# Broken link error .... **URL:** \ **Category:** Product Support\ **Created:** [February 1, 2017, 5:55pm UTC](https://forum.mautic.org/t/broken-link-error/7357 "2017-02-01T17:55:22Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Carlos\_BR](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlos_br/32/1228_2.png) [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Post date:** [February 1, 2017, 5:55pm UTC](https://forum.mautic.org/t/broken-link-error/7357/1 "2017-02-01T17:55:22Z")
Sirs, good afternoon… In some emails I still noticed the old broken link error … Any solution for this error ??? ---
**Author:** ![sheyihman](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@sheyihman](https://forum.mautic.org/u/sheyihman)\ **Post date:** [February 5, 2017, 2:33pm UTC](https://forum.mautic.org/t/broken-link-error/7357/2 "2017-02-05T14:33:11Z")
No. Am new to Mautic and I downloaded the latest version during setup ---
**Author:** ![sheyihman](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@sheyihman](https://forum.mautic.org/u/sheyihman)\ **Post date:** [February 4, 2017, 10:53pm UTC](https://forum.mautic.org/t/broken-link-error/7357/3 "2017-02-04T22:53:56Z")
Thanks for your response. Am on shared host PHP version is 5.6 Mautic version is 2.5.1 Here is the content of the screenshot: " Uh oh! I think I broke it. If I do it again, please report me to the system administrator! 500 Internal Server Error" ---
**Author:** ![sheyihman](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@sheyihman](https://forum.mautic.org/u/sheyihman)\ **Post date:** [February 4, 2017, 8:35pm UTC](https://forum.mautic.org/t/broken-link-error/7357/4 "2017-02-04T20:35:48Z")
Someone should respond to this pls. I have the same issue ---
**Author:** ![Carlos\_BR](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlos_br/32/1228_2.png) [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Post date:** [February 1, 2017, 5:55pm UTC](https://forum.mautic.org/t/broken-link-error/7357/5 "2017-02-01T17:55:22Z")
Sirs, good afternoon… In some emails I still noticed the old broken link error … Any solution for this error ??? ---
**Author:** ![sheyihman](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@sheyihman](https://forum.mautic.org/u/sheyihman)\ **Post date:** [February 5, 2017, 4:00pm UTC](https://forum.mautic.org/t/broken-link-error/7357/6 "2017-02-05T16:00:44Z")
All my subscribers experienced broken link. Am not the only one ---
**Author:** ![Carlos\_BR](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlos_br/32/1228_2.png) [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Post date:** [February 6, 2017, 3:45pm UTC](https://forum.mautic.org/t/broken-link-error/7357/7 "2017-02-06T15:45:31Z")
@MxyzptlkFishStix See well . . . . . . . I’ve been fighting with this mistake for a while … I have not been here for a few days now in my installation … Now I came here and read what you mentioned … and to my amazement I sent a test to the mail tester and see what gave that first email in mode code: ![](http://i.imgur.com/9U4aVhG.png) And now in this second in theme mode: ![](http://i.imgur.com/qQuqkkm.png) This time both of them worked out … More a few days ago the same two emails indicated a broken link … If this persists, should only clear the cache should resolve? Is there another way to clear the cache? I usually use CTRL + F5 … My installation is also PHP 5.6, clean installation and mautic is 2.5.1 … ---
**Author:** ![Carlos\_BR](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlos_br/32/1228_2.png) [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Post date:** [February 6, 2017, 6:51pm UTC](https://forum.mautic.org/t/broken-link-error/7357/8 "2017-02-06T18:51:36Z")
Just this friend folder ??? ![](http://i.imgur.com/ybsDuJe.png) ---
**Author:** ![sheyihman](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@sheyihman](https://forum.mautic.org/u/sheyihman)\ **Post date:** [February 6, 2017, 9:02pm UTC](https://forum.mautic.org/t/broken-link-error/7357/9 "2017-02-06T21:02:15Z")
Thanks so much everyone. I will try it out and get back ---
**Author:** ![sheyihman](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@sheyihman](https://forum.mautic.org/u/sheyihman)\ **Post date:** [February 6, 2017, 9:59pm UTC](https://forum.mautic.org/t/broken-link-error/7357/10 "2017-02-06T21:59:12Z")
Have tried it out but it is still the same. Any other suggestion pls ? ---
**Author:** ![sheyihman](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@sheyihman](https://forum.mautic.org/u/sheyihman)\ **Post date:** [February 7, 2017, 9:32pm UTC](https://forum.mautic.org/t/broken-link-error/7357/11 "2017-02-07T21:32:41Z")
I finally got the solution. Here is it: Goto mautic configuration and modify your site url. In my own case, I removed the www. and it works perfectly. Case Scenario : [http://example.com](http://example.com)