# Bounce Segment not working **URL:** \ **Category:** Product Support\ **Created:** [October 20, 2022, 10:04am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761 "2022-10-20T10:04:43Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![shubham30](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/shubham30/32/6387_2.png) [@shubham30](https://forum.mautic.org/u/shubham30)\ **Post date:** [October 20, 2022, 10:04am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/1 "2022-10-20T10:04:43Z")
**Your software** My Mautic version is: v4.4.0 My PHP version is: 7.4.32 My Database type and version is: 10.3.36-MariaDB-cll-lve **Your problem** My problem is: My bounce segment is not working even after doing everything, no contacts has been added to the segment Steps I have tried to fix the problem: I have created and configured the bounce segment. Setup cron jobs and checked the log. They are also working. ---
**Author:** ![Nick\_J](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/nick_j/32/8369_2.png) [@Nick\_J](https://forum.mautic.org/u/Nick_J)\ **Post date:** [October 20, 2022, 12:23pm UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/2 "2022-10-20T12:23:16Z")
Hello, Did you add the following filter to your segment: `Bounces Email -> equal -> yes?` Regards ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [October 20, 2022, 12:56pm UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/3 "2022-10-20T12:56:35Z")
Hi, which email provider are you using? Thx, Joey ---
**Author:** ![shubham30](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/shubham30/32/6387_2.png) [@shubham30](https://forum.mautic.org/u/shubham30)\ **Post date:** [October 21, 2022, 6:32am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/4 "2022-10-21T06:32:12Z")
Yes, I did followed that but it’s not working. ---
**Author:** ![shubham30](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/shubham30/32/6387_2.png) [@shubham30](https://forum.mautic.org/u/shubham30)\ **Post date:** [October 21, 2022, 6:35am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/5 "2022-10-21T06:35:21Z")
Sendgrid-API. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [October 21, 2022, 7:00am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/6 "2022-10-21T07:00:15Z")
Cool. Did you set the bounces and complaints feedback to Mautic URL in Sendgrid API settings? If yes, can you share the link here (you can xxx out your domain, but leave the rest plz.) ---
**Author:** ![shubham30](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/shubham30/32/6387_2.png) [@shubham30](https://forum.mautic.org/u/shubham30)\ **Post date:** [October 21, 2022, 8:06am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/7 "2022-10-21T08:06:49Z")
[https://aaa.com/s/mailer/sendgrid\_api/callback](https://aaa.com/s/mailer/sendgrid_api/callback) ---
**Author:** ![shubham30](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/shubham30/32/6387_2.png) [@shubham30](https://forum.mautic.org/u/shubham30)\ **Post date:** [October 31, 2022, 7:05am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/8 "2022-10-31T07:05:00Z")
Any update ? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [October 31, 2022, 8:41am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/9 "2022-10-31T08:41:59Z")
Question: do you have any bounces? 🙂 This is how you create DNC report: 1. Report name ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/fa80afc601a836b5eca88e63656b3fd179f55b4b.png) 1. Add columns ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/b466718cc7794ea170972d8205d984f6cd706f0e.png) 1. Do you have DNC? My list looks like this: ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0a1b063fd462674bcad533cd25e0a6880da687c7.png) ---
**Author:** ![shubham30](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/shubham30/32/6387_2.png) [@shubham30](https://forum.mautic.org/u/shubham30)\ **Post date:** [October 31, 2022, 9:43am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/10 "2022-10-31T09:43:26Z")
Yes but none with bounces. ![Screenshot_1](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1875c3b72a7358ecf413dfaa7cfa88caac32c868.png) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [October 31, 2022, 1:53pm UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/11 "2022-10-31T13:53:08Z")
Then your bounces are not registered. So bounce segment working, but you don’t have the bounces feedback channeled in properly. Did you check this? > **[Bounce management](https://docs.mautic.org/en/channels/emails/bounce-management#sendgrid-webhook)** > > . Monitored Email. Since version 1.2.0 Mautic has provided a feature which allows monitoring of IMAP accounts to detect bounced emails and unsubscribe requests.Note that Mautic makes use of append email addresses. The returnpath or the... ---
**Author:** ![shubham30](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/shubham30/32/6387_2.png) [@shubham30](https://forum.mautic.org/u/shubham30)\ **Post date:** [November 1, 2022, 8:52am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/12 "2022-11-01T08:52:17Z")
Yes, still no bounces are showing. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [November 1, 2022, 9:48am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/13 "2022-11-01T09:48:49Z")
The fact, that no bounces are recorded in Mautic means one of the followings: 1. You have no bounces 2. You connected it wrong 3. There is an error in Mautic I think you should check step by step ---
**Author:** ![shubham30](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/shubham30/32/6387_2.png) [@shubham30](https://forum.mautic.org/u/shubham30)\ **Post date:** [November 1, 2022, 10:49am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761/14 "2022-11-01T10:49:24Z")
okay, I will check everything again. Thanks