# Broken Base64 image on Contact Send Email page - Can anyone else confirm?

**URL:** <https://forum.mautic.org/t/broken-base64-image-on-contact-send-email-page-can-anyone-else-confirm/24654>\
**Category:** Product Support\
**Created:** [July 1, 2022, 2:36pm UTC](https://forum.mautic.org/t/broken-base64-image-on-contact-send-email-page-can-anyone-else-confirm/24654 "2022-07-01T14:36:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\
**Post date:** [July 1, 2022, 2:36pm UTC](https://forum.mautic.org/t/broken-base64-image-on-contact-send-email-page-can-anyone-else-confirm/24654/1 "2022-07-01T14:36:37Z")

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**Your software**  
My Mautic version is: 4.4.0  
My PHP version is: 7.4  
My Database type and version is: MySQL 5+

**Your problem**  
My problem is: We switched over to Base64 images in configuration setting and it work in segment email but in email sent out via Contact page [Send Email], the image are broken /missing.

These errors are showing in the log: No errors show up

Steps I have tried to fix the problem:  
Right now, we have to make sure we disable Base64 setting in Configuration every time we want to send email out using Contact page Send button.

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<div class="post-metadata">

**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\
**Post date:** [July 1, 2022, 4:29pm UTC](https://forum.mautic.org/t/broken-base64-image-on-contact-send-email-page-can-anyone-else-confirm/24654/2 "2022-07-01T16:29:17Z")

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Reported on github

> <https://github.com/mautic/mautic/issues/11309>
>
> \### Mautic Version
> 
> 4.4.x series
> 
> \### PHP version
> 
> 7.4.+
> 
> \### What browsers are …you seeing the problem on?
> 
> Not relevant
> 
> \### What happened?
> 
> We switched over to Base64 image in the configuration setting. Images are ok in Segment or Campaign emails.
> 
> Image are broken in Contact Page -\> \[Send Email\]. (Button shown in screenshot below)
> 
> I tried different templates and all show broken images. If I switch Base64 to OFF in configuration then the images will be working and display again.  
> 
> 
> !\[Screen Shot 2022-07-01 at 10 14 16 AM\](https://user-images.githubusercontent.com/945103/176922090-663d9595-123b-41d9-b8b9-cedcdf2d778e.jpg)
> 
> 
> 
> 
> 
> \### How can we reproduce this issue?
> 
> Step 1: Set to use Base64 images in configuration page under email setting
> Step 2: Go to Contact page
> Step 3: Select a contact to send an email
> Step 4: On selected contact page, click on Send Email button
> Step 5: Import a template from the bottom drop down menu "Import from an existing template"
> 
> Broken images will be visible in editor box before sending the email and it will arrive at inbox with image broken as well too.
> 
> \### Relevant log output
> 
> \_No response\_
> 
> \### Code of Conduct
> 
> \- \[X\] I confirm that I have read and agree to follow this project's Code of Conduct