# Bounce Email via SNS email & API Dosent seems to work , any help is appreciated

**URL:** <https://forum.mautic.org/t/bounce-email-via-sns-email-api-dosent-seems-to-work-any-help-is-appreciated/18353>\
**Category:** Product Support\
**Created:** [February 27, 2021, 4:18pm UTC](https://forum.mautic.org/t/bounce-email-via-sns-email-api-dosent-seems-to-work-any-help-is-appreciated/18353 "2021-02-27T16:18:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sweetraskels](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sweetraskels/32/4577_2.png) [@sweetraskels](https://forum.mautic.org/u/sweetraskels)\
**Post date:** [February 27, 2021, 4:18pm UTC](https://forum.mautic.org/t/bounce-email-via-sns-email-api-dosent-seems-to-work-any-help-is-appreciated/18353/1 "2021-02-27T16:18:37Z")

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**Your software**  
My Mautic version is:3.3.0  
My PHP version is: 7.4.14

**Your problem**  
My problem is: Bounce emails via SES and SNS , cant get it make it work

So am using SES for blasting out the emails.  
Have created SNS for bounce email, Created subscription for both email and https.  
Email: subscription confirmed  
Https: [https://domainname/mailer/amazon/callback](https://domainname/mailer/amazon/callback)  
cant confirm it , it sent waiting for confirmation and no errors on cloud watch and cant confim it.

when the email gets bounced , the email SNS is sending the bounce email to the same email am sending thro. I have rule to move it bounces folder. which i have configured on the bounce settings on the Mautic. Tested the configuration. The mails are getting read by the system on the folder. but the bounced email contacts and not getting marked as bouced or do not email or anythignin the mautic.  
How to make the bounce work either ways?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [February 28, 2021, 5:20pm UTC](https://forum.mautic.org/t/bounce-email-via-sns-email-api-dosent-seems-to-work-any-help-is-appreciated/18353/2 "2021-02-28T17:20:54Z")

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Hey,  
Are you using API or SMTP to connect?  
Maybe this helps:

> [@3.1.0: SES API working but not SNS (404 /worker/amazon/callback)](https://forum.mautic.org/t/3-1-0-ses-api-working-but-not-sns-404-worker-amazon-callback/15832/6):
>
> When you use the SES API you should use this endpoint mailer/amazon\_api/callback

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<div class="post-metadata">

**Author:** ![sweetraskels](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sweetraskels/32/4577_2.png) [@sweetraskels](https://forum.mautic.org/u/sweetraskels)\
**Post date:** [February 28, 2021, 6:04pm UTC](https://forum.mautic.org/t/bounce-email-via-sns-email-api-dosent-seems-to-work-any-help-is-appreciated/18353/3 "2021-02-28T18:04:19Z")

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am using Other SMTP smtp and configured SES to send out the email.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/7483da40416abeb69945275cc9a33ce60a1e568f.png)

also

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/c2a6b55689eadeeb48d255ce198a20c613cc0715.png)

* * *

After this i change this to Use Amazon SES API

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0898863e691fb9cddda78d661978c9889e8cd85a.png)

now am getting 400 bad request error

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/43060b1b4b128c01a51193970cd274732e8ce509.png) i guess thats ok

finallyl got it working

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/19ba62ffe4c675d297e7199b3f549118026dce99.png)  
thanks for the lead