# Avatar: Cannot edit and 404

**URL:** <https://forum.mautic.org/t/avatar-cannot-edit-and-404/5791>\
**Category:** Product Support\
**Created:** [February 16, 2016, 3:23am UTC](https://forum.mautic.org/t/avatar-cannot-edit-and-404/5791 "2016-02-16T03:23:39Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![jd987](https://avatars.discourse-cdn.com/v4/letter/j/74df32/32.png) [@jd987](https://forum.mautic.org/u/jd987)\
**Post date:** [February 16, 2016, 3:23am UTC](https://forum.mautic.org/t/avatar-cannot-edit-and-404/5791/1 "2016-02-16T03:23:39Z")

</div>

Just installed Mautic 1.2.4.  
  
  
  
The URL for the initial avatar for the admin user (and any other user) is [http://i2.wp.com/{MY\_SITE\_URL}/media/images/avatar.png](http://i2.wp.com/%7BMY_SITE_URL%7D/media/images/avatar.png) and obviously gives a 404.  
  
  
  
Also I am unable to edit the avatar from the Account Details page. The image is not linkable.  
  
  
  
Please advise.  
  
Thanks

---

<div class="post-metadata">

**Author:** ![bangdv3](https://avatars.discourse-cdn.com/v4/letter/b/ee59a6/32.png) [@bangdv3](https://forum.mautic.org/u/bangdv3)\
**Post date:** [July 12, 2016, 2:02am UTC](https://forum.mautic.org/t/avatar-cannot-edit-and-404/5791/2 "2016-07-12T02:02:53Z")

</div>

The same problem with v2.0.0. Default avatar to [http://i2.wp.com/{MY\_SITE\_URL}/media/images/avatar.png](http://i2.wp.com/%7BMY_SITE_URL%7D/media/images/avatar.png) crash.  
Default path should be http://{MY\_SITE\_URL}/media/images/avatar.png

Anyone give a hint to fix this ?

---

<div class="post-metadata">

**Author:** ![jd987](https://avatars.discourse-cdn.com/v4/letter/j/74df32/32.png) [@jd987](https://forum.mautic.org/u/jd987)\
**Post date:** [February 16, 2016, 3:23am UTC](https://forum.mautic.org/t/avatar-cannot-edit-and-404/5791/3 "2016-02-16T03:23:39Z")

</div>

Just installed Mautic 1.2.4.

The URL for the initial avatar for the admin user (and any other user) is [http://i2.wp.com/{MY\_SITE\_URL}/media/images/avatar.png](http://i2.wp.com/%7BMY_SITE_URL%7D/media/images/avatar.png) and obviously gives a 404.

Also I am unable to edit the avatar from the Account Details page. The image is not linkable.

Please advise.  
Thanks

---

<div class="post-metadata">

**Author:** ![ronald\_d](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ronald_d/32/510_2.png) [@ronald\_d](https://forum.mautic.org/u/ronald_d)\
**Post date:** [February 13, 2017, 8:44pm UTC](https://forum.mautic.org/t/avatar-cannot-edit-and-404/5791/4 "2017-02-13T20:44:38Z")

</div>

Hi,

Try to go to your mautic configurations settings. Check your Site URL under General Settings. Make sure your url is like [http://your.domainname.com](http://your.domainname.com) or [https://your.domain.com](https://your.domain.com)

It worked form me.

---

<div class="post-metadata">

**Author:** ![Janus](https://avatars.discourse-cdn.com/v4/letter/j/c2a13f/32.png) [@Janus](https://forum.mautic.org/u/Janus)\
**Post date:** [February 27, 2017, 2:29am UTC](https://forum.mautic.org/t/avatar-cannot-edit-and-404/5791/5 "2017-02-27T02:29:32Z")

</div>

I had the exact same problem and just did was @ronald_d suggested (which is remove the /index.php from the site URL).

So the default of Site URL under General Settings of Configuration was:

```auto
http://domain.com/index.php
```

and now it’s:

```auto
http://domain.com
```

I’ll post this solution on git and stackoverflow  
[https://github.com/mautic/mautic/issues/3382](http://example.com)  
[http://stackoverflow.com/questions/38336645/issue-with-wrong-tracking-urls-in-mautic/42379129#42379129](http://example.com)

---

<div class="post-metadata">

**Author:** ![cespimpress](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/cespimpress/32/5777_2.png) [@cespimpress](https://forum.mautic.org/u/cespimpress)\
**Post date:** [May 3, 2024, 4:05am UTC](https://forum.mautic.org/t/avatar-cannot-edit-and-404/5791/6 "2024-05-03T04:05:21Z")

</div>

I am attaching a small pdf tutorial, How to solve a problem with the profile avatar in Mautic, share it in the community of other forums to help more people.

> **[steps-for-avatar-mautic.pdf](https://cesp.link/steps-for-avatar-mautic.pdf)**
>
> 165.31 KB