# Bounce Management??? **URL:** \ **Category:** Product Support\ **Created:** [January 26, 2016, 4:01am UTC](https://forum.mautic.org/t/bounce-management/3311 "2016-01-26T04:01:08Z")\ **Posts on this page:** 1\ **Page:** 2
**Author:** ![alainarae](https://avatars.discourse-cdn.com/v4/letter/a/c68b51/32.png) [@alainarae](https://forum.mautic.org/u/alainarae)\ **Post date:** [January 20, 2018, 2:39am UTC](https://forum.mautic.org/t/bounce-management/3311/21 "2018-01-20T02:39:17Z")
Did we get a resolution on this?? I am in the same boat - in AWS SNS subscription I tried setting up the subscription with [mydomain.com/mautic/mailer/amazon/callback](http://mydomain.com/mautic/mailer/amazon/callback) and still no dice (still pending). These may be basics, so please bear with me. [“3) Enter the url to the Amazon webhook on your Mautic installation”](https://mautic.org/docs/en/emails/bounce_management.html) Do I need to create this path in my control panel:file manager? Or is it already there and I don’t see it? Or will creating a subscription create this path? Is there supposed to be some sort of PHP file there to sort out content and manage bounce / complaint emails? The next set of instructions: 4) The subscriber will be in the pending state till it is confirmed. **(Do I need to do something to confirm this or is it an automatic process?)** AWS will call your Amazon webhook **(my Amazon webhook? Do I need to create a new webhook in my Mautic instance? What do I use for the Webhook POST Url?)** with a SubscriptionConfirmation request including a callback url. To confirm Mautic will send a request back to this callback url to validate the subscription. I might be the least tech savy person on here but have been running successful campaigns for a year now with only the info in the documentation and these forums. And this is just not clear to me at all. Any help is appreciated! [Previous page](https://forum.mautic.org/t/bounce-management/3311.md?page=1)