# Bounce Management with Amazon SES **URL:** https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516 **Category:** Product Support **Tags:** mautic-4 **Created:** [July 5, 2023, 5:10pm UTC](https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516 "2023-07-05T17:10:32Z") **Posts on this page:** 8 **Page:** 1
### Author: ![javapete](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/javapete/32/7439_2.png) [@javapete](https://forum.mautic.org/u/javapete) #### Post date: [July 5, 2023, 5:10pm UTC](https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516/1 "2023-07-05T17:10:32Z")
**Your software** My Mautic version is: v4.4.5 My PHP version is: 7.4.33 My Database type and version is: 10.5.20-MariaDB-cll-lve-log **Your problem** My problem is: I am having trouble confirming my SNS Topic Subscription I request a confirmation but there is no reply. ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/b785c3b99407a1e5273f5537ac73507595ea78e6.png) These errors are showing in the log: [2023-07-05 12:34:58] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2ODg4NzZmYTg2ODE1ODQ0OCI7Zjo3OiJ5ZmJlIjtmOjc6IjcxMjQiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b89688876fa868158448";f:7:"yfbe";f:7:"7124";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3954497} [2023-07-05 12:34:58] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3955005} [2023-07-05 12:34:58] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3954659} [2023-07-05 12:34:58] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3954679} [2023-07-05 12:34:59] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGYxYTNiNjA4MTgwODM3MSI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNDMiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968f1a3b6081808371";f:7:"yfbe";f:7:"7143";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3955220} [2023-07-05 12:34:59] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3954424} [2023-07-05 12:34:59] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGYxYTNiNjA4MTgwODM3MSI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNDMiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968f1a3b6081808371";f:7:"yfbe";f:7:"7143";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3954831} [2023-07-05 12:35:00] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGYxYTNiNjA4MTgwODM3MSI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNDMiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968f1a3b6081808371";f:7:"yfbe";f:7:"7143";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3954757} [2023-07-05 12:35:00] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3954793} [2023-07-05 12:35:00] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGYxYTNiNjA4MTgwODM3MSI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNDMiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968f1a3b6081808371";f:7:"yfbe";f:7:"7143";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3955289} [2023-07-05 12:35:00] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3954419} [2023-07-05 12:35:00] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3954437} [2023-07-05 12:35:01] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3952561} [2023-07-05 12:35:02] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGYxYTNiNjA4MTgwODM3MSI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNDMiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968f1a3b6081808371";f:7:"yfbe";f:7:"7143";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“[premium65.web-hosting.com](http://premium65.web-hosting.com)”,“pid”:3954555} Steps I have tried to fix the problem: I have tried creating subscriptions for different callback URLs (" `/mailer/amazon_api/callback") but I cannot get it to confirm the subscription" `/mailer/amazon\_api/callback". Any help would be super appreciated. ---
### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk) #### Post date: [July 5, 2023, 5:59pm UTC](https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516/2 "2023-07-05T17:59:41Z")
Hello! If you use the “amazon\_api” feedback loop, you have to make sure, you are using the Amazon SES API transport in emails config page, and not Amazon SMTP. Can you double check? ---
### Author: ![javapete](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/javapete/32/7439_2.png) [@javapete](https://forum.mautic.org/u/javapete) #### Post date: [July 5, 2023, 6:15pm UTC](https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516/3 "2023-07-05T18:15:42Z")
Hi Joey, That’s the problem. It’s set up for sending through SMTP. So Mautic would also _send_ emails through the API… Got it. I will reconfigure and confirm result back to the group. Extremely helpful. Thanks you so much! Peter ---
### Author: ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s) #### Post date: [July 7, 2023, 8:07am UTC](https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516/4 "2023-07-07T08:07:14Z")
By the way… the errors in the log (clickthrough value related) are due to some weird behaviour of some Microsoft Security tools at the receiver side. ---
### Author: ![carlosatfongo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlosatfongo/32/10223_2.png) [@carlosatfongo](https://forum.mautic.org/u/carlosatfongo) #### Post date: [November 27, 2023, 11:27pm UTC](https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516/5 "2023-11-27T23:27:09Z")
So these are ignorable error logs created when users open our emails? ---
### Author: ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s) #### Post date: [November 30, 2023, 9:24am UTC](https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516/6 "2023-11-30T09:24:55Z")
Yep - there is nothing much you can do about it. Some external service messes with URL parameters and Mautic can’t link them with date in your instance. ---
### Author: ![carlosatfongo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlosatfongo/32/10223_2.png) [@carlosatfongo](https://forum.mautic.org/u/carlosatfongo) #### Post date: [November 30, 2023, 6:02pm UTC](https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516/7 "2023-11-30T18:02:46Z")
Okay cool, thank you for the reply! ---
### Author: ![plato39](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/plato39/32/2343_2.png) [@plato39](https://forum.mautic.org/u/plato39) #### Post date: [May 7, 2025, 7:05am UTC](https://forum.mautic.org/t/bounce-management-with-amazon-ses/28516/8 "2025-05-07T07:05:23Z")
There is actually something you can do about it. You need to get your domain / IP reputation clean with Outlook Smart Network Data Services. Please see my post here: [mautic.ERROR: Invalid clickthrough value: - #11 by plato39](https://forum.mautic.org/t/mautic-error-invalid-clickthrough-value/15833/11)