# Bounce Rules not apply in some cases

**URL:** <https://forum.mautic.org/t/bounce-rules-not-apply-in-some-cases/10598>\
**Category:** Product Support\
**Created:** [June 19, 2018, 11:22am UTC](https://forum.mautic.org/t/bounce-rules-not-apply-in-some-cases/10598 "2018-06-19T11:22:47Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![wpon](https://avatars.discourse-cdn.com/v4/letter/w/a9a28c/32.png) [@wpon](https://forum.mautic.org/u/wpon)\
**Post date:** [June 19, 2018, 11:22am UTC](https://forum.mautic.org/t/bounce-rules-not-apply-in-some-cases/10598/1 "2018-06-19T11:22:47Z")

</div>

Hi,

I already set bounce email on configuration, fetch email and Mautic already handle with some bounces with success. I mean, Mautic change user to “Email Bounced” when read/receive the bounce email. Is working fine.

However seems it doesn’t works in all bounces codes, for example, if it is a soft bounce cause below\*, Mautic doesn’t mark user as bounce.

Anyone know how I can set bounce rules or fix this problem?

thanks

- Diagnostic-Code: smtp; 452-4.2.2 The email account that you tried to reach is  
over quota. Please direct 452-4.2.2 the recipient to 452 4.2.2

---

<div class="post-metadata">

**Author:** ![wpon](https://avatars.discourse-cdn.com/v4/letter/w/a9a28c/32.png) [@wpon](https://forum.mautic.org/u/wpon)\
**Post date:** [June 19, 2018, 11:30am UTC](https://forum.mautic.org/t/bounce-rules-not-apply-in-some-cases/10598/2 "2018-06-19T11:30:32Z")

</div>

I forgot, Mautic version is: 2.9.1