# Blank Page on installer

**URL:** <https://forum.mautic.org/t/blank-page-on-installer/1437>\
**Category:** Product Support\
**Created:** [July 21, 2015, 7:53pm UTC](https://forum.mautic.org/t/blank-page-on-installer/1437 "2015-07-21T19:53:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JoeJoomla](https://avatars.discourse-cdn.com/v4/letter/j/5f9b8f/32.png) [@JoeJoomla](https://forum.mautic.org/u/JoeJoomla)\
**Post date:** [July 21, 2015, 7:53pm UTC](https://forum.mautic.org/t/blank-page-on-installer/1437/1 "2015-07-21T19:53:42Z")

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Hi there,  
  
  
  
I have a blank page on the installer page.  
  
  
  
The error log says “(13)Permission denied: /home/mautic/public\_html/.htaccess pcfg\_openfile: unable to check htaccess file, ensure it is readable”  
  
  
  
.htaccess permissions is 644  
  
  
  
Can someone help troubleshoot this with me?  
  
  
  
Thanks,  
  
  
  
Je

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<div class="post-metadata">

**Author:** ![JoeJoomla](https://avatars.discourse-cdn.com/v4/letter/j/5f9b8f/32.png) [@JoeJoomla](https://forum.mautic.org/u/JoeJoomla)\
**Post date:** [July 21, 2015, 9:01pm UTC](https://forum.mautic.org/t/blank-page-on-installer/1437/2 "2015-07-21T21:01:16Z")

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Without the help of alanhartless I never would have solved this issue. Thank you Alan.

Here’s what went down:

At first I was looking at the wrong log files for the error.

Alan pointed out that since I am using a cpanel host the fatal errors are recorded in an error\_log in the root folder.

The error we discovered was:

“PHP Fatal error: Class ‘PDO’ not found in /home/mautic/public\_html/vendor/doctrine/dbal/lib/Doctrine/DBAL/DriverManager.php on line 155”

This required the PDO extension to be installed on the server. Fortunately I had the ability to do this myself. You might need your web hosting company to do this for you.

I installed PDO for mysql. After that I got the installer screen and was off to the races.

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<div class="post-metadata">

**Author:** ![JoeJoomla](https://avatars.discourse-cdn.com/v4/letter/j/5f9b8f/32.png) [@JoeJoomla](https://forum.mautic.org/u/JoeJoomla)\
**Post date:** [July 21, 2015, 7:53pm UTC](https://forum.mautic.org/t/blank-page-on-installer/1437/3 "2015-07-21T19:53:42Z")

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Hi there,

I have a blank page on the installer page.

The error log says “(13)Permission denied: /home/mautic/public\_html/.htaccess pcfg\_openfile: unable to check htaccess file, ensure it is readable”

.htaccess permissions is 644

Can someone help troubleshoot this with me?

Thanks,

Je

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<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:59pm UTC](https://forum.mautic.org/t/blank-page-on-installer/1437/4 "2020-02-02T22:59:09Z")

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