# Blank Screen on install

**URL:** https://forum.mautic.org/t/blank-screen-on-install/2012
**Category:** Product Support
**Created:** [June 30, 2015, 11:12am UTC](https://forum.mautic.org/t/blank-screen-on-install/2012 "2015-06-30T11:12:56Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![paladinodeimari](https://avatars.discourse-cdn.com/v4/letter/p/839c29/32.png) [@paladinodeimari](https://forum.mautic.org/u/paladinodeimari)
#### Post date: [June 30, 2015, 11:12am UTC](https://forum.mautic.org/t/blank-screen-on-install/2012/1 "2015-06-30T11:12:56Z")

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Hi, I have downloaded a copy of Mautic from [https://www.mautic.org/download](https://www.mautic.org/download)  
  
and I’m trying to install it on a shared hosting with CPanel.

Code:

PHP Version 5.4.42 MySql 5.6.23

  
I created

Code:

/mautic/app/logs

and

Code:

/mautic/app/chache/prod

and I made them writeble.  
  
When I browse to http://www.servizimultimediali.net/mautic/installer I get a blank screen without any output.  
  
In CPanel, under Error Log I find no problem.  
  
I placed

Code:

error\_reporting(-1)

,

Code:

display\_error("1")

in

Code:

/mautic/index.php

but I get no output.  
  
Any ideas?  
Thanks

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<div class="post-metadata">

### Author: ![paladinodeimari](https://avatars.discourse-cdn.com/v4/letter/p/839c29/32.png) [@paladinodeimari](https://forum.mautic.org/u/paladinodeimari)
#### Post date: [June 30, 2015, 11:12am UTC](https://forum.mautic.org/t/blank-screen-on-install/2012/2 "2015-06-30T11:12:56Z")

</div>

Hi, I have downloaded a copy of Mautic from [https://www.mautic.org/download](https://www.mautic.org/download)  
and I’m trying to install it on a shared hosting with CPanel.

`PHP Version 5.4.42
MySql 5.6.23`

I created `/mautic/app/logs` and `/mautic/app/chache/prod` and I made them writeble.

When I browse to [http://www.servizimultimediali.net/mautic/installer](http://www.servizimultimediali.net/mautic/installer) I get a blank screen without any output.

In CPanel, under Error Log I find no problem.

I placed `error_reporting(-1)`, `display_error("1")` in `/mautic/index.php` but I get no output.

Any ideas?  
Thanks

---

<div class="post-metadata">

### Author: ![paladinodeimari](https://avatars.discourse-cdn.com/v4/letter/p/839c29/32.png) [@paladinodeimari](https://forum.mautic.org/u/paladinodeimari)
#### Post date: [July 6, 2015, 5:53am UTC](https://forum.mautic.org/t/blank-screen-on-install/2012/3 "2015-07-06T05:53:57Z")

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Is there a way to debug Mautic install?

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### Author: ![chad.windnagle](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [July 6, 2015, 1:57pm UTC](https://forum.mautic.org/t/blank-screen-on-install/2012/4 "2015-07-06T13:57:46Z")

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Hi paladinodeimari,

My first guess is that the error log can’t even be written properly you might be running out of php memory. Try option #2 and #3 from this list:

[http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/](http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/)

The php.ini or the .htaccess. Also you might try creating a simple phpinfo script to see what the current memory limit is.

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### Author: ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [February 2, 2020, 10:59pm UTC](https://forum.mautic.org/t/blank-screen-on-install/2012/5 "2020-02-02T22:59:25Z")

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