# Campaign won't trigger **URL:** \ **Category:** Product Support\ **Created:** [January 23, 2025, 3:12am UTC](https://forum.mautic.org/t/campaign-wont-trigger/34822 "2025-01-23T03:12:11Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![3von](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/3von/32/13516_2.png) [@3von](https://forum.mautic.org/u/3von)\ **Post date:** [January 23, 2025, 3:12am UTC](https://forum.mautic.org/t/campaign-wont-trigger/34822/1 "2025-01-23T03:12:11Z")
**Your software** My Mautic version is: 5 My PHP version is: 8.2 My Database type and version is: 10.11 **Your problem** My problem is: Campaign not trigginering These errors are showing in the log: The problem is that I don’t know what logs to check Steps I have tried to fix the problem: Watched a few youtube videos and consulting the documentation. It appears that I’ve done everything correctly. If someone could direct me on how to troubleshoot this, it would be helpful. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [January 23, 2025, 7:59am UTC](https://forum.mautic.org/t/campaign-wont-trigger/34822/2 "2025-01-23T07:59:40Z")
What happens if you run the commands directly from the command line? I’m talking about mautic:campaigns:update mautic:campaigns:trigger ? ---
**Author:** ![3von](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/3von/32/13516_2.png) [@3von](https://forum.mautic.org/u/3von)\ **Post date:** [January 24, 2025, 2:16am UTC](https://forum.mautic.org/t/campaign-wont-trigger/34822/3 "2025-01-24T02:16:48Z")
Thanks for replying. Here’s the output of those commands: ```auto evon@mail-list-server:/var/www/html$ sudo bin/console mautic:campaigns:update Rebuilding contacts for campaign 1 0 total contact(s) to be added in batches of 300 0 total contact(s) to be removed in batches of 300 evon@mail-list-server:/var/www/html$ sudo bin/console mautic:campaigns:trigger Triggering events for campaign 1 Triggering events for newly added contacts 1 total events(s) to be processed in batches of 100 contacts 1/1 [============================] 100% 1 total event was executed 0 total events were scheduled Triggering scheduled events 0 total events(s) to be processed in batches of 100 contacts 0 total events were executed 0 total events were scheduled Triggering events for inactive contacts 0 total events were executed 0 total events were scheduled ``` There’s one contact and no email was recieved at the email address. Is there anything else I can try or logs I can check? ---
**Author:** ![3von](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/3von/32/13516_2.png) [@3von](https://forum.mautic.org/u/3von)\ **Post date:** [January 24, 2025, 2:19am UTC](https://forum.mautic.org/t/campaign-wont-trigger/34822/4 "2025-01-24T02:19:28Z")
Here’s some output from var/logs ```auto evon@mail-list-server:/var/www/html/var/logs$ cat prod-2025-01-24.php [2025-01-24T02:13:48.120882+00:00] app.ERROR: [MAIL ERROR] Expected response code "250" but got code "554", with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-2: strivingforholiness@gmail.com". [] {"hostname":"mail-list-server","pid":12526} ``` ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [January 24, 2025, 11:54am UTC](https://forum.mautic.org/t/campaign-wont-trigger/34822/5 "2025-01-24T11:54:13Z")
It seems, that you are trying to send an email FROM a GMAIL but it shouldn’t be a sender email in Amazon SES. ---
**Author:** ![3von](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/3von/32/13516_2.png) [@3von](https://forum.mautic.org/u/3von)\ **Post date:** [January 24, 2025, 12:38pm UTC](https://forum.mautic.org/t/campaign-wont-trigger/34822/6 "2025-01-24T12:38:45Z")
I don’t see how that’s possible when this is my Mautic settings. I will check my SES settings as well. Is there anything else I should be checking? ![2025-01-24_07-37](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f674de4d586b2ae87be18f2138c78095f30340ef.png) ---
**Author:** ![3von](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/3von/32/13516_2.png) [@3von](https://forum.mautic.org/u/3von)\ **Post date:** [January 24, 2025, 10:17pm UTC](https://forum.mautic.org/t/campaign-wont-trigger/34822/7 "2025-01-24T22:17:07Z")
![2025-01-24_17-00](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/d3c657ca52ac274cc1ac07187286e493b6eb598d.png) This is what happens whenever I try to send a direct email. ```auto evon@mail-list-server:/var/www/html/var/logs$ cat mautic_prod-2025-01-24.php [2025-01-24T22:00:21.058989+00:00] mautic.CRITICAL: Uncaught PHP Exception UnexpectedValueException: "The stream or file "/var/www/html/var/logs/prod-2025-01-24.php" could not be opened in append mode: Failed to open stream: Permission denied The exception occurred while attempting to log: [MAIL ERROR] Expected response code "250" but got code "554", with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-2: strivingforholiness@gmail.com". Extra: {"hostname":"mail-list-server","pid":6816}" at /var/www/html/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php line 157 {"exception":"[object] (UnexpectedValueException(code: 0): The stream or file \"/var/www/html/var/logs/prod-2025-01-24.php\" could not be opened in append mode: Failed to open stream: Permission denied\nThe exception occurred while attempting to log: [MAIL ERROR] Expected response code \"250\" but got code \"554\", with message \"554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-2: strivingforholiness@gmail.com\".\nExtra: {\"hostname\":\"mail-list-server\",\"pid\":6816} at /var/www/html/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php:157)"} {"hostname":"mail-list-server","pid":6816} [2025-01-24T22:01:23.593748+00:00] mautic.CRITICAL: Uncaught PHP Exception UnexpectedValueException: "The stream or file "/var/www/html/var/logs/prod-2025-01-24.php" could not be opened in append mode: Failed to open stream: Permission denied The exception occurred while attempting to log: [MAIL ERROR] Expected response code "250" but got code "554", with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-2: evon_smith@yahoo.ca". Extra: {"hostname":"mail-list-server","pid":3744}" at /var/www/html/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php line 157 {"exception":"[object] (UnexpectedValueException(code: 0): The stream or file \"/var/www/html/var/logs/prod-2025-01-24.php\" could not be opened in append mode: Failed to open stream: Permission denied\nThe exception occurred while attempting to log: [MAIL ERROR] Expected response code \"250\" but got code \"554\", with message \"554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-2: evon_smith@yahoo.ca\".\nExtra: {\"hostname\":\"mail-list-server\",\"pid\":3744} at /var/www/html/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php:157)"} {"hostname":"mail-list-server","pid":3744} ``` ```auto evon@mail-list-server:/var/www/html/var/logs$ cat prod-2025-01-24.php [2025-01-24T02:13:48.120882+00:00] app.ERROR: [MAIL ERROR] Expected response code "250" but got code "554", with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-2: strivingforholiness@gmail.com". [] {"hostname":"mail-list-server","pid":12526} [2025-01-24T21:57:47.706738+00:00] app.ERROR: [MAIL ERROR] Expected response code "250" but got code "554", with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-2: strivingforholiness@gmail.com". [] {"hostname":"mail-list-server","pid":14945} ``` ---
**Author:** ![3von](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/3von/32/13516_2.png) [@3von](https://forum.mautic.org/u/3von)\ **Post date:** [February 4, 2025, 12:15am UTC](https://forum.mautic.org/t/campaign-wont-trigger/34822/8 "2025-02-04T00:15:48Z")
The issue was that I was still sandboxed by Amazon SES even though the terminal commands worked to trigger the campaign. I have since moved on to Mailgun but my campaigns won’t trigger without me havng to run the terminal command.