# avatar.png is broken

**URL:** <https://forum.mautic.org/t/avatar-png-is-broken/6745>\
**Category:** Product Support\
**Created:** [December 5, 2016, 12:28am UTC](https://forum.mautic.org/t/avatar-png-is-broken/6745 "2016-12-05T00:28:33Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![ronald\_d](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ronald_d/32/510_2.png) [@ronald\_d](https://forum.mautic.org/u/ronald_d)\
**Post date:** [December 5, 2016, 12:28am UTC](https://forum.mautic.org/t/avatar-png-is-broken/6745/1 "2016-12-05T00:28:33Z")

</div>

Hi ,  
  
  
  
I’m new to mautic. I just installed a new Mautic installation on my server (mautic version 2.3.0). But the avatar images for the users are broken. When I try to open the image URL i get: [http://i2.wp.com/[mywebsite]/](http://i2.wp.com/%5Bmywebsite%5D/)[my mautic dir]/media/images/avatar.png  
  
  
  
Any advice to get this working???  
  
  
  
Kind regards,  
  
Ronald

---

<div class="post-metadata">

**Author:** ![ronald\_d](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ronald_d/32/510_2.png) [@ronald\_d](https://forum.mautic.org/u/ronald_d)\
**Post date:** [December 5, 2016, 12:28am UTC](https://forum.mautic.org/t/avatar-png-is-broken/6745/2 "2016-12-05T00:28:33Z")

</div>

Hi ,

I’m new to mautic. I just installed a new Mautic installation on my server (mautic version 2.3.0). But the avatar images for the users are broken. When I try to open the image URL i get: [http://i2.wp.com/[mywebsite]/](http://i2.wp.com/%5Bmywebsite%5D/)[my mautic dir]/media/images/avatar.png

Any advice to get this working???

Kind regards,  
Ronald

---

<div class="post-metadata">

**Author:** ![ronald\_d](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ronald_d/32/510_2.png) [@ronald\_d](https://forum.mautic.org/u/ronald_d)\
**Post date:** [February 13, 2017, 8:45pm UTC](https://forum.mautic.org/t/avatar-png-is-broken/6745/3 "2017-02-13T20:45:28Z")

</div>

For te record:

Try to go to your mautic configurations settings. Check your Site URL under General Settings. Make sure your url is like [http://your.domainname.com](http://your.domainname.com) or [https://your.domain.com](https://your.domain.com)

It worked form me.

---

<div class="post-metadata">

**Author:** ![abdel75](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@abdel75](https://forum.mautic.org/u/abdel75)\
**Post date:** [February 23, 2017, 8:01am UTC](https://forum.mautic.org/t/avatar-png-is-broken/6745/4 "2017-02-23T08:01:42Z")

</div>

@ronald_d

thanks for this clarification, I had this issue with the latest updated version of Mautic, now images are displayed (gravatar, templates…)