# Campaign decision not working for open email **URL:** \ **Category:** Product Support\ **Created:** [February 20, 2016, 4:32pm UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846 "2016-02-20T16:32:42Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![nimesh](https://avatars.discourse-cdn.com/v4/letter/n/a5b964/32.png) [@nimesh](https://forum.mautic.org/u/nimesh)\ **Post date:** [February 20, 2016, 4:32pm UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/1 "2016-02-20T16:32:42Z")
Hi Team, I am running below campaign where decision node(Open Email) always evaluates to NO path even after mail is read within 30 secs. I verified that mautic is able to detect email read in lead activities but still always takes NO path. ![0c5f9a92-d81b-11e5-9898-299687255278.png](https://cloud.githubusercontent.com/assets/10060860/13197686/0c5f9a92-d81b-11e5-9898-299687255278.png) ![97f54eda-d81b-11e5-9cb7-7633d3d17d2c.png](https://cloud.githubusercontent.com/assets/10060860/13197718/97f54eda-d81b-11e5-9cb7-7633d3d17d2c.png) I have below crontab set to run every one min php /var/www/html/1.2.0/app/console mautic:leadlists:update --env=prod php /var/www/html/1.2.0/app/console mautic:campaigns:update --env=prod -f php /var/www/html/1.2.0/app/console mautic:campaigns:trigger --env=prod -f php /var/www/html/1.2.0/app/console mautic:email:process --env=prod I try deleting cache, restart httpd, reinstall/install mautic(all versions 1.1.3, 1.2.0, 1.2.1, 1.2.2 as well) but nothing works. When I try the same campaign in cloud it works. Please help me find out the root cause? Thanks, Nimesh ---
**Author:** ![giovanni](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/giovanni/32/577_2.png) [@giovanni](https://forum.mautic.org/u/giovanni)\ **Post date:** [June 20, 2016, 2:04pm UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/2 "2016-06-20T14:04:26Z")
Hi I’m having the same issue in the mautic hosted system. So you’re saying that in an on premise installation this functionality should work? ---
**Author:** ![tginformatica](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@tginformatica](https://forum.mautic.org/u/tginformatica)\ **Post date:** [April 7, 2016, 11:40am UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/3 "2016-04-07T11:40:28Z")
Thank you, I will test and after post the result here. ---
**Author:** ![tginformatica](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@tginformatica](https://forum.mautic.org/u/tginformatica)\ **Post date:** [April 7, 2016, 2:42pm UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/4 "2016-04-07T14:42:42Z")
VIew image @pietromantovani ![](http://tginformatica.com.br/wp/wp-content/uploads/2016/04/teste-mautic.png) ---
**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Post date:** [April 7, 2016, 2:48pm UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/5 "2016-04-07T14:48:59Z")
Campaign seems OK, but have you setup the crons like I’ve told you? For example. 1 leadlists update to be executed at [every hour]:00 2 campaign update to be executed at [every hour]:05 3 trigger to be executed at [every hour]:10 ---
**Author:** ![tginformatica](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@tginformatica](https://forum.mautic.org/u/tginformatica)\ **Post date:** [April 6, 2016, 11:43pm UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/6 "2016-04-06T23:43:19Z")
Hello pietromantovani, I use DigitalOcean server, use the mautic 1.3.1. The cron would be \* \* \* \* \* (every minute) or 1 \* \* \* \* (first minute of every hour) ?? Tks ---
**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Post date:** [April 7, 2016, 6:07am UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/7 "2016-04-07T06:07:20Z")
@tginformatica It’s mandatory that the cron are executed in the exact order I’ve told you 1 leadlists update 2 campaign update 3 trigger Set the interval of your choice, but use this sequence. ---
**Author:** ![tginformatica](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@tginformatica](https://forum.mautic.org/u/tginformatica)\ **Post date:** [April 9, 2016, 1:41am UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/8 "2016-04-09T01:41:31Z")
Hello @pietromantovani I noticed that the open e-mails were not marked as read, it was then that I started researching more about traking mail. The solution: In system settings, by default host is localhost, we had the idea to change the address of my domain and it worked. Tks brother! ---
**Author:** ![tginformatica](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@tginformatica](https://forum.mautic.org/u/tginformatica)\ **Post date:** [April 2, 2016, 8:21pm UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/9 "2016-04-02T20:21:24Z")
Hello, also am having the same problem , can anyone help? tks ! ---
**Author:** ![nimesh](https://avatars.discourse-cdn.com/v4/letter/n/a5b964/32.png) [@nimesh](https://forum.mautic.org/u/nimesh)\ **Post date:** [February 20, 2016, 4:32pm UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/10 "2016-02-20T16:32:42Z")
Hi Team, I am running below campaign where decision node(Open Email) always evaluates to NO path even after mail is read within 30 secs. I verified that mautic is able to detect email read in lead activities but still always takes NO path. ![](https://cloud.githubusercontent.com/assets/10060860/13197686/0c5f9a92-d81b-11e5-9898-299687255278.png) ![](https://cloud.githubusercontent.com/assets/10060860/13197718/97f54eda-d81b-11e5-9cb7-7633d3d17d2c.png) I have below crontab set to run every one min php /var/www/html/1.2.0/app/console mautic:leadlists:update --env=prod php /var/www/html/1.2.0/app/console mautic:campaigns:update --env=prod -f php /var/www/html/1.2.0/app/console mautic:campaigns:trigger --env=prod -f php /var/www/html/1.2.0/app/console mautic:email:process --env=prod I try deleting cache, restart httpd, reinstall/install mautic(all versions 1.1.3, 1.2.0, 1.2.1, 1.2.2 as well) but nothing works. When I try the same campaign in cloud it works. Please help me find out the root cause? Thanks, Nimesh ---
**Author:** ![nimesh](https://avatars.discourse-cdn.com/v4/letter/n/a5b964/32.png) [@nimesh](https://forum.mautic.org/u/nimesh)\ **Post date:** [February 20, 2016, 4:33pm UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/11 "2016-02-20T16:33:12Z")
I have also filed an issue at [https://github.com/mautic/mautic/issues/1454](https://github.com/mautic/mautic/issues/1454) ---
**Author:** ![nimesh](https://avatars.discourse-cdn.com/v4/letter/n/a5b964/32.png) [@nimesh](https://forum.mautic.org/u/nimesh)\ **Post date:** [February 21, 2016, 6:02am UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/12 "2016-02-21T06:02:03Z")
Can someone please take a look? This is very time critical so any help would be much appreciated. ---
**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Post date:** [April 4, 2016, 7:44am UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846/13 "2016-04-04T07:44:44Z")
I’m not a programmer, but from what you say I suspect a cron/trigger problem. When do you run cron? When you say 1 minute I hope you are setting something like this: php /var/www/html/1.2.0/app/console mautic:leadlists:update --env=prod every 01h 00m php /var/www/html/1.2.0/app/console mautic:campaigns:update --env=prod -f every 01h 01m php /var/www/html/1.2.0/app/console mautic:campaigns:trigger --env=prod -f every 01h 02m Right?