# Bounces doesn't work **URL:** \ **Category:** Product Support\ **Created:** [January 13, 2018, 4:05pm UTC](https://forum.mautic.org/t/bounces-doesnt-work/10123 "2018-01-13T16:05:24Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![emyabdel](https://avatars.discourse-cdn.com/v4/letter/e/4491bb/32.png) [@emyabdel](https://forum.mautic.org/u/emyabdel)\ **Post date:** [January 13, 2018, 4:05pm UTC](https://forum.mautic.org/t/bounces-doesnt-work/10123/1 "2018-01-13T16:05:24Z")
hi I created a segment: bounced email and I give it this filter: bounced emails equals yes I also have the mautic:email:fetch cron job running and Custom return path (bounce) address: [bounces@mydomaine.com](mailto:bounces@mydomaine.com) I have 2 problems: I receive bounces on the E-mail address that i send emails from and not on the bounces email that I’ve created: Custom return path (bounce) address: [bounces@mydomaine.com](mailto:bounces@mydomaine.com) The second problem is that the bounced email segment that I’ve created is always empty even if I receive bounces (I run also a cron job to update segments and it works because my Unsubscribed segment is always updated. thanks ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 15, 2018, 1:29am UTC](https://forum.mautic.org/t/bounces-doesnt-work/10123/2 "2018-01-15T01:29:48Z")
@ebk abdel IF you setup the bounce setting you are done. If you wanna create a list of the bounce email you have followed this 1- Go to segment 2- Create a new segment called Bounces (or any name you like) 3- In the Filters tab select Bounce \> equal \> Yes 4 Save Then when Mautic detect a Bounce email this segment will collect the email for you. ---
**Author:** ![emyabdel](https://avatars.discourse-cdn.com/v4/letter/e/4491bb/32.png) [@emyabdel](https://forum.mautic.org/u/emyabdel)\ **Post date:** [January 15, 2018, 9:41am UTC](https://forum.mautic.org/t/bounces-doesnt-work/10123/3 "2018-01-15T09:41:35Z")
Bizcrony: thank you but I’ve already done this like I said but even if i get bounced emails this bounces segment is always empty ---
**Author:** ![emyabdel](https://avatars.discourse-cdn.com/v4/letter/e/4491bb/32.png) [@emyabdel](https://forum.mautic.org/u/emyabdel)\ **Post date:** [January 16, 2018, 3:52pm UTC](https://forum.mautic.org/t/bounces-doesnt-work/10123/4 "2018-01-16T15:52:27Z")
any help?