# campaign emails sent  but  never  received  by contacts

**URL:** <https://forum.mautic.org/t/campaign-emails-sent-but-never-received-by-contacts/8200>\
**Category:** Product Support\
**Created:** [April 13, 2017, 11:33am UTC](https://forum.mautic.org/t/campaign-emails-sent-but-never-received-by-contacts/8200 "2017-04-13T11:33:41Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![patrickyk](https://avatars.discourse-cdn.com/v4/letter/p/e36b37/32.png) [@patrickyk](https://forum.mautic.org/u/patrickyk)\
**Post date:** [April 13, 2017, 11:33am UTC](https://forum.mautic.org/t/campaign-emails-sent-but-never-received-by-contacts/8200/1 "2017-04-13T11:33:41Z")

</div>

Hello,  
  
I have set up contacts emails and segments and a campaign ,  
  
The email test for smtp settings and individual emails work fine they send out and actually arrive into the contact’s / lead’s inbox .  
  
However when i run a campaign, the emails show they have left mautic but they never arrive into the contact’s / lead’s inbox .  
  
  
  
Has any one experienced this and resolved it .  
  
could some one help ?

---

<div class="post-metadata">

**Author:** ![patrickyk](https://avatars.discourse-cdn.com/v4/letter/p/e36b37/32.png) [@patrickyk](https://forum.mautic.org/u/patrickyk)\
**Post date:** [April 13, 2017, 11:33am UTC](https://forum.mautic.org/t/campaign-emails-sent-but-never-received-by-contacts/8200/2 "2017-04-13T11:33:41Z")

</div>

Hello,  
I have set up contacts emails and segments and a campaign ,  
The email test for smtp settings and individual emails work fine they send out and actually arrive into the contact’s / lead’s inbox .  
However when i run a campaign, the emails show they have left mautic but they never arrive into the contact’s / lead’s inbox .

Has any one experienced this and resolved it .  
could some one help ?