# Automatically fetching IP lookup data failed with Mautic

**URL:** <https://forum.mautic.org/t/automatically-fetching-ip-lookup-data-failed-with-mautic/29300>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [September 14, 2023, 9:54pm UTC](https://forum.mautic.org/t/automatically-fetching-ip-lookup-data-failed-with-mautic/29300 "2023-09-14T21:54:49Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![team](https://avatars.discourse-cdn.com/v4/letter/t/b5a626/32.png) [@team](https://forum.mautic.org/u/team)\
**Post date:** [September 14, 2023, 9:54pm UTC](https://forum.mautic.org/t/automatically-fetching-ip-lookup-data-failed-with-mautic/29300/1 "2023-09-14T21:54:49Z")

</div>

**EasyApache 4**  
\*\*My Mautic version is: 4.4.10  
**My PHP 80, PHP 8.0.29-1.1.3.cpanel**  
**extention: php80-php-fileinfo**  
**cPanel & WHM on AlmaLinux**  
**OS: AlmaLinux v8.8.0 STANDARD kvm**  
**cPanel Version 112.0.5**

Hi, everyone,

How do I resolve the error message, Automatically fetching IP lookup data failed:

The only Con Job exception is  
[root@35-236-118-198 ~]# /usr/local/bin/php /home/mautic/public\_html/mautic.devced.com/bin/console mautic:iplookup:download  
Automatically fetching IP lookup data failed.

See screenshot images:

 ![2023-09-14 09.27.09 whm.devced.com 0bf5835a267e](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/9ba6f68ffc8cad48b5c060bc7d0538699de07df1.png)

 ![2023-09-14 07.17.53 mautic.devced.com 47a89a1c476d](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/548f1c85ff2bfe5375f5ee41da67e9dbad0f2f2d.png)

Thanks,  
Hal