# Campaign is not working **URL:** \ **Category:** Product Support\ **Created:** [October 1, 2015, 10:33am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443 "2015-10-01T10:33:38Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![gleidson\_h](https://avatars.discourse-cdn.com/v4/letter/g/ccd318/32.png) [@gleidson\_h](https://forum.mautic.org/u/gleidson_h)\ **Post date:** [October 1, 2015, 10:33am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/1 "2015-10-01T10:33:38Z")
I think I did everything correctly but e-mails from my campaign is not sending. I’m trying using Mandrill. I configurate correctly this, because I tested sending test button and it works, so Mandrill is corresctly configurated. I really like Mautic, but I’m having a little difficult to use it. Can you help me please? I want so much use this wonderful tool. ---
**Author:** ![gleidson\_h](https://avatars.discourse-cdn.com/v4/letter/g/ccd318/32.png) [@gleidson\_h](https://forum.mautic.org/u/gleidson_h)\ **Post date:** [October 1, 2015, 10:33am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/2 "2015-10-01T10:33:38Z")
I think I did everything correctly but e-mails from my campaign is not sending. I’m trying using Mandrill. I configurate correctly this, because I tested sending test button and it works, so Mandrill is corresctly configurated. I really like Mautic, but I’m having a little difficult to use it. Can you help me please? I want so much use this wonderful tool. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 1, 2015, 12:36pm UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/3 "2015-10-01T12:36:50Z")
Have you went through all these getting started steps? [https://www.mautic.org/getting-started/](https://www.mautic.org/getting-started/) Make sure cron jobs are configured correctly. Try to trigger the commands manually and see what it outputs. ---
**Author:** ![harukim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harukim/32/902_2.png) [@harukim](https://forum.mautic.org/u/harukim)\ **Post date:** [October 2, 2015, 11:30pm UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/4 "2015-10-02T23:30:20Z")
@escopecz am also having the same challenge with the campaign. i have followed the steps on the getting started guide but emails cannot be sent to leads via campaigns ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 3, 2015, 7:42am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/5 "2015-10-03T07:42:59Z")
That means that cron jobs aren’t configured correctly. If you have a chance to see a cron job log or execute the mautic:campaign:trigger command and see the output, it will tell you what problem is there. ---
**Author:** ![harukim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harukim/32/902_2.png) [@harukim](https://forum.mautic.org/u/harukim)\ **Post date:** [October 3, 2015, 11:30am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/6 "2015-10-03T11:30:39Z")
This is what i get from my email once i run the cron jobs… " Mautic version 1.2.0 - app/prod Usage: command [options] [arguments] Options: –help (-h) Display this help message –quiet (-q) Do not output any message –verbose (-v|vv|vvv) Increase the verbosity of messages: 1 for normal output, 2 for more verbose output and 3 for debug –version (-V) Display this application version –ansi Force ANSI output –no-ansi Disable ANSI output –no-interaction (-n) Do not ask any interactive question –shell (-s) Launch the shell. –process-isolation Launch commands from shell as a separate process. –env (-e) The Environment name. (default: “prod”) –no-debug Switches off debug mode. Available commands: help Displays help for a command list Lists commands assets assets:install Installs bundles web assets under a public web directory bazinga bazinga:oauth-server:clean Clean expired tokens cache cache:clear Clears the cache cache:warmup Warms up an empty cache config config:debug Dumps the current configuration for an extension config:dump-reference Dumps the default configuration for an extension container container:debug Displays current services for an application debug debug:swiftmailer Displays current mailers for an application doctrine doctrine:cache:clear-metadata Clears all metadata cache for an entity manager doctrine:cache:clear-query Clears all query cache for an entity manager doctrine:cache:clear-result Clears result cache for an entity manager doctrine:database:create Creates the configured databases doctrine:database:drop Drops the configured databases doctrine:ensure-production-settings Verify that Doctrine is properly configured for a production environment. doctrine:fixtures:load Load data fixtures to your database. doctrine:generate:entities Generates entity classes and method stubs from your mapping information doctrine:mapping:convert Convert mapping information between supported formats. doctrine:mapping:import Imports mapping information from an existing database doctrine:mapping:info doctrine:migrations:diff Generate a migration by comparing your current database to your mapping information. doctrine:migrations:execute Execute a single migration version up or down manually. doctrine:migrations:generate Generate a blank migration class. doctrine:migrations:latest Outputs the latest version number doctrine:migrations:migrate Execute a migration to a specified version or the latest available version. doctrine:migrations:status