# Campaign not running **URL:** \ **Category:** Product Support\ **Created:** [October 20, 2020, 6:34pm UTC](https://forum.mautic.org/t/campaign-not-running/16659 "2020-10-20T18:34:36Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![marcink](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/marcink/32/2157_2.png) [@marcink](https://forum.mautic.org/u/marcink)\ **Post date:** [October 20, 2020, 6:34pm UTC](https://forum.mautic.org/t/campaign-not-running/16659/1 "2020-10-20T18:34:37Z")
**Your software** My Mautic version is: 2.16.3 My PHP version is: 7.2 **Your problem** My problem is: I’ve created a campaign that after submitting a form checks if page was visited (limit to pages set and url set to _giacomini-polska.pl_). If true It appends to contact a tag (Tag\_kalendarzGiaco\_T43 and addst to segment (Giacomini\_odwiedziStrone). Then waits 10 min’s and checks if the tags were set. If yes adds points to contact. Unfortunately all the steps have pending state. The cron is running every 3 min’s: \*/3 \* \* \* \* /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:campaigns:trigger \> /home/kfam/domains/mailing.kfam.pl/public\_html/app/logs/campaigns\_trigger.log 2\>&1 crontab contents: \*/15 \* \* \* \* php -f /home/kfam/domains/webstorage.kfam.pl/public\_html/cron.php #0,15,30,45 \*/2 \* \* \* \* /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:segments:update \>\> /home/kfam/domains/mailing.kfam.pl/public\_html/app/logs/segments\_update.log 2\>&1 #5,20,35,50 \*/2 \* \* \* \* /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:campaigns:update \>\> /home/kfam/domains/mailing.kfam.pl/public\_html/app/logs//home/kfam/domains/mailing.kfam.pl/public\_html/app/logs/campaigns\_update.log 2\>&1 #10,25,40,55 _/3 \* \* \* \* /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:campaigns:trigger \>\> /home/kfam/domains/mailing.kfam.pl/public\_html/app/logs/campaigns\_trigger.log 2\>&1 #_/10 _/1 \* \* \* \* /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:emails:send \>\> /home/kfam/domains/mailing.kfam.pl/public\_html/app/logs/emails\_send.log 2\>&1 #_/30 _/3 \* \* \* \* /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:social:monitoring \>\> /home/kfam/domains/mailing.kfam.pl/public\_html/app/logs/social\_monitoring.log 2\>&1 #_/10 \*/1 \* \* \* \* /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:webhooks:process \>\> /home/kfam/domains/mailing.kfam.pl/public\_html/app/logs/webhooks.log 2\>&1 - \*/6 \* \* \* /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:iplookup:download \>\> /home/kfam/domains/mailing.kfam.pl/public\_html/app/logs/iplookup.log 2\>&1 \*/5 \* \* \* \* /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:import \>\> /home/kfam/domains/mailing.kfam.pl/public\_html/app/logs/import.log 2\>&1 11 3 \* \* \* geoipupdate -f /etc/GeoIP.conf -d app/cache/ip\_data These errors are showing in the log: Steps I have tried to fix the problem: Runned the commands from prompt: /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:campaigns:trigger /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:campaigns:rebuild /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:campaigns:validate /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:campaigns:execute /opt/rh/rh-php72/root/usr/bin/php /home/kfam/domains/mailing.kfam.pl/public\_html/app/console mautic:campaigns:update No change for any step in Campaigns. ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/55b7b257fb0f4da0c6e00a29c66dff23c4e7924f.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/74c55e03069c1867944e92dc50f28795b5d3b7ee.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/905648db46ff57b94aaca4078d464d5d4156a16d.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a25be1c615ca2ce2aaf9498e285239971408a547.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/870eb1b3f50ec1aa5f4821cb44ec24093f37bb49.png) ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [October 20, 2020, 6:52pm UTC](https://forum.mautic.org/t/campaign-not-running/16659/2 "2020-10-20T18:52:22Z")
Hi there Are you testing on the same browser you are logged into Mautic on ? If so try test on a separate browser and maybe in incognito window. Also on the users are you able to see in their events if they have been registered as hitting the page ? ---
**Author:** ![marcink](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/marcink/32/2157_2.png) [@marcink](https://forum.mautic.org/u/marcink)\ **Post date:** [October 20, 2020, 8:07pm UTC](https://forum.mautic.org/t/campaign-not-running/16659/3 "2020-10-20T20:07:56Z")
Ok I’ll try that way. How does the nautical recognizes the user visiting the site? Cookies? Will the campaign count the firs visit on the page when I submit the form?