# Builder save icon stays spinning, no visual feedback on complete save

**URL:** <https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380>\
**Category:** Product Support\
**Created:** [March 21, 2024, 9:16am UTC](https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380 "2024-03-21T09:16:49Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![mika](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mika/32/12678_2.png) [@mika](https://forum.mautic.org/u/mika)\
**Post date:** [March 21, 2024, 9:16am UTC](https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380/1 "2024-03-21T09:16:49Z")

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**My software**  
My Mautic version is: 5.0.3  
My PHP version is: 8.1.27  
My Database type and version is: mysql 8.0.36

**Problem**  
After saving anything in the builder (email or landing page template) the loading icon just stays spinning and I’m not sure when it’s actually saved. I can click on the X at it seems it’s saving quickly and this is just a visual bug.  
 ![grafik](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/133697fae88cce53b5c2d6ea17258a24521b4f67.png)

Can someone confirm this as a bug affecting multiple systems or is it just me? The installation isn’t fresh, it was an upgrade from Mautic 4.

These errors are showing in the log:  
Log is empty, no errors

Steps I have tried to fix the problem:  
Exiting the builder through the “X”, reopening different emails or landing pages.

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [March 21, 2024, 9:22am UTC](https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380/2 "2024-03-21T09:22:29Z")

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Hi,  
I have a fresh install, same thing for me.  
Relevant error:  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/d7d69da9405e4dc8f54f412f27109312093d3d8d.png)

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<div class="post-metadata">

**Author:** ![mika](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mika/32/12678_2.png) [@mika](https://forum.mautic.org/u/mika)\
**Post date:** [March 21, 2024, 9:24am UTC](https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380/3 "2024-03-21T09:24:47Z")

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Good to read it’s not just me. I also found this, sorry for the duplicate: [Spinning indicator when applying changes in email builder - #5 by adam5532](https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299/5)

Maybe time for a GitHub issue if it hasn’t been reported there?

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**Author:** ![adam5532](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/adam5532/32/12643_2.png) [@adam5532](https://forum.mautic.org/u/adam5532)\
**Post date:** [March 25, 2024, 1:46am UTC](https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380/4 "2024-03-25T01:46:11Z")

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> <https://github.com/mautic/mautic/issues/13566>
>
> \### Mautic Version
> 
> 5.0.x series
> 
> \### Way of installing
> 
> I'm using a Docker imag…e from https://hub.docker.com/r/mautic/mautic
> 
> \### PHP version
> 
> 8.1.27
> 
> \### What browsers are you seeing the problem on?
> 
> Firefox, Chrome
> 
> \### What happened?
> 
> https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380?u=mika
> 
> https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299?u=mika
> 
> \### How can we reproduce this issue?
> 
> 1. Open the builder
> 2. Click on the save icon
> 
> \### Relevant log output
> 
> \_No response\_
> 
> \### Code of Conduct
> 
> \- \[X\] I confirm that I have read and agree to follow this project's Code of Conduct
> 
> \<br /\>\<hr\>
> Care about this issue? Want to get it resolved sooner? If you are a \<a href='https://www.mautic.org/become-a-member-of-mautic'\>member of Mautic\</a\>, you can add some funds to the \<a href='https://opencollective.com/mautic/projects/bounties'\>Bounties Project\</a\> so that the person who completes this task can claim those funds once it is merged by a member of the core team! Read the docs \<a href='https://contribute.mautic.org/product-team/mautic-bounty-programme'\>here.\</a\>

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**Author:** ![crozilla](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/crozilla/32/2054_2.png) [@crozilla](https://forum.mautic.org/u/crozilla)\
**Post date:** [April 3, 2024, 5:26pm UTC](https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380/5 "2024-04-03T17:26:14Z")

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I’m having the same issue on 5v.0.3 after update from v4.

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [April 5, 2024, 5:43am UTC](https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380/6 "2024-04-05T05:43:33Z")

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Correct, this is a known bug.  
Your content is still saved.

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**Author:** ![jakobpersson](https://avatars.discourse-cdn.com/v4/letter/j/5e9695/32.png) [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\
**Post date:** [April 9, 2024, 8:18pm UTC](https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380/7 "2024-04-09T20:18:43Z")

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Same issue. I can confirm in the Web Inspector’s Network panel that the content is indeed saved.