouTube) and while I can set up emails, create forms and campaigns and even get it connected to Thrive Architect via API, I cannot for the life of me get it to send an email.  
  
  
  
I’m on shared hosting with InterServer (which I really like) and I’m running Mautic v2.11.0 using php 7.0  
  
  
  
I’ve spent the last couple of nights battling with this thing but now I think it’s time I asked for some help with this from people who actually know what they’re doing.  
  
  
  
Appreciate any help anyone can offer.  
  
Ricky

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**Author:** ![Riksta](https://avatars.discourse-cdn.com/v4/letter/r/dec6dc/32.png) [@Riksta](https://forum.mautic.org/u/Riksta)\
**Post date:** [November 9, 2017, 2:36am UTC](https://forum.mautic.org/t/are-my-cron-jobs-the-problem/9870/2 "2017-11-09T02:36:35Z")

</div>

Hi Folks

I recently discovered Mautic and decided to see if I could figure out how to set it up on my own.

I’ve reached as far as getting things set up (thanks to Adam Preiser’s awesome tutorials on YouTube) and while I can set up emails, create forms and campaigns and even get it connected to Thrive Architect via API, I cannot for the life of me get it to send an email.

I’m on shared hosting with InterServer (which I really like) and I’m running Mautic v2.11.0 using php 7.0

I’ve spent the last couple of nights battling with this thing but now I think it’s time I asked for some help with this from people who actually know what they’re doing.

Appreciate any help anyone can offer.  
Ricky

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [November 9, 2017, 6:54pm UTC](https://forum.mautic.org/t/are-my-cron-jobs-the-problem/9870/3 "2017-11-09T18:54:05Z")

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How you set up your mautic? where you install mautic ?

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**Author:** ![Riksta](https://avatars.discourse-cdn.com/v4/letter/r/dec6dc/32.png) [@Riksta](https://forum.mautic.org/u/Riksta)\
**Post date:** [November 10, 2017, 3:26am UTC](https://forum.mautic.org/t/are-my-cron-jobs-the-problem/9870/4 "2017-11-10T03:26:27Z")

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I installed it through softaculous installer on a subdomain of my site [https://email.whathype.com](https://email.whathype.com)

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**Author:** ![Riksta](https://avatars.discourse-cdn.com/v4/letter/r/dec6dc/32.png) [@Riksta](https://forum.mautic.org/u/Riksta)\
**Post date:** [November 10, 2017, 3:45am UTC](https://forum.mautic.org/t/are-my-cron-jobs-the-problem/9870/5 "2017-11-10T03:45:26Z")

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Perhaps I should be asking what the Cron Jobs should be. In my searching I’ve found quite a wide variety. Is there particular format that should work regardless of where the software is installed?

(Sorry if this is an annoyingly newbie question)