# Bluehost - Monitored Inbox Settings **URL:** \ **Category:** Product Support\ **Created:** [April 10, 2017, 1:28am UTC](https://forum.mautic.org/t/bluehost-monitored-inbox-settings/8148 "2017-04-10T01:28:08Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![qbitsolutions](https://avatars.discourse-cdn.com/v4/letter/q/a9adbd/32.png) [@qbitsolutions](https://forum.mautic.org/u/qbitsolutions)\ **Post date:** [April 10, 2017, 1:28am UTC](https://forum.mautic.org/t/bluehost-monitored-inbox-settings/8148/1 "2017-04-10T01:28:08Z")
Hello, I am trying to set-up my Mautic installation in Bluehost shared hosting, particularly Mautic’s Configuration-\>Email Settings-\>Monitored Inbox Settings. Below is my **monitored\_email** details from **app/config/local.php** Code: 'monitored\_email' =\> array( "general" =\> array( "address" =\> "sample@mydomain.net", // Not actual email address "host" =\> "box1234.bluehost.com", // Not actual Bluehost box "port" =\> "993", "encryption" =\> "/ssl/novalidate-cert", "user" =\> "sample@mydomain.net", // Same with "address" "password" =\> "\*\*\*\*hidden passphrase\*\*\*\*" ), "EmailBundle\_bounces" =\> array( "address" =\> "", "host" =\> "", "port" =\> "993", "encryption" =\> "/ssl/novalidate-cert", "user" =\> "", "password" =\> "", "override\_settings" =\> "", "folder" =\> "Trash", "ssl" =\> "1" ), "EmailBundle\_unsubscribes" =\> array( "address" =\> "", "host" =\> "", "port" =\> "993", "encryption" =\> "/ssl/novalidate-cert", "user" =\> "", "password" =\> "", "override\_settings" =\> "", "folder" =\> "", "ssl" =\> "1" ) ), With these settings, I am getting an error message upon Cron job execution of " **app/console mautic:email:fetch**", "**Error communicating with the IMAP server: [CLOSED] IMAP connection broken (server response)**" When I remove "user" in "general", as mentioned [here](https://www.mautic.org/community/index.php/5398-monitored-inbox-settings-test-error-communicating-with-the-imap/0): Code: 'monitored\_email' =\> array( "general" =\> array( "address" =\> "sample@mydomain.net", // Not actual email address "host" =\> "box1234.bluehost.com", // Not actual Bluehost box "port" =\> "993", "encryption" =\> "/ssl/novalidate-cert", "user" =\> "", // Removed user email address I get " **No mailboxes are configured.**." Any help would be appreciated. ---
**Author:** ![qbitsolutions](https://avatars.discourse-cdn.com/v4/letter/q/a9adbd/32.png) [@qbitsolutions](https://forum.mautic.org/u/qbitsolutions)\ **Post date:** [April 10, 2017, 1:28am UTC](https://forum.mautic.org/t/bluehost-monitored-inbox-settings/8148/2 "2017-04-10T01:28:08Z")
Hello, I am trying to set-up my Mautic installation in Bluehost shared hosting, particularly Mautic’s Configuration-\>Email Settings-\>Monitored Inbox Settings. Below is my monitored\_email details from app/config/local.php ```auto 'monitored_email' => array( "general" => array( "address" => "sample@mydomain.net", // Not actual email address "host" => "box1234.bluehost.com", // Not actual Bluehost box "port" => "993", "encryption" => "/ssl/novalidate-cert", "user" => "sample@mydomain.net", // Same with "address" "password" => " ****hidden passphrase****" ), "EmailBundle_bounces" => array( "address" => "", "host" => "", "port" => "993", "encryption" => "/ssl/novalidate-cert", "user" => "", "password" => "", "override_settings" => "", "folder" => "Trash", "ssl" => "1" ), "EmailBundle_unsubscribes" => array( "address" => "", "host" => "", "port" => "993", "encryption" => "/ssl/novalidate-cert", "user" => "", "password" => "", "override_settings" => "", "folder" => "", "ssl" => "1" ) ), ``` With these settings, I am getting an error message upon Cron job execution of “app/console mautic:email:fetch”, “Error communicating with the IMAP server: [CLOSED] IMAP connection broken (server response)” When I remove “user” in “general”, as mentioned [here](https://www.mautic.org/community/index.php/5398-monitored-inbox-settings-test-error-communicating-with-the-imap/0): ```auto 'monitored_email' => array( "general" => array( "address" => "sample@mydomain.net", // Not actual email address "host" => "box1234.bluehost.com", // Not actual Bluehost box "port" => "993", "encryption" => "/ssl/novalidate-cert", "user" => "", // Removed user email address ``` I get “No mailboxes are configured..” Any help would be appreciated. ---
**Author:** ![abb](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@abb](https://forum.mautic.org/u/abb)\ **Post date:** [April 10, 2017, 4:43am UTC](https://forum.mautic.org/t/bluehost-monitored-inbox-settings/8148/3 "2017-04-10T04:43:40Z")
@qbitsolutions I’ve got 2 threads that can really help you out: [https://www.mautic.org/community/index.php/7236-any-mautic-version-that-doesn-t-end-with-9-is-not-fit-for-use-i](https://www.mautic.org/community/index.php/7236-any-mautic-version-that-doesn-t-end-with-9-is-not-fit-for-use-i) [https://www.mautic.org/community/index.php/6869-goodbye-mautic-huge-discrepancy-terribly-inaccurate-page-hit-tr](https://www.mautic.org/community/index.php/6869-goodbye-mautic-huge-discrepancy-terribly-inaccurate-page-hit-tr) And while that isn’t the kind of help you were originally expecting, those threads will definitely help you save A LOT OF (WASTED) TIME! ---
**Author:** ![qbitsolutions](https://avatars.discourse-cdn.com/v4/letter/q/a9adbd/32.png) [@qbitsolutions](https://forum.mautic.org/u/qbitsolutions)\ **Post date:** [April 12, 2017, 9:33pm UTC](https://forum.mautic.org/t/bluehost-monitored-inbox-settings/8148/4 "2017-04-12T21:33:50Z")
[quote=22065:@MxyzptlkFishStix]Ignore the troll above. Bluehost blocks outgoing SMTP for shared accounts. Either find a new host or upgrade to their dedicated IP address option. [https://my.bluehost.com/cgi/help/405#access[/quote]](https://my.bluehost.com/cgi/help/405#access%5B/quote%5D) That’s too bad. Anyway, thanks for the response.