# Campaign action not triggering

**URL:** <https://forum.mautic.org/t/campaign-action-not-triggering/4130>\
**Category:** Product Support\
**Created:** [June 30, 2016, 7:27am UTC](https://forum.mautic.org/t/campaign-action-not-triggering/4130 "2016-06-30T07:27:51Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ultroconsulting](https://avatars.discourse-cdn.com/v4/letter/u/919ad9/32.png) [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\
**Post date:** [June 30, 2016, 7:27am UTC](https://forum.mautic.org/t/campaign-action-not-triggering/4130/1 "2016-06-30T07:27:51Z")

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Hi, need help with campaign actions not triggering. Sharing a screenshot of a test campaign I've set up: http://prntscr.com/bmxs3n. Here's what happened.  
  
1. Intro email sent okay as scheduled.  
2. Points deducted although the email was not only read but a reply was sent as well.  
3. Points not added for opening email.  
4. Contact successfully assigned to a new segment.  
5. Follow up email not sent. This is set to be triggered by opening the intro email.  
  
  
Thanks for any help.  
  
Vic

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**Author:** ![ultroconsulting](https://avatars.discourse-cdn.com/v4/letter/u/919ad9/32.png) [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\
**Post date:** [July 1, 2016, 6:57am UTC](https://forum.mautic.org/t/campaign-action-not-triggering/4130/2 "2016-07-01T06:57:58Z")

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Hi, any clue on what I should be looking at? Thanks.

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**Author:** ![ultroconsulting](https://avatars.discourse-cdn.com/v4/letter/u/919ad9/32.png) [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\
**Post date:** [June 30, 2016, 7:27am UTC](https://forum.mautic.org/t/campaign-action-not-triggering/4130/3 "2016-06-30T07:27:51Z")

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Hi, need help with campaign actions not triggering. Sharing a screenshot of a test campaign I’ve set up: [http://prntscr.com/bmxs3n](http://prntscr.com/bmxs3n). Here’s what happened.

1. Intro email sent okay as scheduled.
2. Points deducted although the email was not only read but a reply was sent as well.
3. Points not added for opening email.
4. Contact successfully assigned to a new segment.
5. Follow up email not sent. This is set to be triggered by opening the intro email.

Thanks for any help.

Vic

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<div class="post-metadata">

**Author:** ![ultroconsulting](https://avatars.discourse-cdn.com/v4/letter/u/919ad9/32.png) [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\
**Post date:** [July 12, 2016, 6:33am UTC](https://forum.mautic.org/t/campaign-action-not-triggering/4130/4 "2016-07-12T06:33:12Z")

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any help?

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**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [July 12, 2016, 6:33pm UTC](https://forum.mautic.org/t/campaign-action-not-triggering/4130/5 "2016-07-12T18:33:29Z")

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what are you using Mautic 1.4.1?

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**Author:** ![ultroconsulting](https://avatars.discourse-cdn.com/v4/letter/u/919ad9/32.png) [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\
**Post date:** [July 12, 2016, 11:03pm UTC](https://forum.mautic.org/t/campaign-action-not-triggering/4130/6 "2016-07-12T23:03:32Z")

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Hi,

Yes, its 1.4.1.