# Beginners Mistake? Campaigns does not start; Test-Emails working; Please help **URL:** \ **Category:** Product Support\ **Created:** [March 3, 2021, 12:12pm UTC](https://forum.mautic.org/t/beginners-mistake-campaigns-does-not-start-test-emails-working-please-help/18417 "2021-03-03T12:12:56Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![woem](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/woem/32/3816_2.png) [@woem](https://forum.mautic.org/u/woem)\ **Post date:** [March 3, 2021, 12:12pm UTC](https://forum.mautic.org/t/beginners-mistake-campaigns-does-not-start-test-emails-working-please-help/18417/1 "2021-03-03T12:12:56Z")
My Mautic version is: v3.2.5 My PHP version is: 7.4.15 My campaigns doesn’t work - from the beginning. These errors are showing in the log: no errors Steps I have tried to fix the problem: trying different campaign setup. Sent Test Emails. (Test Emails are working) Details: If I create a new form (only with email Adress field) and choose “actions: send mails” my form entry fires a new email → that’s fine (but just a test). If I change the action in the form to “add to list / segment (my pending list)” and want to start my double-opt-in-campaign, nothing happens. Tried to built 3 different campaign setups, based on different best practices on the web (Mautic and [Hartmut.io](http://Hartmut.io) ([Eine Mautic Double-Opt-In Kampagne ganz einfach erstellen](https://hartmut.io/mautic-double-opt-in/)) → no emails, no actions. Please see also screenshots. **Any Idea where I can begin to check?** THANK YOU a lot! Best regards Wolf ![Bildschirmfoto 2021-03-03 um 13.05.52](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/899ffa34165c9219ad3aee07213a928acf321848.jpeg) ![Bildschirmfoto 2021-03-03 um 13.06.06](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/2ac7e2b86dc1a2437467988803acea51d79b0f73.png) ![Bildschirmfoto 2021-03-03 um 13.06.36](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/11487ad0899d98658ffa9f1502f61cad8cf1a18e.jpeg) ![Bildschirmfoto 2021-03-03 um 13.07.19](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/7140948af6877bf154592abe1c0fb4c9bab658d5.jpeg) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 3, 2021, 8:27pm UTC](https://forum.mautic.org/t/beginners-mistake-campaigns-does-not-start-test-emails-working-please-help/18417/2 "2021-03-03T20:27:13Z")
Hi, Couple of questions: 1. Are your contacts in the campaign at all? 2. Where does your campaign stuck? can you share the campaign actions and decisions? Thx Joey ---
**Author:** ![woem](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/woem/32/3816_2.png) [@woem](https://forum.mautic.org/u/woem)\ **Post date:** [March 4, 2021, 9:09am UTC](https://forum.mautic.org/t/beginners-mistake-campaigns-does-not-start-test-emails-working-please-help/18417/3 "2021-03-04T09:09:26Z")
Hello Joeyk, thank you for your help. 1. Where can I see if contacts in the campaign? See the screenshots attached (here I see no contacts). 2. I shared screenshots with you. There are no contacts in. Don need more details? Thank You and best regards Wolfgang ![Bildschirmfoto 2021-03-04 um 09.58.53](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/8076d0c7439c849442d51207d10003d0866e9a57.jpeg) ![Bildschirmfoto 2021-03-03 um 13.05.52](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/665137e6bc9aaa86ccad8de77beee9b4a966551f.jpeg) ![Bildschirmfoto 2021-03-04 um 10.08.31](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/93096333a54025537c99f0c708ae91939a035d8c.png) ![Bildschirmfoto 2021-03-04 um 10.08.39](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/490c09397dc889508cfd2b60c466f0a9f2744f0d.jpeg) ![Bildschirmfoto 2021-03-04 um 10.08.45](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/d82d14a16491ec9ca882ae8b3abbe9ee1f41d668.png) ---
**Author:** ![woem](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/woem/32/3816_2.png) [@woem](https://forum.mautic.org/u/woem)\ **Post date:** [March 4, 2021, 11:41am UTC](https://forum.mautic.org/t/beginners-mistake-campaigns-does-not-start-test-emails-working-please-help/18417/4 "2021-03-04T11:41:48Z")
I saw: We have to go through the setup steps again. THX ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 5, 2021, 4:12pm UTC](https://forum.mautic.org/t/beginners-mistake-campaigns-does-not-start-test-emails-working-please-help/18417/5 "2021-03-05T16:12:16Z")
Actually I have a blogpost about why Campaigns fail, feel free to check it out. Here I think you might have a cron issue. “Hat gültige Email Adresse” - will not do a proper verification for you, since it’s just an MX record test. At the same time it will pull your campaign back by 1 cron cycle, so if your cron launches every 5 min, your contact will get the verification email after 12 minutes apprx. See my blogpost here: > **[Troubleshoot Mautic Campaigns: Fix Membership and Pending Actions – Joey Keller](https://joeykeller.com/troubleshoot-mautic-campaigns-fix-membership-and-pending-actions/)** ---
**Author:** ![woem](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/woem/32/3816_2.png) [@woem](https://forum.mautic.org/u/woem)\ **Post date:** [March 7, 2021, 7:08pm UTC](https://forum.mautic.org/t/beginners-mistake-campaigns-does-not-start-test-emails-working-please-help/18417/6 "2021-03-07T19:08:30Z")
Thank You @joeyk. Very good post! I think, we get stuck here: “Segments are fine, contacts can re-enter the campaign but the campaign steps are still not triggered for my contacts. Why?” We use campaign forms and the contacts entering the campaign, then: nothing happens (screenshot). Then: We have to fix our cron jobs, right? Best regards Wolf ![Bildschirmfoto 2021-03-07 um 20.07.52](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/fdf90cc05b5e49185c5d2b939789687eb3a50305.jpeg)