# Campaign: Send e-mail to those that did not submit a form
**URL:** https://forum.mautic.org/t/campaign-send-e-mail-to-those-that-did-not-submit-a-form/30715
**Category:** Product Support
**Created:** [January 30, 2024, 7:24am UTC](https://forum.mautic.org/t/campaign-send-e-mail-to-those-that-did-not-submit-a-form/30715 "2024-01-30T07:24:44Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@hhs](https://forum.mautic.org/u/hhs)
#### Post date: [January 30, 2024, 7:24am UTC](https://forum.mautic.org/t/campaign-send-e-mail-to-those-that-did-not-submit-a-form/30715/1 "2024-01-30T07:24:45Z")
Hi!
I am creating a campaign and have already created a flow with several conditions and e-mails.
Now I would like to send different e-mails based on wether a user completes a form or not. I have created a decision based on those who completes the form, and can continue a branch with this group.
But how do I send an e-mail to the rest of the audience, who have not completed a form?
I cannot see any option for this. I thought to create a tag for those who complete the form, but I do not see the option to send to those that does not have a certain tag.
I guess a work around is to create a custom field, but I want to avoid this if possible, as there are already lots of fields for different things.
My Mautic version is: 4.4.6
My PHP version is: 8.0.28
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### Author:  [@ricfreire](https://forum.mautic.org/u/ricfreire)
#### Post date: [January 30, 2024, 11:53am UTC](https://forum.mautic.org/t/campaign-send-e-mail-to-those-that-did-not-submit-a-form/30715/2 "2024-01-30T11:53:51Z")
Hiya @hhs
What I would do is give everyone a tag (Example: Waiting form), and add a condition that, when the user fills your form is removed the previous tag and given a new one (Example: Form complete).
That way you could send emails to all the users that didn’t fill the form and another email for the users that indeed fill the form.
I do not believe that creating Custom fields only to be used on a campaign, and to check if the user filled the form or not, is a very good solution. It will, as always, depend on your needs and objectives and maybe it could make sense.
Best regards,
Ricardo
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### Author:  [@hhs](https://forum.mautic.org/u/hhs)
#### Post date: [January 30, 2024, 12:04pm UTC](https://forum.mautic.org/t/campaign-send-e-mail-to-those-that-did-not-submit-a-form/30715/3 "2024-01-30T12:04:20Z")
Thank you for the suggestion. This will work, although not optimal for this particular campaign, as I estimate that the form will only be used by a very small percentage.
Yes, I agree that custom fields is not a good option for campaigns.