# Broadcast/segment email is not showing up in my campaign

**URL:** https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488
**Category:** Product Support
**Created:** [May 17, 2021, 10:43am UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488 "2021-05-17T10:43:10Z")
**Posts on this page:** 11
**Page:** 1

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### Author: ![melamers](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/melamers/32/433_2.png) [@melamers](https://forum.mautic.org/u/melamers)
#### Post date: [May 17, 2021, 10:43am UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488/1 "2021-05-17T10:43:10Z")

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**Your software**  
My Mautic version is: 3.3.3  
My PHP version is:  
My Database type and version is:

**Your problem**  
My problem is: broadcast/segment email is not showing up in my campaign

I created a new segment/broadcast email. I want to resend the email to people that did not open the email and so created a new campaign. I select the appropriate segment and next add the Action ‘Send email’. Yet I only see my autoresponder emails in the list to choose from, not my broadcast email.  
It seems I am missing something basic here. Can anyone enlighten me?

Thx,  
Marcel

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### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [May 17, 2021, 11:59am UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488/2 "2021-05-17T11:59:16Z")

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Hello!  
Is it possible, that you are filtering it somehow? (Sometimes I forget a string in the search bar and it filters out the emails)  
Joey

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### Author: ![melamers](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/melamers/32/433_2.png) [@melamers](https://forum.mautic.org/u/melamers)
#### Post date: [May 17, 2021, 12:22pm UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488/3 "2021-05-17T12:22:36Z")

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Hi Joey,  
Do you mean Segment \> Filters? If so, nothing is set.  
Marcel

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<div class="post-metadata">

### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [May 17, 2021, 2:39pm UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488/4 "2021-05-17T14:39:24Z")

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No. I mean Channels \> Emails

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<div class="post-metadata">

### Author: ![melamers](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/melamers/32/433_2.png) [@melamers](https://forum.mautic.org/u/melamers)
#### Post date: [May 17, 2021, 2:41pm UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488/5 "2021-05-17T14:41:35Z")

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Nope, no filter there. I see all my emails, both segment and autoresponder.  
Would that change the list I see when I want to add an email in my campaign step?

 ![Screen Shot 2021-05-17 at 16.44.11](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/158e7665c5e7341ff13ccc83692e5b425924a0f3.png)

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<div class="post-metadata">

### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [May 17, 2021, 2:46pm UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488/6 "2021-05-17T14:46:09Z")

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Can you plz send a screenshot where you are looking for this option?  
Is it in Campaigns?  
If so - in campaigns you cannot send broadcast emails, you have to send them in the Channels \> Emails.

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<div class="post-metadata">

### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [May 17, 2021, 2:47pm UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488/7 "2021-05-17T14:47:06Z")

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Okay, I see your screenshot now.

Template Email is to be used in campaigns. If you want to send a broadcast you need to create a segment email, choose a segment and send them.

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<div class="post-metadata">

### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [May 17, 2021, 2:48pm UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488/8 "2021-05-17T14:48:33Z")

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Here is a simple video:

[![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/fd26207156c019fc7e142e68366b8cc2ab4335b9.jpeg "Create Campaigns & Broadcasts With Mautic") ](https://www.youtube.com/watch?v=J7iZrYnzA8k)

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<div class="post-metadata">

### Author: ![melamers](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/melamers/32/433_2.png) [@melamers](https://forum.mautic.org/u/melamers)
#### Post date: [May 17, 2021, 2:48pm UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488/9 "2021-05-17T14:48:49Z")

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It is from campaigns and I did create a segment email. The idea was to be able to send the email again in case of non open.  
Is that possible at all?

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<div class="post-metadata">

### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [May 17, 2021, 3:04pm UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488/10 "2021-05-17T15:04:16Z")

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There are 2 problems here:

1. If you created a campaign, which has the last step ‘send email’ and a contact already finished the campaign (completed the last step.) then adding a new step won’t be triggered for them.
2. You can send a segment email (broadcast if you will) to any segment. If you’d like to re-send to a segment of non-openers you can have a segment for that (modify your original segment).  
Example:  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1bff5ef3b5f0f8a642f263be8476ad5b0719bfef.png)  
This example would send the emails to those vegetarians (original segment) who have not opened that mail in question.

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<div class="post-metadata">

### Author: ![melamers](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/melamers/32/433_2.png) [@melamers](https://forum.mautic.org/u/melamers)
#### Post date: [May 17, 2021, 3:06pm UTC](https://forum.mautic.org/t/broadcast-segment-email-is-not-showing-up-in-my-campaign/19488/11 "2021-05-17T15:06:30Z")

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Awesome. We live and learn!
