# Campaign not sending emails **URL:** \ **Category:** Product Support\ **Created:** [November 17, 2020, 12:36pm UTC](https://forum.mautic.org/t/campaign-not-sending-emails/17053 "2020-11-17T12:36:45Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![dannyogolo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dannyogolo/32/627_2.png) [@dannyogolo](https://forum.mautic.org/u/dannyogolo)\ **Post date:** [November 17, 2020, 12:36pm UTC](https://forum.mautic.org/t/campaign-not-sending-emails/17053/1 "2020-11-17T12:36:45Z")
**Your problem** My problem is: I set up a double option campaign (to reduce bounce), the first step of adding the contact to the pending list works, but sending the option email with a confirmation link is not working. the email is not sent. I followed the [tutorial here](https://www.mautic.org/blog/integrator/creating-a-double-opt-in-email-campaign) what could I be doing working? ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [November 17, 2020, 5:45pm UTC](https://forum.mautic.org/t/campaign-not-sending-emails/17053/2 "2020-11-17T17:45:21Z")
are you testing this yourself to see if it is working, if so make sure you are testing from a different browser or an incognito browser where you are not logged into Mautic from ---
**Author:** ![dannyogolo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dannyogolo/32/627_2.png) [@dannyogolo](https://forum.mautic.org/u/dannyogolo)\ **Post date:** [November 17, 2020, 8:28pm UTC](https://forum.mautic.org/t/campaign-not-sending-emails/17053/3 "2020-11-17T20:28:01Z")
Its not just me, also a colleague who is not in Mautic is having the same issue - does not receive an email after being added to pending list ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [November 18, 2020, 11:31am UTC](https://forum.mautic.org/t/campaign-not-sending-emails/17053/4 "2020-11-18T11:31:16Z")
are you able to send normal email from mautic today ? Can you paste a screenshot of your campaign, your cronjobs and possible the mautic.error log. Maybe we can shed some more light once we see this. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [November 18, 2020, 4:12pm UTC](https://forum.mautic.org/t/campaign-not-sending-emails/17053/5 "2020-11-18T16:12:03Z")
Hi, does ANY email sending works for you? ---
**Author:** ![dannyogolo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dannyogolo/32/627_2.png) [@dannyogolo](https://forum.mautic.org/u/dannyogolo)\ **Post date:** [November 18, 2020, 5:20pm UTC](https://forum.mautic.org/t/campaign-not-sending-emails/17053/6 "2020-11-18T17:20:51Z")
Yes, normal segment emailing works ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [November 19, 2020, 1:27pm UTC](https://forum.mautic.org/t/campaign-not-sending-emails/17053/7 "2020-11-19T13:27:11Z")
Sorry to ask stupid question, but: is the email in question published? ---
**Author:** ![dannyogolo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dannyogolo/32/627_2.png) [@dannyogolo](https://forum.mautic.org/u/dannyogolo)\ **Post date:** [November 19, 2020, 10:05pm UTC](https://forum.mautic.org/t/campaign-not-sending-emails/17053/8 "2020-11-19T22:05:12Z")
Yes, its published. from the right side of the edit page