# Bounces & Complaints folders can't be shown!

**URL:** <https://forum.mautic.org/t/bounces-complaints-folders-cant-be-shown/10181>\
**Category:** Product Support\
**Created:** [January 31, 2018, 12:17am UTC](https://forum.mautic.org/t/bounces-complaints-folders-cant-be-shown/10181 "2018-01-31T00:17:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![salahsaqr](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/salahsaqr/32/3471_2.png) [@salahsaqr](https://forum.mautic.org/u/salahsaqr)\
**Post date:** [January 31, 2018, 12:17am UTC](https://forum.mautic.org/t/bounces-complaints-folders-cant-be-shown/10181/1 "2018-01-31T00:17:07Z")

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Hi,

I’ve created 2 folders in my email account, for Bounces and Complaints. Also, created that configuration in Amazon SNS to filter those emails. But in Mautic Email Setting section \> Monitored Inbox Settings \> Bounces, I can’t find those folders I’ve created to filter to segment bounces and complaints.

Please see these screenshots:  
[http://take.ms/m3UQ6](http://take.ms/m3UQ6)  
[http://take.ms/DtzKp](http://take.ms/DtzKp)  
[http://take.ms/CvReQ](http://take.ms/CvReQ)  
[http://take.ms/ymIJi](http://take.ms/ymIJi)

Appreciate any response!

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [February 1, 2018, 12:59pm UTC](https://forum.mautic.org/t/bounces-complaints-folders-cant-be-shown/10181/2 "2018-02-01T12:59:16Z")

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did you set up cron jobs ?

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<div class="post-metadata">

**Author:** ![salahsaqr](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/salahsaqr/32/3471_2.png) [@salahsaqr](https://forum.mautic.org/u/salahsaqr)\
**Post date:** [February 2, 2018, 1:47pm UTC](https://forum.mautic.org/t/bounces-complaints-folders-cant-be-shown/10181/3 "2018-02-02T13:47:09Z")

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Yes, I did.