Your software
My Mautic version is: 7.0.0
My PHP version is: 8.3
My Database type and version is: Maria DB
Your problem
Before anything else: sorry if I’m not posting in the right section — I did my best to choose the correct one. Since I will probably have other technical questions later, please let me know which section would be the most appropriate if this isn’t the right place.
My problem
I used filters to create sub-segments during my domain warm-up campaign, and I now have a doubt about how they work: if I enter multiple tags in a filter, are they cumulative (AND condition) or alternative (OR condition)?
The concrete situation
I have a main (source) segment “IBT_001” containing 300 contacts, divided using the tags “IBT_001_A”, “IBT_001_B”, “IBT_001_C”, and “IBT_001_D”.
At the beginning of the campaign, I filter contacts to rationalize sending into 4 groups of 75 daily sends.
To do this, I apply a filter that checks for the presence of each tag in order to split the 300-contact segment into 4 sub-segments of 75.
So far everything works well — the model has already been tested.
During the process, I group all contacts that deserve a follow-up under an additional tag “IBT_001_once_more”.
My question
Later in the campaign, I reapply the filter.
My goal is to build a segment that combines either:
-
[Tag IBT_001_A AND Tag IBT_001_once_more]
OR -
[Tag IBT_001_B AND Tag IBT_001_once_more]
So my question is:
When I enter two tags in the filter, are they cumulative or alternative?
Example: if I enter the tags “IBT_001_A” and “IBT_001_B” in the filter, will it select:
Case A: all contacts that have either the first tag or the second tag
Case B: all contacts that have both the first and the second tag
Thank you in advance for your answer, so that I can build my campaign template correctly.