# Campaign email not tracked

**URL:** <https://forum.mautic.org/t/campaign-email-not-tracked/4502>\
**Category:** Product Support\
**Created:** [July 14, 2016, 6:56am UTC](https://forum.mautic.org/t/campaign-email-not-tracked/4502 "2016-07-14T06:56:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ultroconsulting](https://avatars.discourse-cdn.com/v4/letter/u/919ad9/32.png) [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\
**Post date:** [July 14, 2016, 6:56am UTC](https://forum.mautic.org/t/campaign-email-not-tracked/4502/1 "2016-07-14T06:56:53Z")

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Hello,  
  
  
  
Segment (standalone) emails I sent (on test run) were tracked correctly. I verified it in “Reports”, “All emails”. But not campaign emails. Although the campaign email was opened and reply was sent, the contact’s profile shows that the email was not opened. The email report also show 0 read for this email.  
  
  
  
Appreciate any help.  
  
  
  
Thanks.

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<div class="post-metadata">

**Author:** ![ultroconsulting](https://avatars.discourse-cdn.com/v4/letter/u/919ad9/32.png) [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\
**Post date:** [July 14, 2016, 6:56am UTC](https://forum.mautic.org/t/campaign-email-not-tracked/4502/2 "2016-07-14T06:56:53Z")

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Hello,

Segment (standalone) emails I sent (on test run) were tracked correctly. I verified it in “Reports”, “All emails”. But not campaign emails. Although the campaign email was opened and reply was sent, the contact’s profile shows that the email was not opened. The email report also show 0 read for this email.

Appreciate any help.

Thanks.