# Campaign Not Working

**URL:** <https://forum.mautic.org/t/campaign-not-working/8948>\
**Category:** Product Support\
**Created:** [July 13, 2017, 11:55pm UTC](https://forum.mautic.org/t/campaign-not-working/8948 "2017-07-13T23:55:38Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![seedofabraham](https://avatars.discourse-cdn.com/v4/letter/s/87869e/32.png) [@seedofabraham](https://forum.mautic.org/u/seedofabraham)\
**Post date:** [July 13, 2017, 11:55pm UTC](https://forum.mautic.org/t/campaign-not-working/8948/1 "2017-07-13T23:55:38Z")

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I sent a campaign two days ago but now it is no longer working. I haven’t upgraded to 2.9 yet. My folders and files are all writeable, server says zero errors, and mautic logs replies: “Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch.”  
  
  
  
I tested the cron updates using SSH and it does not show anything is pending :  
  
  
  
Triggering events for campaign 5  
  
Triggering first level events  
  
0 total events(s) to be processed in batches of 100  
  
0 event(s) executed  
  
  
  
Triggering scheduled events  
  
0 total events(s) to be processed in batches of 100  
  
0 event(s) executed  
  
  
  
Triggering ‘non-action’ events  
  
0 event(s) executed  
  
  
  
Can someone give me some assistance?

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<div class="post-metadata">

**Author:** ![seedofabraham](https://avatars.discourse-cdn.com/v4/letter/s/87869e/32.png) [@seedofabraham](https://forum.mautic.org/u/seedofabraham)\
**Post date:** [July 13, 2017, 11:55pm UTC](https://forum.mautic.org/t/campaign-not-working/8948/2 "2017-07-13T23:55:38Z")

</div>

I sent a campaign two days ago but now it is no longer working. I haven’t upgraded to 2.9 yet. My folders and files are all writeable, server says zero errors, and mautic logs replies: “Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch.”

I tested the cron updates using SSH and it does not show anything is pending :

Triggering events for campaign 5  
Triggering first level events  
0 total events(s) to be processed in batches of 100  
0 event(s) executed

Triggering scheduled events  
0 total events(s) to be processed in batches of 100  
0 event(s) executed

Triggering ‘non-action’ events  
0 event(s) executed

Can someone give me some assistance?

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**Author:** ![JoPitts](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jopitts/32/636_2.png) [@JoPitts](https://forum.mautic.org/u/JoPitts)\
**Post date:** [July 14, 2017, 2:20am UTC](https://forum.mautic.org/t/campaign-not-working/8948/3 "2017-07-14T02:20:48Z")

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Is there anyone that SHOULD be getting emails from the campaign currently?

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**Author:** ![seedofabraham](https://avatars.discourse-cdn.com/v4/letter/s/87869e/32.png) [@seedofabraham](https://forum.mautic.org/u/seedofabraham)\
**Post date:** [July 17, 2017, 1:57am UTC](https://forum.mautic.org/t/campaign-not-working/8948/4 "2017-07-17T01:57:28Z")

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Yes. I have used both a test segment and a production segment of 30 people and neither has triggered.

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**Author:** ![seedofabraham](https://avatars.discourse-cdn.com/v4/letter/s/87869e/32.png) [@seedofabraham](https://forum.mautic.org/u/seedofabraham)\
**Post date:** [July 21, 2017, 5:22pm UTC](https://forum.mautic.org/t/campaign-not-working/8948/5 "2017-07-21T17:22:17Z")

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Shout out to @denispavliha for his awesome trick. I must have done this initially without realizing the steps.

[https://www.mautic.org/community/index.php/7499-trick-how-to-send-campaign-to-existing-segment-members/p1#p24281](https://www.mautic.org/community/index.php/7499-trick-how-to-send-campaign-to-existing-segment-members/p1#p24281)

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**Author:** ![quangbui](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/quangbui/32/5514_2.png) [@quangbui](https://forum.mautic.org/u/quangbui)\
**Post date:** [August 14, 2021, 2:33pm UTC](https://forum.mautic.org/t/campaign-not-working/8948/6 "2021-08-14T14:33:30Z")

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![Campaign Not Working](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/cee528a92ae13047f20aa5443f408ce6ef57e770.jpeg)

 ![Screenshot_27](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/42f30f1d0b5977e93d5cb8421580f43054afc59c.jpeg)  
 ![Screenshot_28](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/63a05566afcc158e39918dee85d206f993d698ca.jpeg)  
 ![Screenshot_29](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/6355d95e24c21c566bb069ae64db61b150f7a5b3.jpeg)

# [Campaign Not Working](https://forum.mautic.org/t/campaign-not-working/8948)

Pending Not Working, What can I do rope, please help

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<div class="post-metadata">

**Author:** ![quangbui](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/quangbui/32/5514_2.png) [@quangbui](https://forum.mautic.org/u/quangbui)\
**Post date:** [August 14, 2021, 2:35pm UTC](https://forum.mautic.org/t/campaign-not-working/8948/7 "2021-08-14T14:35:01Z")

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Campaign Not Working please help

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [August 15, 2021, 6:55am UTC](https://forum.mautic.org/t/campaign-not-working/8948/8 "2021-08-15T06:55:56Z")

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Hi, Normally I would try to help you here, but you are not providing any info.  
Here is a PDF, that takes you through the debugging process:

> **[Troubleshoot Mautic Campaigns: Fix Membership and Pending Actions – Joey Keller](https://joeykeller.com/troubleshoot-mautic-campaigns-fix-membership-and-pending-actions/)**
