# Bounce management + Amazon SES

**URL:** <https://forum.mautic.org/t/bounce-management-amazon-ses/6523>\
**Category:** Documentation\
**Created:** [November 12, 2016, 11:04am UTC](https://forum.mautic.org/t/bounce-management-amazon-ses/6523 "2016-11-12T11:04:20Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tsympov](https://avatars.discourse-cdn.com/v4/letter/t/e79b87/32.png) [@tsympov](https://forum.mautic.org/u/tsympov)\
**Post date:** [November 12, 2016, 11:04am UTC](https://forum.mautic.org/t/bounce-management-amazon-ses/6523/1 "2016-11-12T11:04:20Z")

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Considering this tutorial on setting up bounce management [https://www.mautic.org/docs/en/emails/bounce\_management.html](https://www.mautic.org/docs/en/emails/bounce_management.html)  
  
  
  
In “Amazon Webhook” section there are two important details missing:

1. Where it says “_Enter the url to the Amazon webhook on your Mautic installation_”, there are no details or guides provided on how to create an Amazon webhook. Thus, one cannot proceed with this guide.  
2. Later on the guide states “_Therefore make sure your Mautic installation is allowed to connect to the internet, otherwise the subscription will remain in the pending state and won’t work. Check the logfile for more information._”. How does one check if Mautic is connected to the internet? If you look up the log files, nothing’s there…  
  
  
  
Needs improvement and more details. Especially item #1.

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**Author:** ![tsympov](https://avatars.discourse-cdn.com/v4/letter/t/e79b87/32.png) [@tsympov](https://forum.mautic.org/u/tsympov)\
**Post date:** [November 12, 2016, 11:04am UTC](https://forum.mautic.org/t/bounce-management-amazon-ses/6523/2 "2016-11-12T11:04:20Z")

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Considering this tutorial on setting up bounce management [https://www.mautic.org/docs/en/emails/bounce\_management.html](https://www.mautic.org/docs/en/emails/bounce_management.html)

In “Amazon Webhook” section there are two important details missing:

1. Where it says “Enter the url to the Amazon webhook on your Mautic installation”, there are no details or guides provided on how to create an Amazon webhook. Thus, one cannot proceed with this guide.
2. Later on the guide states “Therefore make sure your Mautic installation is allowed to connect to the internet, otherwise the subscription will remain in the pending state and won’t work. Check the logfile for more information.”. How does one check if Mautic is connected to the internet? If you look up the log files, nothing’s there…

Needs improvement and more details. Especially item #1.

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**Author:** ![wittwerch](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wittwerch/32/88_2.png) [@wittwerch](https://forum.mautic.org/u/wittwerch)\
**Post date:** [November 14, 2016, 7:47am UTC](https://forum.mautic.org/t/bounce-management-amazon-ses/6523/3 "2016-11-14T07:47:49Z")

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1. Take the url you use to access Mautic and replace “/s/dashboard” with “/mailer/amazon/callback”. That’s the endpoint of your Amazon webhook.
2. You can test it from a shell using “curl [http://www.google.com](http://www.google.com)” for example.

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**Author:** ![tsympov](https://avatars.discourse-cdn.com/v4/letter/t/e79b87/32.png) [@tsympov](https://forum.mautic.org/u/tsympov)\
**Post date:** [November 14, 2016, 9:45am UTC](https://forum.mautic.org/t/bounce-management-amazon-ses/6523/4 "2016-11-14T09:45:04Z")

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Once this is resolved [https://www.mautic.org/community/index.php/6096-mailer-amazon-callback/](https://www.mautic.org/community/index.php/6096-mailer-amazon-callback/), the documentation might be updated…