# Asset Error/Bug when not logged in

**URL:** <https://forum.mautic.org/t/asset-error-bug-when-not-logged-in/34416>\
**Category:** Product Support\
**Created:** [December 12, 2024, 12:00pm UTC](https://forum.mautic.org/t/asset-error-bug-when-not-logged-in/34416 "2024-12-12T12:00:27Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![sdoering](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sdoering/32/8909_2.png) [@sdoering](https://forum.mautic.org/u/sdoering)\
**Post date:** [December 12, 2024, 12:00pm UTC](https://forum.mautic.org/t/asset-error-bug-when-not-logged-in/34416/1 "2024-12-12T12:00:27Z")

</div>

**Your software**  
My Mautic version is: 5.x  
My PHP version is: 8.2.26  
My Database type and version is: 10.11.10-MariaDB-ubu2204

**Your problem**  
My problem is: When uploading and publishing an asset (jpeg) I can view it when logged in, but it returns a 500-error when trying to access it from a not logged in browser.

These errors are showing in the log:

```auto
[2024-12-12T11:53:48.804175+00:00] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\InvalidFieldNameException: "An exception occurred while executing a query: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'm0_.trigger_window' in 'SELECT'" at /var/www/vhosts/XXXXXX.de/mautic/web/vendor/doctrine/dbal/src/Driver/API/MySQL/ExceptionConverter.php line 67 {"exception":"[object] (Doctrine\\DBAL\\Exception\\InvalidFieldNameException(code: 1054): An exception occurred while executing a query: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'm0_.trigger_window' in 'SELECT' at /var/www/vhosts/XXXXXX.de/mautic/web/vendor/doctrine/dbal/src/Driver/API/MySQL/ExceptionConverter.php:67)\n[previous exception] [object] (Doctrine\\DBAL\\Driver\\PDO\\Exception(code: 1054): SQLSTATE[42S22]: Column not found: 1054 Unknown column 'm0_.trigger_window' in 'SELECT' at /var/www/vhosts/XXXXXX.de/mautic/web/vendor/doctrine/dbal/src/Driver/PDO/Exception.php:28)\n[previous exception] [object] (PDOException(code: 42S22): SQLSTATE[42S22]: Column not found: 1054 Unknown column 'm0_.trigger_window' in 'SELECT' at /var/www/vhosts/XXXXXX.de/mautic/web/vendor/doctrine/dbal/src/Driver/PDO/Statement.php:130)"} {"hostname":"subhost.XXXXXX.de","pid":76699}

```

Steps I have tried to fix the problem:

- Renamed the asset
- Remove hyphens from the asset alias