# AWS SES Smtp - Campaign email sending not working **URL:** \ **Category:** Product Support\ **Tags:** mautic-3\ **Created:** [September 29, 2021, 1:03pm UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063 "2021-09-29T13:03:04Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![ilseb](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ilseb/32/2346_2.png) [@ilseb](https://forum.mautic.org/u/ilseb)\ **Post date:** [September 29, 2021, 1:03pm UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/1 "2021-09-29T13:03:04Z")
**Your software** My Mautic version is: v3.3.4 My PHP version is: 7.3.27 My Database type and version is: MySql not sure about the version **Your problem** My problem is: I cannot get AWS SES SMTP campaign email to work. the following tasks has been completed: 1. Email configured successfully: (smtp with send immediately) 2. Success: Email direct to user from contact list 3. Success: Test segment email 4. Success: Segment email (im still in SES sandbox but for testing purposes verified my test emails to make sure the process works) 5. Fail: Campaign email Campaign details: - Campaign created: 1. complete website form: contact successfully added 2. update contact points: succesfully update contact points because they filled in the form 3. send demo request email: no email sent; no error on system info observed The following was also checked: - domain is verified on SES - email template sent sample - watched joeyK’s how email works ; read multiple threads and the user manual with no luck yet Please can someone point me in a direction to troubleshoot? thanks alot ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 29, 2021, 4:03pm UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/2 "2021-09-29T16:03:17Z")
When you pull up the contact who supposed to get the email - do you see the email sent to him in the events log? Looks like this: ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/920caa72153ba2540cf60e0660bc9d6e3924bf81.png) Also - does the person in the campaign also have the sendbox approved email? ---
**Author:** ![ilseb](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ilseb/32/2346_2.png) [@ilseb](https://forum.mautic.org/u/ilseb)\ **Post date:** [September 29, 2021, 4:46pm UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/3 "2021-09-29T16:46:59Z")
1. No email sent shows in the event log 2. yes, the person has a “verified email” address in SES sandbox ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 29, 2021, 4:50pm UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/4 "2021-09-29T16:50:11Z")
You need to figure out why the email not considered for sending. - Are the campaign actions stuck before the email step? - Was the email step added after the contact already went through the campaign? - Is the email not published? - Has the person unsubscribed? - Has the person bounced? - Has the person left the campaign before the step, is he a member of the campaign still? ---
**Author:** ![ilseb](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ilseb/32/2346_2.png) [@ilseb](https://forum.mautic.org/u/ilseb)\ **Post date:** [September 29, 2021, 5:11pm UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/5 "2021-09-29T17:11:10Z")
- Are the campaign actions stuck before the email step? **- events before email all work** \* - Was the email step added after the contact already went through the campaign? **no, campaign was created, and contact only added post campaign creation - im new with the platform and its my first campaign im creating** - Is the email not published? **email is published, as well as start & end date set and within range** - Has the person unsubscribed? **no, the email used for testing is my own gmail account - i have not yet got to the process of setting up unsubscribe and tracking url on the email** - Has the person bounced? **im not sure, i dont think so as this is not something i have setup yet. looking at the SES dashboard i dont see any bounces, it shows "healthy"** - Has the person left the campaign before the step, is he a member of the campaign still? **still a member yes** To add, it does show pending tasks here which im not 100% sure why - as the " RequestForDemoEmail" is where im not seeing the email being sent currently and where its getting stuck ![Screenshot 2021-09-29 at 19.10.10](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1933c495d32c8dd4cde5e738de167e3644bb5bff.png) ---
**Author:** ![ilseb](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ilseb/32/2346_2.png) [@ilseb](https://forum.mautic.org/u/ilseb)\ **Post date:** [September 29, 2021, 6:15pm UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/6 "2021-09-29T18:15:56Z")
here is my cronjobs too: ![Screenshot 2021-09-29 at 20.15.23](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/cb6107e6ed662f43da74feaf34a5ff0bb7081306.png) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 30, 2021, 4:57am UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/7 "2021-09-30T04:57:48Z")
It seems, that none of these actions are executed. Do you have a decision at the beginning? Thx ---
**Author:** ![ilseb](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ilseb/32/2346_2.png) [@ilseb](https://forum.mautic.org/u/ilseb)\ **Post date:** [September 30, 2021, 5:10am UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/8 "2021-09-30T05:10:38Z")
HI, thanks so much for working with me through this one. No, i dont have a decision at the beginning, here is is a screenie of the flow: it starts with a form, then sends a mail . ![Screenshot 2021-09-30 at 07.05.27](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/3fc01860aea006c13d73ab0372fd4f7294504a06.png) i created a further test campaign, with the same result: simple form, then email: - created the form - selected form as first campaign item - send email to contact (nothing happens) heres some screenshots of it: ![Screenshot 2021-09-30 at 07.09.11](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/99a3f08b51f61b7ebba090c1a977f02d688c27da.png) ![Screenshot 2021-09-30 at 07.08.51](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/29aed474c6797b04d2b020f53b1dfa62dbf54980.png) ![Screenshot 2021-09-30 at 07.08.38](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1d596261fd9281f4639524081ea2630208a1121a.png) ---
**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\ **Post date:** [September 30, 2021, 6:39pm UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/9 "2021-09-30T18:39:06Z")
@ilseb look in your-mautic-install/var/spool and see if there are any emails in your spool. If so use the **swiftmailer:spool:send** command via CLI or a cron ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [October 1, 2021, 4:46am UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/10 "2021-10-01T04:46:38Z")
In fact the best would be if you could run each of your cron commands by ssh, and see if some oone them fail. Remove the ending (dev/null) ---
**Author:** ![ilseb](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ilseb/32/2346_2.png) [@ilseb](https://forum.mautic.org/u/ilseb)\ **Post date:** [October 6, 2021, 7:28am UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/11 "2021-10-06T07:28:19Z")
thanks Joey for the help. i managed to resolve by figuring out my path to console file was in the incorrect folder. ---
**Author:** ![ilseb](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ilseb/32/2346_2.png) [@ilseb](https://forum.mautic.org/u/ilseb)\ **Post date:** [October 6, 2021, 7:29am UTC](https://forum.mautic.org/t/aws-ses-smtp-campaign-email-sending-not-working/21063/12 "2021-10-06T07:29:06Z")
thanks for the feedback EJL. our emails are setup for “send immediately”. the suggested solution did not resolve.