# Campaign Stats Discrepancy: Open , Click Contacts and Bounced Counts Mismatch

**URL:** <https://forum.mautic.org/t/campaign-stats-discrepancy-open-click-contacts-and-bounced-counts-mismatch/31748>\
**Category:** Mautic 5 Install/Upgrade Support\
**Tags:** community, development\
**Created:** [April 19, 2024, 12:46pm UTC](https://forum.mautic.org/t/campaign-stats-discrepancy-open-click-contacts-and-bounced-counts-mismatch/31748 "2024-04-19T12:46:05Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![prince\_kumar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/prince_kumar/32/13384_2.png) [@prince\_kumar](https://forum.mautic.org/u/prince_kumar)\
**Post date:** [April 19, 2024, 12:46pm UTC](https://forum.mautic.org/t/campaign-stats-discrepancy-open-click-contacts-and-bounced-counts-mismatch/31748/1 "2024-04-19T12:46:05Z")

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My Mautic version is: 5.0.3  
My PHP version is: 8.1

My problem is:

- Triggered a campaign with 10 contacts.

- 5 contacts bounced, but campaign stats show 0 bounced contacts.  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/432ac7e5eec396bffb610d21250004927bf22c46.png)

- Other contacts received and opened emails, but label displays 0 count. (checked in channels → emails )  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/b49ed5f2049ec6608a394e8da926ee3e2577c2c3.png)

- Upon clicking the label, it reveals 2 contacts opened.  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/5122e1a851e2f30e1ff7be925fe5d18c19dd2969.png)

- Clicking on a link within the email also shows 0 count.

Seeking assistance on how to fix this issue.

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**Author:** ![billyshroud](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/billyshroud/32/12785_2.png) [@billyshroud](https://forum.mautic.org/u/billyshroud)\
**Post date:** [September 23, 2024, 6:29am UTC](https://forum.mautic.org/t/campaign-stats-discrepancy-open-click-contacts-and-bounced-counts-mismatch/31748/2 "2024-09-23T06:29:21Z")

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Did you found a solution with bounced emails count?

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**Author:** ![browserflow](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/browserflow/32/12583_2.png) [@browserflow](https://forum.mautic.org/u/browserflow)\
**Post date:** [October 26, 2024, 1:53pm UTC](https://forum.mautic.org/t/campaign-stats-discrepancy-open-click-contacts-and-bounced-counts-mismatch/31748/3 "2024-10-26T13:53:38Z")

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I encounter exactly the same. Did you find a solution?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [October 28, 2024, 5:29pm UTC](https://forum.mautic.org/t/campaign-stats-discrepancy-open-click-contacts-and-bounced-counts-mismatch/31748/4 "2024-10-28T17:29:27Z")

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Bounces shown here depend mostly on how the feedback loop is tied in.  
If the feeback loop is notified about the id of the email which bounces, then you can see it here. If not, then just a generic bounce information is added to the contact.

Joey

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<div class="post-metadata">

**Author:** ![prince\_kumar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/prince_kumar/32/13384_2.png) [@prince\_kumar](https://forum.mautic.org/u/prince_kumar)\
**Post date:** [February 3, 2025, 12:09pm UTC](https://forum.mautic.org/t/campaign-stats-discrepancy-open-click-contacts-and-bounced-counts-mismatch/31748/5 "2025-02-03T12:09:24Z")

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no didn’t found any solution, still struggle for the solution.