# Campaign Email Problem

**URL:** <https://forum.mautic.org/t/campaign-email-problem/4772>\
**Category:** General Discussion\
**Created:** [August 6, 2016, 6:27am UTC](https://forum.mautic.org/t/campaign-email-problem/4772 "2016-08-06T06:27:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![venkatesham](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/venkatesham/32/623_2.png) [@venkatesham](https://forum.mautic.org/u/venkatesham)\
**Post date:** [August 6, 2016, 6:27am UTC](https://forum.mautic.org/t/campaign-email-problem/4772/1 "2016-08-06T06:27:03Z")

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Hi,  
  
  
  
We have created the campaign and we are having problem sending email to the visitors who visits and fill’s up the form and submits.  
  
  
  
I am able to see the send message in AMAZON SES and i am able to see the contact update also in mautic, but the email is not going for the visitors.  
  
  
  
Can some one help me here.  
  
  
  
Warm Regards,  
  
  
  
Venkatesha

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<div class="post-metadata">

**Author:** ![venkatesham](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/venkatesham/32/623_2.png) [@venkatesham](https://forum.mautic.org/u/venkatesham)\
**Post date:** [August 6, 2016, 6:27am UTC](https://forum.mautic.org/t/campaign-email-problem/4772/2 "2016-08-06T06:27:03Z")

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Hi,

We have created the campaign and we are having problem sending email to the visitors who visits and fill’s up the form and submits.

I am able to see the send message in AMAZON SES and i am able to see the contact update also in mautic, but the email is not going for the visitors.

Can some one help me here.

Warm Regards,

Venkatesha

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<div class="post-metadata">

**Author:** ![Andrea](https://avatars.discourse-cdn.com/v4/letter/a/c37758/32.png) [@Andrea](https://forum.mautic.org/u/Andrea)\
**Post date:** [August 7, 2016, 10:35am UTC](https://forum.mautic.org/t/campaign-email-problem/4772/3 "2016-08-07T10:35:16Z")

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There are any records in Mautic that your email will or have been sent?  
I had a similar problem, people where able to register via form but the email in my Campaign didn’t send… That was because I set wrong my cron jobs, once I fixed it everything started to work like a charm.

Hope this can help.