# Can not select contacts

**URL:** <https://forum.mautic.org/t/can-not-select-contacts/9638>\
**Category:** Product Support\
**Created:** [October 5, 2017, 6:02pm UTC](https://forum.mautic.org/t/can-not-select-contacts/9638 "2017-10-05T18:02:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![marcox](https://avatars.discourse-cdn.com/v4/letter/m/e8c25b/32.png) [@marcox](https://forum.mautic.org/u/marcox)\
**Post date:** [October 5, 2017, 6:02pm UTC](https://forum.mautic.org/t/can-not-select-contacts/9638/1 "2017-10-05T18:02:36Z")

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Hello  
  
I use Mautic free, when I create an email it does not show the option to select the contacts for sending, nor when I create the campaign does not appear the name of the list of contacts to add, someone knows how to solve

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**Author:** ![marcox](https://avatars.discourse-cdn.com/v4/letter/m/e8c25b/32.png) [@marcox](https://forum.mautic.org/u/marcox)\
**Post date:** [October 5, 2017, 6:02pm UTC](https://forum.mautic.org/t/can-not-select-contacts/9638/2 "2017-10-05T18:02:36Z")

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Hello  
I use Mautic free, when I create an email it does not show the option to select the contacts for sending, nor when I create the campaign does not appear the name of the list of contacts to add, someone knows how to solve

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**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [October 5, 2017, 6:37pm UTC](https://forum.mautic.org/t/can-not-select-contacts/9638/3 "2017-10-05T18:37:02Z")

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You don’t select contacts, you select segments…

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<div class="post-metadata">

**Author:** ![marcox](https://avatars.discourse-cdn.com/v4/letter/m/e8c25b/32.png) [@marcox](https://forum.mautic.org/u/marcox)\
**Post date:** [October 6, 2017, 3:52pm UTC](https://forum.mautic.org/t/can-not-select-contacts/9638/4 "2017-10-06T15:52:17Z")

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So that’s exactly it does not give the option to select the segment  
this option does not appear for sending emails or campaigns  
ok

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<div class="post-metadata">

**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [October 7, 2017, 5:54am UTC](https://forum.mautic.org/t/can-not-select-contacts/9638/5 "2017-10-07T05:54:09Z")

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I don’t understand “this option does not appear”.

When you are planning to send an email to a segment, you do the following:

1. Create a segment with the filters you want to use (or add contacts manually to the segment)
2. Create an standalone email (channel), design it and add placeholders if applicable
3. Create a campaign, add the segment as source and the email as action

An alternative would be using a segment email:

1. Create the segment
2. Create a segment email and connect the segment with it