View the status of a set of migrations. doctrine:migrations:version Manually add and delete migration versions from the version table. doctrine:query:dql Executes arbitrary DQL directly from the command line. doctrine:query:sql Executes arbitrary SQL directly from the command line. doctrine:schema:create Executes (or dumps) the SQL needed to generate the database schema doctrine:schema:drop Executes (or dumps) the SQL needed to drop the current database schema doctrine:schema:update Executes (or dumps) the SQL needed to update the database schema to match the current mapping metadata. doctrine:schema:validate Validate the mapping files. fos fos:oauth-server:clean Clean expired tokens generate generate:doctrine:entities Generates entity classes and method stubs from your mapping information init init:acl Mounts ACL tables in the database mautic mautic:assets:generate Combines and minifies asset files from each bundle into single production files mautic:campaign:trigger Trigger timed events for published campaigns. mautic:campaigns:rebuild Rebuild campaigns based on lead lists. mautic:campaigns:trigger Trigger timed events for published campaigns. mautic:campaigns:update Rebuild campaigns based on lead lists. mautic:check:email Fetch and process monitored email. mautic:check:mail Fetch and process monitored email. mautic:email:process Processes SwiftMail’s mail queue mautic:emails:process Processes SwiftMail’s mail queue mautic:fetch:email Fetch and process monitored email. mautic:fetch:mail Fetch and process monitored email. mautic:install:data Installs Mautic with sample data mautic:leadlists:rebuild Update leads in smart lists based on new lead data. mautic:leadlists:update Update leads in smart lists based on new lead data. mautic:lists:rebuild Update leads in smart lists based on new lead data. mautic:lists:update Update leads in smart lists based on new lead data. mautic:process:email Processes SwiftMail’s mail queue mautic:process:emails Processes SwiftMail’s mail queue mautic:rebuild:campaigns Rebuild campaigns based on lead lists. mautic:rebuild:leadlists Update leads in smart lists based on new lead data. mautic:rebuild:lists Update leads in smart lists based on new lead data. mautic:send:email Processes SwiftMail’s mail queue mautic:send:emails Processes SwiftMail’s mail queue mautic:transifex:pull Fetches translations for Mautic from Transifex mautic:transifex:push Pushes Mautic translation resources to Transifex mautic:translation:createconfig Create config.php files for translations mautic:translation:debug Displays translation messages informations mautic:trigger:campaign Trigger timed events for published campaigns. mautic:trigger:campaigns Trigger timed events for published campaigns. mautic:update:apply Updates the Mautic application mautic:update:campaigns Rebuild campaigns based on lead lists. mautic:update:find Fetches updates for Mautic mautic:update:leadlists Update leads in smart lists based on new lead data. mautic:update:lists Update leads in smart lists based on new lead data. mautic:webhooks:process Process queued webhook payloads oneup oneup:uploader:clear-chunks Clear chunks according to the max-age you defined in your configuration. oneup:uploader:clear-orphans Clear orphaned uploads according to the max-age you defined in your configuration. orm orm:convert:mapping Convert mapping information between supported formats. router router:debug Displays current routes for an application router:dump-apache Dumps all routes as Apache rewrite rules router:match Helps debug routes by simulating a path info match swiftmailer swiftmailer:debug Displays current mailers for an application swiftmailer:email:send Send simple email message swiftmailer:spool:send Sends emails from the spool translation translation:debug Displays translation messages informations translation:update Updates the translation file yaml yaml:lint Lints a file and outputs encountered errors X-Powered-By: PHP/5.3.29 Set-Cookie: 92ed13a8b34d3da93ba3830a51e1b783=u4m1l403uepgil9fgiqbi78i03; path=/ Content-type: text/html" ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 5, 2015, 6:03am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/7 "2015-10-05T06:03:43Z")
Yep, that’s a list of available commands when you run ```auto app/console ``` But you have to run specific commands from that list to make the automation work: [https://www.mautic.org/getting-started/](https://www.mautic.org/getting-started/) ---
**Author:** ![harukim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harukim/32/902_2.png) [@harukim](https://forum.mautic.org/u/harukim)\ **Post date:** [October 5, 2015, 4:41pm UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/8 "2015-10-05T16:41:41Z")
I think i have followed the steps here [https://www.mautic.org/getting-started/](https://www.mautic.org/getting-started/) I have run the cron jons through my cpanel with an interval of once per minute. Previously on running the cron jobs this is what i got via email which i think notified me of a problem on the folder path which i changed hence the above output Status: 404 Not Found X-Powered-By: PHP/5.3.29 Content-type: text/html No input file specified. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 5, 2015, 5:54pm UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/9 "2015-10-05T17:54:40Z")
