Mautic Community Forums

Campaigns simply don't go

Hi, guys!



I am really getting behind my schedule because of this campaign. Therefore I am thinking about moving to another option.



It is a simple campaign: send an e-mail after user gets into a segment. The users are getting to the correct segment, so no need to review this.



The campaign and the e-mail are published.



The cron jobs are here:

http://prntscr.com/gzl82m



The File Manager (to check the path) is here:

http://prntscr.com/gzkegh



The campaign is here:

http://prntscr.com/gzkf2p



The “home page” for the campaign gives this info:

http://prntscr.com/gzkfbd



But the emails simply don’t arrive!



Any help would be greatly appreciated



EDIT:

Does it have anything to do with time Default Time Zone of the Mautic install?

I changed before the Cron Jobs were updated (the path to the php and the mautic installation were wrong (but right in the pic))



I get this on the Dashboard (it used to show nothing)

http://prntscr.com/gzl9t8

Hi, guys!

I am really getting behind my schedule because of this campaign. Therefore I am thinking about moving to another option.

It is a simple campaign: send an e-mail after user gets into a segment. The users are getting to the correct segment, so no need to review this.

The campaign and the e-mail are published.

The cron jobs are here:
http://prntscr.com/gzl82m

The File Manager (to check the path) is here:
http://prntscr.com/gzkegh

The campaign is here:
http://prntscr.com/gzkf2p

The “home page” for the campaign gives this info:
http://prntscr.com/gzkfbd

But the emails simply don’t arrive!

Any help would be greatly appreciated

EDIT:
Does it have anything to do with time Default Time Zone of the Mautic install?
I changed before the Cron Jobs were updated (the path to the php and the mautic installation were wrong (but right in the pic))

I get this on the Dashboard (it used to show nothing)
http://prntscr.com/gzl9t8

Anybody?! Please…

Is there anything in your Mautic or web server logs?

Thanks [quote=26666:@PeterTL]Is there anything in your Mautic or web server logs?[/quote]

I discovered the error, the “from e-mail address” was from an address with the wrong domain.