# Auto Responder Not working

**URL:** <https://forum.mautic.org/t/auto-responder-not-working/10484>\
**Category:** Product Support\
**Created:** [May 10, 2018, 5:06pm UTC](https://forum.mautic.org/t/auto-responder-not-working/10484 "2018-05-10T17:06:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![harkinsoft](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harkinsoft/32/319_2.png) [@harkinsoft](https://forum.mautic.org/u/harkinsoft)\
**Post date:** [May 10, 2018, 5:06pm UTC](https://forum.mautic.org/t/auto-responder-not-working/10484/1 "2018-05-10T17:06:14Z")

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Hello,

My cron jobs are working. You can check this screenshot: [https://prnt.sc/jgbil9](https://prnt.sc/jgbil9)

I have amazon ses setup and added, I tested everything and i got success.

Problem: I setup a form linked to a campaign which have been set to respond to those who opt in into my form.

I have tested several emails and I’m not getting the follow emails.

But when i select the contact individually and write an email, it gets delivered.

Please help. Does this happen to fresh installations?

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**Author:** ![harkinsoft](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harkinsoft/32/319_2.png) [@harkinsoft](https://forum.mautic.org/u/harkinsoft)\
**Post date:** [May 10, 2018, 5:07pm UTC](https://forum.mautic.org/t/auto-responder-not-working/10484/2 "2018-05-10T17:07:24Z")

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I’m currently using the latest mautic, Version: 2.13.1

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**Author:** ![harkinsoft](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harkinsoft/32/319_2.png) [@harkinsoft](https://forum.mautic.org/u/harkinsoft)\
**Post date:** [May 10, 2018, 5:09pm UTC](https://forum.mautic.org/t/auto-responder-not-working/10484/3 "2018-05-10T17:09:50Z")

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My Amazon account have been approved for a 50k emails per day.

So I’m guessing it’s not from amazon because when i send test email and email individually, it get delivered.

Please help.

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**Author:** ![kirtik](https://avatars.discourse-cdn.com/v4/letter/k/c77e96/32.png) [@kirtik](https://forum.mautic.org/u/kirtik)\
**Post date:** [July 20, 2018, 2:42am UTC](https://forum.mautic.org/t/auto-responder-not-working/10484/4 "2018-07-20T02:42:52Z")

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Did you get the solution? I am facing same issues. Can you help?