I don’t understand from your answer if you managed to fix the problem or it is still remaining. PHP 5.2.29 is not supported by Mautic. See requirements: [https://www.mautic.org/download/requirements/](https://www.mautic.org/download/requirements/) From following link you can see that versions supported by PHP project are 5.5 and 5.6: [http://php.net/supported-versions.php](http://php.net/supported-versions.php) ---
**Author:** ![harukim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harukim/32/902_2.png) [@harukim](https://forum.mautic.org/u/harukim)\ **Post date:** [October 7, 2015, 4:58am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/10 "2015-10-07T04:58:00Z")
i have upgraded my php version to 5.5 but still facing the same problem ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 7, 2015, 5:21am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/11 "2015-10-07T05:21:43Z")
Check if the path to the Mautic commands is correct. Make a screen shot of the cron configuration if it doesn’t help. ---
**Author:** ![harukim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harukim/32/902_2.png) [@harukim](https://forum.mautic.org/u/harukim)\ **Post date:** [October 7, 2015, 5:55am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/12 "2015-10-07T05:55:02Z")
can i give you access to it then you may help? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 7, 2015, 7:12am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/13 "2015-10-07T07:12:55Z")
No, sorry. I’d prefer the screenshot. ---
**Author:** ![harukim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harukim/32/902_2.png) [@harukim](https://forum.mautic.org/u/harukim)\ **Post date:** [October 8, 2015, 5:37pm UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/14 "2015-10-08T17:37:04Z")
Please find the screenshot for the cron jobs ![](https://www.facebook.com/photo.php?fbid=1092769154069196&set=a.254008247945295.75745.100000083660094&type=3&theater) I decided to use php mail and now i can trigger send email directly. But the campaigns still cannot send emails ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 9, 2015, 4:42am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/15 "2015-10-09T04:42:49Z")
Sharing an image via Facebook. Never thought of that. Works though. The screen shot has blank fields. I don’t need a blank form. I’d like to see what values have you inserted in it. ---
**Author:** ![harukim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harukim/32/902_2.png) [@harukim](https://forum.mautic.org/u/harukim)\ **Post date:** [October 9, 2015, 9:32am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/16 "2015-10-09T09:32:39Z")
Well, do you mean this \*/5 \* \* \* \* php public\_html/demo3/app/console mautic:leadlists:update --env=prod \*/5 \* \* \* \* php public\_html/demo3/app/console mautic:campaigns:update --env=prod \*/5 \* \* \* \* php public\_html/demo3/app/console mautic:campaigns:trigger --env=prod \*/5 \* \* \* \* php public\_html/demo3/app/console mautic:email:process --env=prod ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 9, 2015, 10:54am UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/17 "2015-10-09T10:54:09Z")
Yes, that’s better. I bet public\_html is not a root directory. Take a look for example to Mautic’s configuration \> Asset Settings. The real path should be a part of the asset directory path. ---
**Author:** ![harukim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harukim/32/902_2.png) [@harukim](https://forum.mautic.org/u/harukim)\ **Post date:** [October 9, 2015, 12:54pm UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/18 "2015-10-09T12:54:26Z")
/home/websitem/public\_html/demo3/app/console mautic:leadlists:update --env=prod /home/websitem/public\_html/demo3/app/console mautic:campaigns:update --env=prod /home/websitem/public\_html/demo3/app/console mautic:campaigns:trigger --env=prod /home/websitem/public\_html/demo3/app/console mautic:email:process --env=prod i have used the above path… Just wondering if i was supposed to include “php” so that it could look like… php /home/websitem/public\_html/demo3/app/console mautic:email:process --env=prod ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 9, 2015, 1:00pm UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/19 "2015-10-09T13:00:42Z")
the php prefix should not be required since 1.2.0, but it won’t do any harm if you’ll leave it there. Those paths looks more like it. If cron jobs are still not working, take a look if there is some log of executed cron jobs. Or maybe the log is sent to your email as you wrote earlier. Or, if you have SSH access to the server, you can take the command and execute it manually. If you don’t have SSH, use [this script](https://gist.github.com/escopecz/9a1a0b10861941a457f4) instead. The point is to get output of those commands and see if they work as they should or if there is some PHP error preventing it. So, what’s the output? ---
**Author:** ![harukim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harukim/32/902_2.png) [@harukim](https://forum.mautic.org/u/harukim)\ **Post date:** [October 9, 2015, 1:09pm UTC](https://forum.mautic.org/t/campaign-is-not-working/2443/20 "2015-10-09T13:09:34Z")
yes the logs are sent to my email and i can see them already Let me use the script then will let you know the output in 15 mins [Next page](https://forum.mautic.org/t/campaign-is-not-working/2443.md?page=2)