# Campaign doesn't send an email **URL:** \ **Category:** General Discussion\ **Created:** [October 28, 2015, 8:56pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644 "2015-10-28T20:56:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 8:56pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/1 "2015-10-28T20:56:10Z")
I set up cron jobs as explained in documentation via my cPanel. If I create **New List Email** everything works fine. If I create **New Template Email** and set campaign like below, it doesnt work. My test campaign is this: Lead source \> Add X Points (and) Send Test email I submitted a form to make a test and I see that points were added correctly, but email was not sent. Anyone knows what is going on? * * * I also noticed that one rule I set in Points section is not respected: adding x points after visiting X page. While other points are added normally (rules respected), this one is not. No idea why... ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 8:56pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/2 "2015-10-28T20:56:10Z")
I set up cron jobs as explained in documentation via my cPanel. If I create New List Email everything works fine. If I create New Template Email and set campaign like below, it doesnt work. My test campaign is this: Lead source \> Add X Points (and) Send Test email I submitted a form to make a test and I see that points were added correctly, but email was not sent. Anyone knows what is going on? * * * I also noticed that one rule I set in Points section is not respected: adding x points after visiting X page. While other points are added normally (rules respected), this one is not. No idea why… ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 9:02pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/3 "2015-10-28T21:02:57Z")
Is it adding points normally? If you go to Configurations-\>Email and hit “Sent test email” you’ll receive the email? If you don’t receive the test mail so it’s a problem on your mail service. If you received the mautic test mail so go to the folder mautic/app/spool/default and check if is there any file there or is it empty. ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 10:00pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/4 "2015-10-28T22:00:31Z")
Yes, I receive email normaly if I send test. I don’t find mautic/app/spool/default…where to find it? In Filezilla I can go to mautic/App, but cant find spool… ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 10:01pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/5 "2015-10-28T22:01:53Z")
On your server go to the folder where Mautic is installed, inside this folder go to /app/spool/default/. Check if this folder is empty or is there any file there. ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 10:09pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/6 "2015-10-28T22:09:56Z")
Sorry, but under app I dont see poof folder ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 10:12pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/7 "2015-10-28T22:12:21Z")
Oh, so maybe you’re not queuing emails, you’re sending immediately, am I right? Try to select the option “Queue” and be sure that the cronjob `mautic:email:process` is set for every minute. ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 10:13pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/8 "2015-10-28T22:13:11Z")
Yes, I guess I send them immediately Where is the option ‘Queue’? ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 10:19pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/9 "2015-10-28T22:19:58Z")
![](https://drive.google.com/file/d/0B2FQ6mV_F3mfTkd0UThWY2R1a2c/view?usp=sharing) ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 10:20pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/10 "2015-10-28T22:20:34Z")
Configuration \> Webhook Settings \> Queue events only Am I right? ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 10:21pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/11 "2015-10-28T22:21:22Z")
> [@4322:@tiagorodrigues](#): > Ah, ok ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 10:23pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/12 "2015-10-28T22:23:07Z")
sorry, ![](http://s22.postimg.org/pvjppyghd/Mautic.png) Also, how are you cronjobs configured? ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 10:29pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/13 "2015-10-28T22:29:18Z")
Should I set it to 30 too? ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 10:32pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/14 "2015-10-28T22:32:52Z")
I tried as you said. But It seems only ‘List Email’ is working (still pending), but nothing sent from Template Email. ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 10:33pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/15 "2015-10-28T22:33:24Z")
Set the number you want to…That is my queue. I limited myself to send 30 emails per minute to avoid server problems. ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 10:34pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/16 "2015-10-28T22:34:44Z")
Please send some images of your campaign dashboard. ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 10:40pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/17 "2015-10-28T22:40:00Z")
![](http://i1275.photobucket.com/albums/y442/NVIgnis/Screenshot_1_zpscs9k4qzi.jpg) My campaign setting ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 10:40pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/18 "2015-10-28T22:40:52Z")
![](http://i1275.photobucket.com/albums/y442/NVIgnis/Screenshot_2_zpsfs92rqxd.jpg) My Email setting ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 10:50pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/19 "2015-10-28T22:50:04Z")
Actually I just noticed that points were not added as set in campaign. Points were added from other address: Forms So campaign is not working at all ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 10:55pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644/20 "2015-10-28T22:55:27Z")
Nick, as I remember you said you’re using ASO server, am I right? I suppose you’ve configured your cronjobs like this: ` php /home/USERNAME/public_html/MauticFolderName/app/cons.........` if so, please change to ```auto /usr/local/php55/bin/php /home/USERNAME/public_html/MauticFolderName/app/cons......... ``` It should be like /usr/local/php55/bin/php /home/USERNAME/public\_html/MauticFolder/app/console mautic:leadlists:update --env=prod /usr/local/php55/bin/php /home/USERNAME/public\_html/MauticFolder/app/console mautic:campaigns:update -f --env=prod /usr/local/php55/bin/php /home/USERNAME/public\_html/MauticFolder/app/console mautic:campaigns:trigger -f --env=prod /usr/local/php55/bin/php /home/USERNAME/public\_html/MauticFolder/app/console mautic:email:process --env=prod Change the username and the MauticFolder. Set the time for every minute. Let’s get it working. [Next page](https://forum.mautic.org/t/campaign-doesnt-send-an-email/2644.md?page=2)