# AWS SES error, while sending mail from mautic via aws-ses api **URL:** \ **Category:** Product Support\ **Created:** [February 28, 2024, 12:32pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089 "2024-02-28T12:32:28Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![autonomy](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@autonomy](https://forum.mautic.org/u/autonomy)\ **Post date:** [February 28, 2024, 12:32pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/1 "2024-02-28T12:32:28Z")
**Your software** My Mautic version is: 4 My PHP version is: 8.0.30 My Database type and version is: 10.11.7-MariaDB-cll-lve I have installed Mautic and everything seems to be in other, but when I am running a campaign, the e-mail is not being sent due to a verification issue on Amazon SES. [2024-02-28 12:01:04] mautic.ERROR: SES API Error: Email address is not verified. The following identities failed the check in region AP-SOUTH-1: [unamanuel@fadacademy.com](mailto:unamanuel@fadacademy.com) {“hostname”:“in-mum-web1000.main-hosting.eu”,“pid”:2849489} **Your problem** My problem is: The [contact@gmail.com](mailto:contact@gmail.com) is a person that subscribed into a form and it is the person I am trying to send an email “TO”, it is not the e-mail on the “FROM”. Does not make sense it to be verified as an e-mail or domain in Amazon SES. My domain and e-mails which are on the “FROM” field are verified on Amazon SES. I am using Amazon SES API in Mautic These errors are showing in the log: Steps I have tried to fix the problem: 1-) If I sign up the form with a verified e-mail the e-mail is sent, since it is verified. 2-) Switch to Amazon SES SMTP and got the erro "Expected response code 250 but got code “554”, with message “554 Message rejected: Email address is not verified.” ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [February 28, 2024, 2:35pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/2 "2024-02-28T14:35:02Z")
Hi, make sure you are using the right region. ---
**Author:** ![autonomy](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@autonomy](https://forum.mautic.org/u/autonomy)\ **Post date:** [February 28, 2024, 6:36pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/3 "2024-02-28T18:36:49Z")
Hi Joeyk, Thank you for reverting to my query, appreciate it. I checked the region multiple times and I am using the same region for SES and mautic email configuration as well. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [February 28, 2024, 7:13pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/4 "2024-02-28T19:13:33Z")
Can you please try to send again and copy the error here (anonimoze your email address if shown in the error) ---
**Author:** ![autonomy](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@autonomy](https://forum.mautic.org/u/autonomy)\ **Post date:** [February 29, 2024, 3:12am UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/5 "2024-02-29T03:12:29Z")
Hi joeyk, I tried and got this error [2024-02-29 12:10:43] mautic.ERROR: SES API Error: Email address is not verified. The following identities failed the check in region AP-SOUTH-1: #######@gmail.com {“hostname”:“in-mum-web1000.main-hosting.eu”,“pid”:2627034} ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [February 29, 2024, 1:07pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/6 "2024-02-29T13:07:36Z")
Well, then that is what it is 🙂 You need to verify your sending email adderss., Can you send the screenshot like this? ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/312c496aab28cfd308191f23369ea11191ad6726.png) BTW - I don’t think you should send from a gmail. ---
**Author:** ![autonomy](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@autonomy](https://forum.mautic.org/u/autonomy)\ **Post date:** [February 29, 2024, 6:54pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/7 "2024-02-29T18:54:00Z")
![Screenshot_7](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/29e836596068574362d303f787a1cdcb1feebb67.png) I am sending emails from same verified mail, and strangely it’s asking To: email as unverified, it doesn’t makes sense, I mean how can I verify someone else’s mail or the very mail id i am sending communication to, how could i verify To emails ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [February 29, 2024, 6:55pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/8 "2024-02-29T18:55:39Z")
I think you mixing up something in your settings. Sender with Recipient ---
**Author:** ![autonomy](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@autonomy](https://forum.mautic.org/u/autonomy)\ **Post date:** [February 29, 2024, 6:57pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/9 "2024-02-29T18:57:16Z")
Yeah, could be. I tried checking this many times, but unable to find so. one of my friend said it’s because of SES sandbox limit ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [February 29, 2024, 6:57pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/10 "2024-02-29T18:57:20Z")
Are you still in Sandbox??? That’s the reason. Apply to be switched into production. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [February 29, 2024, 6:57pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/11 "2024-02-29T18:57:55Z")
Lol. that is the right question/answer 🙂 Always go back to the roots. ---
**Author:** ![autonomy](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@autonomy](https://forum.mautic.org/u/autonomy)\ **Post date:** [February 29, 2024, 6:58pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/12 "2024-02-29T18:58:07Z")
Yes , raised the request to provide production access, my application still under review ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [February 29, 2024, 6:58pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/13 "2024-02-29T18:58:48Z")
Okay, that answers it. ---
**Author:** ![autonomy](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@autonomy](https://forum.mautic.org/u/autonomy)\ **Post date:** [February 29, 2024, 7:00pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/14 "2024-02-29T19:00:00Z")
Okay then, let’s wait for my application to be accepted, to see if this resolves the issue, I’ll mark this as solution then ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [March 2, 2024, 7:00am UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089/15 "2024-03-02T07:00:21Z")
This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.