# Campaigns not working

**URL:** <https://forum.mautic.org/t/campaigns-not-working/5279>\
**Category:** Product Support\
**Created:** [September 10, 2016, 9:53am UTC](https://forum.mautic.org/t/campaigns-not-working/5279 "2016-09-10T09:53:43Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Luisfm](https://avatars.discourse-cdn.com/v4/letter/l/a9adbd/32.png) [@Luisfm](https://forum.mautic.org/u/Luisfm)\
**Post date:** [September 10, 2016, 9:53am UTC](https://forum.mautic.org/t/campaigns-not-working/5279/1 "2016-09-10T09:53:43Z")

</div>

hey guys,  
  
  
  
i’m having some trouble mautic last version.  
  
  
  
When a lead sign up into a campaign it doesn’t receive the email or adjust points.  
  
In the contact history it show the email from the campaign was sent but i’m not reciving them.  
  
  
  
  
  
 ![VI9rucJ.png](http://i.imgur.com/VI9rucJ.png)  
  
  
  
Click to enlage: [](http://i.imgur.com/VI9rucJ.png)  
  
  
  
By this time the lead shoud have 3 points and should recived one email. none of those thing appen ![:(]( ":(")  
  
  
  
  
  
Those are my cron jobs:

Code:

php /home/xxxx/public\_html/mautic/app/console mautic:iplookup:download --env=prod php /home/xxxx/public\_html/mautic/app/console mautic:segments:update --batch-limit=500 --env=prod php /home/xxxx/public\_html/mautic/app/console mautic:campaigns:rebuild --batch-limit=200 --env=prod php /home/xxxx/public\_html/mautic/app/console mautic:campaigns:trigger --batch-limit=200 --env=prod php /home/xxxx/public\_html/mautic/app/console mautic:emails:send --env=prod php /home/xxxx/public\_html/mautic/app/console mautic:email:fetch --env=prod php /home/xxxx/public\_html/mautic/app/console mautic:webhooks:process --env=prod php /home/xxxx/public\_html/mautic/app/console mautic:social:monitoring --env=prod php /home/xxxx/public\_html/mautic/app/console mautic:maintenance:cleanup --days-old=90 --env=prod

  
  
what i'm i doing wrong?

---

<div class="post-metadata">

**Author:** ![Luisfm](https://avatars.discourse-cdn.com/v4/letter/l/a9adbd/32.png) [@Luisfm](https://forum.mautic.org/u/Luisfm)\
**Post date:** [September 10, 2016, 9:53am UTC](https://forum.mautic.org/t/campaigns-not-working/5279/2 "2016-09-10T09:53:43Z")

</div>

hey guys,

i’m having some trouble mautic last version.

When a lead sign up into a campaign it doesn’t receive the email or adjust points.  
In the contact history it show the email from the campaign was sent but i’m not reciving them.

![](http://i.imgur.com/VI9rucJ.png)

Click to enlage: [](http://i.imgur.com/VI9rucJ.png)

By this time the lead shoud have 3 points and should recived one email. none of those thing appen ☹

Those are my cron jobs:

`php /home/xxxx/public_html/mautic/app/console mautic:iplookup:download --env=prod
php /home/xxxx/public_html/mautic/app/console mautic:segments:update --batch-limit=500 --env=prod
php /home/xxxx/public_html/mautic/app/console mautic:campaigns:rebuild --batch-limit=200 --env=prod
php /home/xxxx/public_html/mautic/app/console mautic:campaigns:trigger --batch-limit=200 --env=prod
php /home/xxxx/public_html/mautic/app/console mautic:emails:send --env=prod
php /home/xxxx/public_html/mautic/app/console mautic:email:fetch --env=prod
php /home/xxxx/public_html/mautic/app/console mautic:webhooks:process --env=prod
php /home/xxxx/public_html/mautic/app/console mautic:social:monitoring --env=prod
php /home/xxxx/public_html/mautic/app/console mautic:maintenance:cleanup --days-old=90 --env=prod`

what i’m i doing wrong?

---

<div class="post-metadata">

**Author:** ![Luisfm](https://avatars.discourse-cdn.com/v4/letter/l/a9adbd/32.png) [@Luisfm](https://forum.mautic.org/u/Luisfm)\
**Post date:** [September 10, 2016, 8:36pm UTC](https://forum.mautic.org/t/campaigns-not-working/5279/3 "2016-09-10T20:36:24Z")

</div>

ok run the command via SSH and got this error

php /home/bo001/public\_html/emkt/app/console mautic:campaig

`[SymfonyComponentDebugExceptionFatalErrorException]
  Parse Error: syntax error, unexpected 'class' (T_CLASS), expecting identifier
   (T_STRING) or variable (T_VARIABLE) or '{' or '$'`